Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 10893395
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers highly value the excellent sound quality, comfort, and long battery life of the product. They also appreciate its lightweight design, good fit, and reliable connectivity. However, some customers note that it is not very compact for traveling and have minor concerns regarding the bass and volume levels.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Battery life, Sound quality
Nice product but not for rough user.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice Sound, good battery and connect easily. However, you need to careful while putting in bag as i break my headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LobsangD, thanks for choosing and purchasing our product. We're glad you like the sound quality and battery of the WHCH720N. We're sorry to hear that you have a physical damage issue with your Sony unit.
Sony's warranty policy does not cover physical damage. You have the option to take your headphones to an authorized service center for evaluation to determine the out-of-warranty repair options available.
We would highly recommend you to take your device to an authorized servicer for evaluation to determine the repair options available for physical or cosmetic damage. For more information, please refer to the link below:
https://www.sony.com/electronics/support/articles/00006741?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contactlanguage=en_US&category=headphones
~Earl
Great Headphones for the price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These started out as my wife's go-to exercise/yard word set of headphones, but she loves them so much, they're her main set now!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephenL!
It brings us great joy to hear that your wife loves her new WH-CH720N headphones so much that they became her main pair for everything!
While these work well, you’ll love the WH-1000XM6, XM5, or WH-ULT900N if you want our top features. They offer a truly premium listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Good quality for a low price.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They actually cancel the noise. Good quality for a low price. Was easy to conect to my android phone but wasn't the same for iPhone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaP,
We're delighted you're enjoying the effective noise canceling and good quality for the price of the WH-CH720N! We apologize for the difficulty connecting to your iPhone. This is sometimes due to iOS settings. Please try this troubleshooting step: On your iPhone, go to Settings, find the Sony | Headphones Connect app, and ensure that Bluetooth access is explicitly turned on. If the issue continues, delete the headphones' pairing information from the iPhone's main Bluetooth settings, and try pairing again by putting the headphones into manual pairing mode (hold the power button for about 5 seconds).
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Speak no ev
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Instructions way to small, sounds great.Abit of trouble connecting to my computer
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinS,
We’re sorry to hear about the difficulty with the instructions and the computer connection. To pair your headphones, please press and hold the power button for 7 seconds until the indicator flashes blue and red, then select "WH-CH720N" in your computer's Bluetooth settings. You can also access our digital Help Guide with adjustable text sizes here: https://helpguide.sony.net/mdr/2966/v1/en/index.html
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Battery life, Sound quality
One of the best headphones that sony presents
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great the sound quality is amazing and likewise the battery life what I liked the most was the sound cancellation despite having too much noise around me the sound is heard well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdolfoP, Great! We're glad that you re enjoying the sound quality, battery life, and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
noise cancelling is good
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.noise cancelling good. feels good on the ear. so far working nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jamjam,
We are delighted to hear that you are enjoying the noise cancellation, comfortable fit, and overall performance of your WH-CH720N headphones.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
Great set of headphones for traveling and Zoom cal
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These worked extremely well on flights to cancel noise and allow me to hear the movies. I have hearing aids that don't work well with the Bluetooth devices you can plug in to an airplane. These headphones work extremely well with my hearing aids and, in the event I take oh my hearing aids, I can adjust the volume and hear just fine with these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaffe, That's an impressive review of the Sony WH-CH720N headphones! It's fantastic to hear they're so accommodating for travel, especially with noise cancellation for flights and compatibility with your hearing aids. Good to know they've really enhanced your travel and communication experiences. Thank you for the 5-star rating and for choosing Sony! -Jess
- Pros mentioned:Comfort, Sound quality
Gread headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Goodsound quality, ergonomic and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StefaniaD, Thank you for your review of the Sony WH-CH720N headphones! It's great to hear that you're enjoying the sound quality, comfort, and ergonomic design. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use for work, comfortable, no problems with a lot of extraneous noise
I would recommend this to a friend Sound and durability
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bough these headphones two years ago and they still are going strong. The sound is good if you love bass
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NANCYM,
Thank you for choosing Sony!
