Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2866 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 2,866 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Teenager approved

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. This is my teenagers 2nd pair. First pair lasted almost 4 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, MandyG!

      We are absolutely thrilled to hear that your teenager loves the WH-CH720N headphones so much they are on their second pair! Knowing the first pair lasted for almost four years is a wonderful testament to the durability and quality we build into our products.

      It's rewarding to be a consistent part of your listening experience! Thank you again for choosing Sony.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Good value headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for home use so my smaller ones could be gym headphones, but my son appropriated them. I’ll have to get another pair. Worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brian,

      We are excited to hear that the WH-CH720N made such a great impression that they were a perfect fit for your son! It is wonderful to know that the quality and value stood out so much that you're already considering a second pair for your own home use.

      Thank you for choosing Sony for your family’s audio needs and for making us part of your daily routine.

      Best regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Solid headphones

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the environments I was in, the noise canceling wasn't effective (family gatherings), but it's quite loud. Also, it is really comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyP,

      It is most rewarding to hear that you are finding the comfort and volume of your WH-CH720N so enjoyable for your daily listening. For those particularly lively family gatherings where you need a more isolated sanctuary, you might be interested in our WH-1000XM6; it features our most advanced industry-leading noise cancellation technology designed to silence even the most hectic environments.

      We really appreciate you being part of the Sony family.

      Regards,
      Dominick sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Priced good with great quality

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were an amazing gift for my partner! She loves how good they sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Arthr!
      Thanks so much for sharing your feedback on the WH-CH720N headphones. It is truly wonderful to know that your partner loves how good they sound!

      Beyond the sound quality, we packed them with helpful features like our incredible Digital Noise Cancelling to help tune out the world and a lightweight, comfortable design for all-day listening. Plus, the long battery life means less time charging and more time enjoying music, calls or podcasts.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Big Sound

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound for the cost. I have owned more expensive headphones and these are just as good, if not better. I absolutely love their oversized ear cups which I blieve contribute to their sound quality.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good quality for the money

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Each time that I used them the sound is great and silences All noises while mowing the yard. Quick charge and simple to use. Long battery life between each charge.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Terrible,
      Wow! We're really glad that your investment with your new headphones is worth it. Nice to know it suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift for grandson and he loved it!! He wanted one just like he had so was very happy to get it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarCar,

      Thank you for choosing Sony!

      We're elated to hear that your grandson loved the WH-CH720N headphones and that they brought him joy by matching what he already had. It's wonderful to know our products can create such happy moments and continue to be a part of his daily experience. Your thoughtful gift truly means a lot, and we appreciate you sharing this special feedback with us.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Very comfortable and great cancellation feature

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable, and the noise cancellation feature really works. We got this for Father’s Day and my husband can watch his shows and can’t hear all the noise from the kids.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AraceliQ, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect sound good the battery lasts along time highly reccomend to others to purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TrevorG,

      Thank you for choosing Sony!

      We're honored to hear that you are enjoying the sound quality and long battery life of the WHCH720N headphones. Your recommendation means a lot to us, and we appreciate you sharing your positive experience. For more great options like the WHULT900 and WH1000XM4, please feel free to visit our website at https://electronics.sony.com/ to explore and find what suits you best.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best nose canceling headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones not only are that great quality but that battery lasts for a long. The noise canceling is really good. I use them at the gym and they don’t slide off.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoniaJ, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    So fantastic for the price!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just got back from a trip with crying babies on every flight and these absolutely killed it the whole trip and barely had to charge them. I would highly recommend these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mjw301b, we're glad you are enjoying or product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Weight

    Rated 5 out of 5 stars

    Gym headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very light, stylish, and comfy. I bought these for gym use. They do everything needed for my gym session from running to weight lifting. Awesome headphones, I recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnthonyR, Thank you for the great review! We're glad you like the light, stylish, and comfortable design and it works great as your workout headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose 700 - Get one!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful bass and sound. Used it on a plane trip to Boston and enjoyed its comfort, features and ability to cut out ambient noises from the aircraft. Highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them just wish I had checked that they worked with my PS5 because they don't :(

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnnieM,

      Thank you for choosing Sony!

      It's a true pleasure to hear that you love your WHCH720N headphones! We sincerely apologize for any disappointment regarding the Bluetooth compatibility with the PS5 console. To ensure you can still enjoy your audio while gaming, the best way to connect them is via the supplied audio cable plugged directly into your controller. You can check the specific details for this setup here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777054.html

      If you prefer a completely wireless gaming experience in the future, our INZONE lineup is specifically designed for seamless console integration, and you can explore those models here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets. We truly value your support and are glad to help you get the most out of your gear.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds of clarity

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous headphones sounds are clear with no outside interference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fabulous review, RonaldW!

      We are absolutely delighted to hear that you are enjoying the clear sound and the effective outside interference cancellation of your WH-CH720N headphones. Delivering a pure, distraction-free listening experience is exactly what we aimed for with this model.

      It's rewarding to know that the sound quality is meeting your expectations and that you are enjoying your new headphones!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible headphone. When they say “noise cancelling they mean it. Even when there is no sound it isolates me from the world. Sturdy and reliable as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grumpy, Excellent! Good to hear you're enjoying the exceptional noise cancellation and sturdy built quality of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Perfect headphones for college

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are great and the noise cancellation are amazing, not only that but the comfortability on these is insane. I love this, it's perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DuyenN, Thanks for sharing your experience. We are happy that you love your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headset for the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son is happy with the headsets . Great sound and Bass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Luis39honeboy,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your son is enjoying the WHCH720N headphones and appreciating the great sound and bass. Knowing that our product brings joy and quality audio to your family means a lot to us. We’re committed to delivering excellent experiences like yours.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Headphone

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's good for hundred dollar headphones fit nice..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your feedback, John!

      We’re glad to hear that you’re enjoying your WH-CH720N and that you find the fit to be nice and comfortable. It’s great to know you’re happy with the value they provide!

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive sound quality and battery life. Great value and sounds better than more expensive models.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonS, Perfect! We're thrilled to know that you're impressed with the great sound quality, excellent battery life, and overall great value of your new Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US