Customer Ratings & Reviews

Hi KARENL,

That's a fantastic gift! We are so pleased your mom is absolutely loving her WH-CH720N headphones and finding them comfortable and effective for her workouts at the gym. We are glad they are delivering the solid sound quality and noise cancellation she deserves!
Thanks for choosing Sony.

Best regards,
Eliab

Thank you for your feedback, Sade!

We are delighted you are enjoying the great comfort and long battery life of your WH-CH720N headphones.

We apologize for the frustration with the Bluetooth connection sometimes leading to the headset turning off. For a simple solution, performing a Factory Reset often resolves unexpected connection issues; you can find the steps on our support site.

Thank you for choosing Sony!

Best regards, Gus, Sony Social Media Team

Hi Migz,

It is truly wonderful to know that these headphones check all the boxes for you! We are delighted that you're enjoying the lightweight, stylish design and that the sound quality is exceeding your hopes for the price point.

Thank you for choosing Sony for your everyday listening.

Regards,
Dominick

Thank you for your excellent review, GioU!

We are so pleased to hear that your WH-CH720N headphones have been perfect for you! It's rewarding to know that you find them lightweight for your gym use and that the sound is clean. We're also glad you noticed the benefit of the super-fast charging—it's designed to keep the music going when you need it most!

Thank you again for choosing Sony!

Best regards,
Gus,
Sony Social Media Team

Hello Vero,

Thank you for choosing Sony!

It brings us great joy to hear that your first pair of WHCH720N headphones has become such a versatile part of your daily routine. We intended for these to be excellent for active use, but knowing they have transitioned into your go-to choice for travel and relaxing at home is wonderful. It is also fantastic that you are taking advantage of the Sony | Sound Connect app to tailor the audio profile to your unique taste; that personal touch really makes the listening experience your own.

Best regards,
-Fred

Hi DaveEvansMass, Awesome! We are glad to hear that you are happy with your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Hi JessicaT, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Stephanie, Thanks for sharing your awesome experience with your Sony headphones. We are glad to hear that they are the best headphones for you. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! -Craig

Hi AubreyF,

We are thrilled to hear that you are loving your WH-CH720N headphones! It is wonderful to know that the noise canceling and long-lasting battery life are providing such a great experience for your listening needs.

Thank you for making Sony part of your daily listening.

Regards,
Dominick

Hi HectorM,

It is truly wonderful to know that your daughter is absolutely loving her new headphones! It is great to hear that the clear sound and lightweight design are a hit. For an even better experience, she can take advantage of the Dual Noise Sensor technology and Integrated Processor V1, which take noise cancelling to the next level so she can shut the world out and immerse herself in the music. She can even adjust the ambient sound across 20 different levels using the Sony | Sound Connect app.

We really appreciate you being part of the Sony family.

Bes regards,
Dominick

Hi AMP2022,

That is fantastic to hear! We are delighted that your son loves his WH-CH720N headphones and is enjoying the comfort, great music quality, and the effective noise canceling. They were specifically designed to deliver excellent features and comfort for everyday listening.

Thanks for choosing Sony.

Best regards, Eliab

Hi Sara!
Thank you so much for your feedback! We are delighted to hear that you find the WH-CH720N headphones comfortable and love the noise cancelling.

These headphones also offer long battery life, lightweight design, and easy wireless connectivity, making them a great choice for everyday listening.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hi NancyD,

Thanks for this truly heartwarming feedback and for sharing how the WH-CH720N headphones are making such a meaningful difference.

We designed the Noise Cancelling technology to help create a focused, private sound environment, and we are delighted to hear that this feature, combined with the comfortable fit, has made daily activities easier and more enjoyable.

Thanks for trusting Sony!

Regards,
Dominick

Thank you for your fantastic review, VanL! We are so happy to hear that your WH-CH720N headphones are working exactly as advertised and that you're enjoying the excellent noise canceling. It's great to know that you can't hear a thing, even with the TV on! We designed these headphones with soft ear cushions and effective noise isolation to provide a comfortable and immersive listening experience. We sincerely appreciate your recommendation to your friends! Thank you for choosing Sony.

Best regards,
Gus, Sony Social Media Team.

Hi Toper,

Thank you for sharing your experience with the WH-CH720N headphones. We're glad to hear you find them very light, comfortable and that the sound quality is great.
We appreciate your comment regarding the button layout. We understand that it may take some time to adjust and we value your input as we continuously strive to enhance our products and user experience.

Thank you for choosing Sony!
Best regards,
Stephanie

Hello AlejandroM,

Thank you for choosing Sony!

We’re honored to hear that you love your WH-CH720N headphones. It’s great to know that their lightweight design and stylish look complement the amazing sound quality, enhancing your overall experience. Your kind words inspire us to keep delivering products that blend comfort, style, and performance.

Best regards,
-Fred

Hi CesarB, we're absolutely delighted to receive such a glowing 5-star review for your Sony - WHCH720N headphones! It's wonderful to know they're delivering amazing sound and the comfort you need for your podcasts, perfectly helping you stay focused when you need it. And hearing about their performance even after 30 minutes in a sauna is incredible proof of their great quality. Thank you for sharing your fantastic experience and choosing Sony! Regards, -Dominick