Customer Ratings & Reviews

Hi BParker,

We are honored to hear that you find the WHCH720N comparable to some of the most established names in the industry. Our goal was to pack high-end technology—like our Integrated Processor V1—into a lightweight design so that incredible noise cancellation and high-fidelity sound are accessible to everyone. Hearing that they hold their own in terms of both audio richness and silence is a testament to that effort.

Thank you for being a valued member of the Sony family.

Regards,
Dominick

Hi CeciliaV,

Thank you for choosing Sony!

We're truly heartened to learn that you’re enjoying the comfort and amazing sound of your WHCH720N headphones. It’s great to know the pink color adds that extra touch of style you love. Thank you for sharing your experience!

Best regards,
-Fred

Hi ARMANM,

It brings us great joy to hear how helpful the WH-CH720N headphones were in blocking out the bustling noise of dorm life and keeping you focused during your first term of college. We are also incredibly glad that you had repair insurance to handle that unexpected setback without a hitch.

Since you rely on excellent noise cancellation for studying and relaxation, you might want to keep an eye on our flagship WH-1000XM6 model down the line. It features an incredibly durable, redesigned foldable frame alongside our advanced QN3 processor and 12 built-in microphones. This setup elevates the quiet to an entirely new level, creating an absolute oasis of silence no matter how loud your roommates or hallways get.

Thank you for trusting Sony to get you through your college semester, and we wish you the absolute best in your studies!

Regards,
Dominick

Hi VINNY,

We're thrilled your WH-CH720N headphones were the perfect, long-lasting companion for your 9-hour flight! It's great to know they performed exactly as advertised for your trip.

Thanks for choosing Sony.

Best regards,
Eliab

Hello MartinW,

Thank you for choosing Sony!

We're elated to hear that the noise-cancelling feature of your WHCH720N headphones has made such a positive impact, especially during your travels. We also appreciate your honest feedback about comfort on long flights, as it helps us understand how we can continue improving the user experience. Your insights are invaluable, and we hope the excellent noise cancellation continues to enhance your journeys.

Best regards,
-Fred

Hi StephanieG, Good to know your investment is worth it. We're glad to know that both your teenage daughters are enjoying the noise cancellation and the comfort provided by the cushioned ear pads. Your recommendation speaks volumes, and hopefully, they'll return the favor with a pair for your birthday! Thank you for choosing Sony! -Jess

Hi Juju, it is very good to hear that you are enjoying the comfort and sound quality of our product. Thanks for choosing Sony! ~Earl

Hi DonaldE,

We truly appreciate you sharing your positive experience with the WH-CH720N.

We're delighted to hear they're delivering an outstanding performance, battery life, durability, lightness, and the best style!

Thanks for choosing Sony!

Sincerely,
Jenn.

Hi DeonaC,
Thank you so much for your wonderful feedback on the WH-CH720N headphones. We're thrilled to hear that you find them comfortable and that you appreciate the amazing sound quality.

Thanks for choosing Sony!
Best regards,
- Stephanie

Hi DuaneA,

It brings us great joy to hear that you are really liking your new headphones and that they are providing the perfect way to enjoy your favorite albums at any volume without disturbing your household.

We aim to make our technology accessible for everyone, and it is wonderful that your kids were able to help you get connected so quickly. The WH-CH720N is designed to deliver a rich, private listening experience, and we are thrilled that you can now immerse yourself in your music with both comfort and ease.

We really appreciate you being part of the Sony family.

Regards,
Dominick

Hello PatrickW,
Perfect! We're glad that you appreciate how good the battery life of our Sony WHCH720N as well as the noise cancelation feature and comfortability of the headphone. With our Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

That's wesome, IvanR! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig

Hi KshitijKajale, Thanks for sharing your experience. We are thrilled to hear that your new Sony WHCH720N wireless noise canceling headphones are one of the best headphones you have bought. Thank you for your purchase. Enjoy! Vincent

Hi AzeliaL, We're glad you and your boyfriend enjoy the headphones. Thanks for choosing Sony. -Craig

Thank you for sharing this touching story, Nana06.

We are deeply moved to hear that the WH-CH720N headphones are providing your granddaughter with a sense of comfort and peace during such a difficult time. Knowing that our technology can offer a helpful coping strategy for her is incredibly meaningful to us.

We are so grateful you chose Sony to help support her. Our best wishes to you and your family.

Best regards,

Gus, Sony Social Media Team

Hi YESENIAP!
Thanks so much for sharing your feedback with us.
We are thrilled to hear that you love your new WH-CH720N headphones. It’s awesome to know they’ve become your go-to pair for everything you do!

While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

Thanks for choosing Sony!
Best regards,
Estefany

Hi EmilyE,

Thanks for commenting. While we are thrilled to know your satisfaction with the amazing sound quality, exceptional noise canceling feature, stylish color & light weight design, and superb performance of your WH-CH720N, we are really sorry if you had to return it due to its size.

We value you and your feedback, and we are hoping you will consider Sony again in your future purchase!

Sincerely,

Romeo

Hi, Srinu,

Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi CarolL!
Thank you so much for the kind words and the recommendation!
It is fantastic to know that the sound quality of your WH-CH720N is hitting all the right notes for you.

Thanks for selecting Sony headphones!
Best regards,
Estefany