Customer Ratings & Reviews

Hi AshtonG,

We are really happy to hear that you are enjoying the excellent sound quality and impressive battery life of your new headphones! To provide that premium audio experience, this model features our Integrated Processor V1, which helps eliminate distortion for a clear and authentic listening session. Additionally, you can enjoy your favorite playlists for longer with up to 35 hours of battery life, plus a quick charge feature that gives you up to 60 minutes of playback from just a 3-minute charge.

Thank you for making Sony part of your listening experience.

Regards,
Dominick

Thank you for sharing your positive experience with the WH-CH720N, KevinS! It's a truly pleasure to hear that you find them to be amazing for the price, and that your wife is enjoying them.

We're especially glad to know that you're impressed with the sound quality, noise canceling, and that you find them very light and comfortable. We designed these headphones to offer a fantastic balance of premium features and value. Your honest comparison to the WH-1000XM4 is a powerful testament to the quality we've built into the WH-CH720N.

Thanks again for choosing Sony, and we hope your wife continues to enjoy her headphones!

Best regards,
Gus
Sony Social Media Team

Hi JohnmichaelS,

That's excellent feedback! We're happy to hear that you appreciate the lighter design of the WH-CH720N while still finding the sound quality to be on par with your previous Sony pair. We strive to provide a comfortable listening experience without compromising on audio fidelity.

Thanks for choosing Sony.

Best regards,
Eliab

Hi BalajiS,
Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We are very pleased to hear your satisfaction with the amazing sound quality, comfortable fit, noise canceling features and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Thank you for sharing your review, Davio!

We are so pleased to hear that you are enjoying the terrific sound quality and the very good battery life of your WH-CH720N headphones!

We also appreciate your constructive feedback regarding the setup instructions. We understand that clearer guidance can significantly improve the initial experience, and we will definitely pass along your suggestion for better instructions to our development team.

Thank you again for choosing Sony and for sharing your experience!

Best regards, Gus, Sony Social Media Team

Hi Lucky!
We are immensely pleased to hear that you're enjoying your new WH-CH720N headphones! It's fantastic to know that they are comfortable for long use and that you appreciate the sound quality and noise cancellation.

Thank you for choosing Sony!
Best regards,
Estefany

Hi ChrisP,

It’s great to hear that you’re enjoying the lightweight design and audio quality of the WH-CH720N! We designed these to provide long-lasting comfort without compromising on the high-quality sound Sony is known for.

Thanks for choosing Sony.

Best regards,

Eliab

Hi JadaP, Thank you for the positive review! We're so happy to know that you appreciate the excellent sound quality of your Sony WHCH720N. If you're having trouble pairing to another Bluetooth device, please follow the troubleshooting steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html

Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Hope this helps and thanks for choosing Sony! -Sam

Hi LejlaC!
We are really happy to hear that you're enjoying your WH-CH720N headphones so much. It's truly rewarding to know that the features, like the super long battery life and excellent noise cancellation are making such a difference for you.

Thanks for choosing Sony!
Best regards,
Estefany

Hi DSQUARED55,
Thanks so much for reaching out and sharing your experience with the WH-CH720N headphones! It's awesome to hear how much you're enjoying the sound quality, especially the detailed bass, midrange and highs.

It sounds like you're a big fan of great sound, and we totally understand your interest in the WH-1000XM4. They'll give you those convenient capacitive touch controls and the foldable design you're looking for, making them super easy to pack and carry.
You'll also get our top-tier noise cancellation, which we're confident you'll be impressed with.

Hope this helps you with your decision.
We really appreciate you thinking of Sony for your purchase!
Best regards,
Estefany

Hi DanaT, awesome! Glad you to hear that you are enjoying your new headphones! Thanks for choosing Sony. ~Earl

Hi Jaden, thank you so much for your wonderful 5-star review! We're thrilled to hear that the Sony - WHCH720N headphones, have provided you with such great noise cancellation and durability over the years. It's amazing to hear how much they've accompanied you on your listening journey! We're sad to see them go someday too, but we're glad they've served you well. Enjoy your future adventures with them! Thanks for choosing Sony. Regards, - Dominick

Hi DianaO,

We are truly heartened to learn that you are loving the sound and quality of your Sony WH-CH720N headphones!

We are thrilled that you find them very comfortable to wear, even after continued use since purchase. We strive to offer a great listening experience combined with superior comfort.

Thank you for trusting Sony!

Regards,
Dominick

Hi Maxb, We appreciate your feedback and we are glad that you like the overall quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for trusting Sony! Vincent

Hi Andrea, Awesome! We are glad to hear that you are happy with your new WHCH720! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Hello Wandii, thanks for the great feedback!
We are really happy to hear that your new WH-CH720N feel so good to wear.

Thank you for selecting Sony and happy 2026!
Best regards,
Estefany

Hi LaceyS,
We really appreciate you sharing your thoughts on the WH-CH720N headphones!
We are delighted to hear that you find the quality to be great for the price and that they are very comfortable for you.

The WH-CH720N headphones were designed to give you excellent sound without breaking the bank, offering Digital Noise Canceling and up to 35 hours of battery life so you can listen all day long. They are also super lightweight for easy portability!

Thanks for choosing Sony!
Best regards,
Estefany

Hi KarlaC!
Thank you for your wonderful feedback! We are thrilled to hear that the WH-CH720N headphones have exceeded your expectations.

We appreciate you choosing Sony!
Best regards,
Estefany