Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10893395
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were exactly what I was looking for. Extremely comfortable over-the-ear fitting, easy controls, and fantastic sounds quality!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CorrieB,
Awesome! We're glad to hear that your WHCH720N headphones perfectly suits your needs and expectations. Nice to know that you are enjoying the fantastic sound quality, comfortable fit and easy controls of the unit. Thanks for choosing Sony! - Kris
Satisfactory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like the color and fit, quite comfy. It's great for listening to media, but not for talking on the phone. People can't hear me clearly, it's muffled. Also, it doesn't seem to keep a charge very long. I really only Wear them when I'm at the gym for about 60-90 minutes and the always need charging afterwards. I'm not disappointed at all because the comfort fit is hard to come by, I had some beats that were not comfortable at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user258072!
Thank you for sharing your feedback on the Sony WH-CH720N headphones. We're glad to hear that you appreciate their color, fit, and comfort.
At the same time, we apologize for the issues you've experienced with the microphone quality and battery life. To enhance your experience, we recommend the following steps:
-If you're using a video calling application, open its settings and verify that the speaker and microphone are set to "Headset (WH-CH720N Hands-Free)."
-To extend battery life, consider disabling the following features that may consume extra power: Equalizer, DSEE Extreme, DSEE HX, DSEE, and Speak-to-Chat.
Find additional steps at the following links: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783397.html
If you continue to have any issues, please reach out to Sony Support using the contact information below.
https://www.sony.net/support-contact
Thanks for choosing Sony and bringing these issues to our attention.
Warm regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Sony whch720n
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good so far. Haven’t had a chance to use much. First time using over ear, happy with on ear in past. Will hopefully get used to.
I would recommend this to a friend - Pros mentioned:Battery life, Comfort
Sony Headphones Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound sound performance. They are comfortable to wear and the app does a great job personalizing your sound preferences. The battery life is pretty impressive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mike, We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Sony headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio for beginner audiophile. Very comfortable and no issues with bluetooth
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonos, We're truly delighted to hear these headphones are a fantastic choice for someone stepping into the world of audiophilia, offering both comfort and reliable Bluetooth connectivity. Appreciate you sharing your amazing experience and for choosing Sony! -Jess
- Pros mentioned:Sound quality
The Best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Best. Excellent. Great Sound. They're excellent. A good size, great sound, impeccable audio, a great value, excellent service from Best Buy, perfect delivery without any problems. 100% recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesusO,
Thank you for choosing Sony!
We're excited to hear that your WH-CH720N headphones are the best, offering impeccable audio and great sound! We're also glad you found them to be a good size and a great value, and that your experience with Best Buy's service and perfect delivery was so positive. Thank you for your 100% recommendation!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great value for money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for money. Battery lasts long and has decent sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JallowA, we're glad you like the battery and sound quality of our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
No complaints!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We got these for our daughter's birthday. She is picky on how headphones feel on her ears, and she loves these. The sound and connectivity are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valerie, we're glad she loves her new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
Very nice headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the headphones because I no longer have to worry about earbuds falling out, I can answer the phone with them, and they are noise-cancelling. I can have a conversation and not have to take the headphones off my head to hear or speak to anyone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Vincento,
That's fantastic to hear! We're thrilled your WH-CH720N headphones are giving you such a liberating experience, especially with a 5-star rating. It sounds like you're really appreciating the design that keeps them securely on your head, eliminating the worry of earbuds falling out. We're also glad the noise cancellation is working so well for you, allowing you to answer calls and even have conversations without needing to remove them. That seamless interaction is exactly what we aim for with these headphones.
Thanks for choosing Sony. Enjoy the freedom and clear communication your CH720Ns provide!
DiegoV
- Pros mentioned:Comfort, Sound quality
Best value!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony doesn’t disappoint with these headphones. Excellent sound clarity and noise cancellation without the extreme price tag! Comfortable to wear for long periods - highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TerryC, Thanks for sharing your feedback. We are thrilled to know that you like the sound quality and noise canceling feature of your Sony WHCH720N noise canceling headphones. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great gift
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this for my son’s birthday and he loves it! I wanted to get him something that was good quality and will last long!
I would recommend this to a friendBrand response from SonyListens
Posted .HI MarisolP,
We’re so glad to hear your son loves his new WH-CH720N headphones! It’s a fantastic choice for a birthday gift, as they are Sony’s lightest overhead noise-canceling model, making them comfortable for long hours of use. With up to 35 hours of battery life and the same Integrated Processor V1 found in our flagship models, they are definitely built to provide high-quality sound for a long time to come. Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality, Weight
Great for the price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are super light weight and sound great for the price.
I would recommend this to a friend - Pros mentioned:Comfort
Why I love my Sony headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They look nice. The buttons are all very conveniently located. Very comfortable on your head. Easy to charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JanB!
We feel privileged to know that you find your WH-CH720N so comfortable and easy to use. It’s great to hear that the button layout and charging process are making your daily listening smooth and simple!
Thanks for selecting Sony!
Warm regards,
Estefany
- Pros mentioned:Sound quality
Good Job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I an having a wonderful time watching late night movie with this. The quality of sound is exceptional.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SherryH,
Thank you for choosing Sony!
We’re excited to hear that you’re enjoying your late-night movie experience with the WHCH720N and that the sound quality is exceptional. It’s wonderful to know our product is helping create memorable entertainment moments for you.
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad that I purchased this brand of headphones. The sound quality is great and the battery life is excellent. I purchased for both me and my son and he loves them too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammaraS, we're glad you and your son like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort
clear listening
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great for the gym comfortable on the ears not to bulky
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the great review, KurtW!
We are so glad to hear that your WH-CH720N headphones are the perfect gym companion. It’s wonderful to know that the lightweight, comfortable design is working well for your workouts without feeling too bulky. We appreciate you choosing Sony and sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort
Awesome Sony
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are very comfortable and the best thing is that it comes with an app where you can regulate the state of the music
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JuanC,
Thank you for choosing Sony!
We’re elated to hear that you find the WHCH720N headphones comfortable and appreciate the convenience of the app for customizing your music experience. It’s wonderful to know that these features enhance your enjoyment and allow you to tailor your listening just the way you like. Your feedback truly encourages us to continue delivering products that blend comfort with advanced functionality.
Best regards,
-Fred
- Pros mentioned:Sound quality
Great sound and noise canceling.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My12 yr son loves these headphones. They are sturdy, easy to use, and the noise-canceling feature is excellent. This is especially important for him, as it helps minimize triggering noises. Highly recommend!
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Great Headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fit and amazing sound! They block outside noise well and dont feel bulky.
I would recommend this to a friend - Pros mentioned:Fit, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are light weight noise cancelling and fit perfectly over my ear. The only complaint is they will not connect to any of my other devices and sometimes they will disconnect from my phone if I do not use the Sony app to connect them to my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HavannahW,
Thank you for your time writing this review. We're glad to hear you love the lightweight, noise canceling features, and comfortable fit of your WHCH720N headphones. However, we are sorry if you are experiencing connection issues. Allow us to help isolate the problem.
You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features. Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions on this Help Guide link to troubleshoot if you are unable to make a Bluetooth connection: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris