Customer Ratings & Reviews

Hi LandonJ,

We are thrilled to hear that the noise cancellation and sound quality are working so well for you, even while mowing the lawn!

Thanks for choosing Sony.

Best regards,
Eliab

Hello JarrodB,

Thank you for choosing Sony!

We're excited to hear that the WHCH720N headphones have impressed you with their sound quality and value. Your recommendation to others just starting out speaks volumes, and we're delighted to support your audio journey with a product that delivers great performance.

Best regards,
-Fred

Thank you for taking the time to share your feedback about the WH-CH720, Tdarrius. We appreciate your comments and understand your concerns.

Regarding foldability, the WH-CH720N headphones are designed with a lightweight and comfortable build for everyday use but do not feature a foldable design. This choice provides a slimmer profile and reduces overall weight, which many users find convenient for extended listening, though we understand that a folding mechanism can add extra portability.

On noise cancelling, we strive to deliver an enhanced listening experience with our noise-cancelling technology. The effectiveness of noise cancellation varies based on the environment and the type of sound present—Sony's noise-cancelling works best to reduce constant, low-to-medium pitch noises like background hums or engine noise. Some high-frequency or variable sounds may still be noticeable due to the way noise-cancelling technology works in general. While experiences can differ depending on individual preference and use, we're always working to improve performance and appreciate your comparison with other models.

We're glad you found the volume and overall sound quality satisfactory, as delivering clear and enjoyable audio remains one of our highest priorities.

Thank you again for your review and choosing us. Your input helps us refine our products and better meet the needs of all our customers.

Gus,
Sony North America Customer Support

Hi GiniS,

We are immensely pleased to hear that you are very satisfied with the sound quality of your new headphones! It is great to know that the audio performance is a perfect fit for your listening style. We appreciate your feedback regarding the initial setup process; while we aim for a seamless start, we are glad you found the resources you needed to get connected. These headphones are designed to provide a premium experience with the Integrated Processor V1 and a lightweight, comfortable design that is perfect for all-day wear.

Thank you for trusting Sony.

Regards,
Dominick

Hi HTwsa,

Thanks for these fantastic five stars!

We're incredibly pleased to hear you're enjoying your new WH-CH720N headphones' high-quality sound and effective noise cancellation, all while being comfortable for long listening sessions.

We appreciate you choosing Sony.

Sincerely,
Jenn | Sony North America.

Awesome, KIRE2631! Thank you for sharing such an wonderful experience so far on using your new WH-CH720N Headphones. We are thrilled to hear that you are satisfied with your purchase and you like the outstanding battery life, excellent noise cancellation, and sound quality of these headphones. It sounds like we hit the mark with the WH-CH720N. Thanks for choosing Sony! -Jess

Awesome, JustMe! We're glad you like the sound quality of the headphones. Enjoy and thanks for choosing Sony. -Craig

Hi EricR,

We are delighted to hear that you find the WHCH720N so comfortable and easy to use! It is great to know that the sound quality and battery life are meeting your needs and providing a good overall experience.

Thanks for choosing Sony.

Best regards,
Eliab

Hi Vnczav,

We're so glad to hear that you enjoyed the noise cancelling and comfort of your Sony WHCH720N headphones—and thank you for awarding them 5 stars! It's fantastic to know they deliver the quiet and ease you’re looking for. We also appreciate your feedback about wishing they came with a case, as it has been taken in consideration for the most recent models!

Thank you for choosing Sony—hope today is fantastic!
DiegoV.

Hi AigneeR,
Nice! We're glad that you appreciate the light weight design, comfort and noise canceling feature of your new Sony WHCH720N Headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi DaliaR, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Pickit!
We are very glad to hear that your wife is having such a great time with her WH-CH720N headphones! It’s awesome to know that the sound quality and the quietness are making her music sessions even better.

We appreciate your decision to go with Sony!
Best regards,
Estefany

Hello McKinneymom,

Thank you for choosing Sony!

We couldn't be happier to hear that your sons love the noise cancellation on the WHCH720N headphones—even if it means they’re a bit harder to get a hold of now! It’s fantastic that you took advantage of the sale to get two and are enjoying the great value.

Best regards,
-Fred

Hi BasedGodPanda,

Thank you for choosing Sony!

It makes us really happy to hear that the WHCH720N offers exceptional comfort along with great quality audio at an excellent value. We appreciate you taking the time to share your positive experience with us.

Best regards,
-Fred

Hi WORKOUTNOW,

Thanks so much for the feedback!

We're thrilled to hear you're enjoying your WH-CH720N headphones. It's great to know that the noise canceling works so well for you, especially when you need to focus at the gym. We designed them to be comfortable for long listening sessions, so we're glad they're a good fit for your workouts.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony North America.

Hi ZacharyF,

It is fantastic to know that you are finding these headphones to be such a great value, especially compared to other noise-canceling models you have owned.

We designed the WH-CH720N to bring our premium Dual Noise Sensor technology and Integrated Processor V1 to a more accessible price point, so it is wonderful to hear that you feel you have everything you need in this one package. Achieving that perfect balance of high-end silence and excellent audio quality is exactly what we aimed for, and we are glad that they are the right fit for your lifestyle.

Thank you for trusting Sony.

Regards,
Dominick

Hi Ronnie, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig

Hi Jazper,
Terrific! We're glad that you found the best headphones that perfectly matches your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi JesseA, Awesome! We're glad that you are enjoying your headphones. Your feedback is greatly appreciated. Thank you for choosing Sony. Erin