We're honored to hear that your WHCH720N headphones have been a reliable companion for two years and that you enjoy the bass quality. It’s wonderful to know they continue to deliver great sound over time. If you ever want to explore enhanced features or newer models, we recommend checking out the WH-1000XM5 and WH-1000XM6 for an even richer audio experience. You can learn more about these models here: https://electronics.sony.com/
Best regards,
-Fred
- Pros mentioned:Sound quality
High quality headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter really likes these. We replaced on older set of Sony's that finally broke after 4-5 years of constant use. She claims the noise cancelling works really well (convenient when she doesn't want to listen to us....)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello IBuyCanon,
Thanks for sharing your daughter's positive experience with her new WH-CH720N headphones! We're delighted to hear she's enjoying them, and it's fantastic that they're a great replacement for her previous, well-loved Sony set.
It's especially great to know she's finding the noise canceling effective—we designed it to create a truly immersive listening experience, and it sounds like it's doing its job perfectly.
Thanks for choosing Sony!
Sincerely,
Jenn | Sony Social Media Team.
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Comfy, easy to use, music sounds great! Very happy with my purchase!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Angie, we're glad you are happy with your purchase. Enjoy your new headphones! Thanks for choosing Sony! ~Earl
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! I do legal transcription and I need to catch every single word. They are perfect! Any outside sound is blocked and they are very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudyS,
Thank you so much for such a great review! We're happy to hear you are enjoying the great sound, noise canceling features, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great for a long flight
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent bang for the buck. Sound quality is exceptional and noise cancellation was great on 14 hour flight. They don’t fold or have a case for storage, but sound performance is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the excellent review, JoseC!
We're so pleased to hear that you love your WH-CH720N headphones and that they were a great value for you. It's fantastic to know that the exceptional sound quality and noise cancellation were a big help on your 14-hour flight.
We appreciate your feedback regarding the folding design and storage case, and we'll be sure to share this with our product development team.
Thanks again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Nice headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good quality and comfortable. Color looks better in person. Got these as a gift for my girlfriend and might have to get a pair for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LCHAN, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Great for the price point.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid for the price point. I mainly use them for work meetings when working remotely and they are great for that.On the music front. they do a good job as well. The higher priced headphones definitely give better quality. Only reason I gave them 4 out of 5 is because they felt a bit too tight and I felt the need to take them off after a longer sessions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConstantineH,
It’s rewarding to hear that your WH-CH720N headphones have become a reliable staple for your remote work meetings and daily music listening. We appreciate your honest feedback regarding the fit during those longer sessions; comfort is a huge priority for us.
If you are looking for a premium upgrade, you might want to explore our new WH-1000XM6. They feature an ultra-lightweight design with soft-fit leather and advanced pressure-relieving cushions, specifically engineered for "all-day" comfort without the tightness. Plus, you'll experience our industry-leading noise cancellation and even richer audio quality.
Thank you for making Sony part of your professional and personal entertainment.
Regards,
Dominick
- Pros mentioned:Fit, Sound quality
Great buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Great sound. Noise cancelling is awesome. Fits well on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, SandraB! We're glad it fits well on you. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
Headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Steak of a deal! Love these so comfortable and noise cancelling
I would recommend this to a friend - Pros mentioned:Sound quality
Satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound value for the price level. Better than the other popular competitors. I have owned over a dozen various Sony headphones over the years and the quality and build has always been solid and reliable.
I would recommend this to a friendBrand response from SonyListens
Posted .We are beyond pleased to hear that you love the WH-CH720N headphones, Mooda! It's fantastic to know that you find them to be a great value and that they outperform other popular brands you've tried. We designed these headphones to provide a premium listening experience with features like our Integrated Processor V1 chip and Dual Noise Sensor technology, all at a competitive price. It is most rewarding to hear that your experience with the WH-CH720N continues your long history of satisfaction with our products. Thank you for your continued loyalty as a Sony customer, and for sharing your wonderful feedback! We hope you continue to enjoy all your listening experiences. Best regards, Gus Sony Social Media Team
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My autistic son uses these mainly for the noise cancelling function, and he absolutely loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience, StephenB!
We are so glad to hear that the WH-CH720N is a hit with your son! It is incredibly rewarding to know that our noise-canceling technology is providing him with the comfort and focus he needs. We design our headphones to be lightweight and effective for long-term wear, and hearing that they’ve made a positive impact on his daily routine truly makes our day.
Thank you for choosing Sony and for being a part of our community!
Best regards,
Gus, Sony Social Media Team