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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2867 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,867 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There really comfortable and nice with sound. The sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Destinee, We are glad that you like the sound quality of your Sony wireless noise canceling headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Just buy it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite pair of headphones! So comfy and the noice cancellation is excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JourneyWithMe,
      Thank you for the 5-star rating and recommendation! It's our pleasure to hear how much you are enjoying the excellent noise cancellation and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I recommend this headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is awesome I brought it to play with my stereo and it sounds great the bass on it is nice and loud .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your positive feedback on the WH-CH720N, ReginaldM! It brings us great joy to hear that you are enjoying your new headset and finding the sound quality, particularly the bass, to be excellent for your stereo setup. We appreciate your review highlighting these features, as it helps us understand what our customers value most. Should you need any assistance with your headset, please do not hesitate to reach out to us.
      Thanks for choosing our products!
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend for budget friendly

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For being in the price point that they are they work surprisingly well for movies, tv shows as well as music. Not a big fan of over the ear headphones but these definitely changed my mind on them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Austin, nice! We're glad you are enjoying our product! Thanks for choosing Sony. Happy Holidays! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones for the orice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy, sounds good and at a reasonable price. Can't complain about that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DASickness187, Thank you for the excellent review! Glad you're enjoying the comfortable fit, great sound, and overall value of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sweet tunes

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value. Comfortable. Sound is impeccable. Father enjoyed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharlesS, nice! We're glad you and your father like the comfort and sound quality of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clear sound easy to wear comfortable easy to connect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SilviaB, Thanks for your feedback. We are glad that you like the sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    WH CH720

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good noise cancelling and sound quality headphones at a reasonable price.. Would definitely recommend to someone that is looking for good headphones at an affordable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JoshuaW, thank for the great review! We couldn't be happier to hear you're enjoying the exceptional sound quality and noise cancellation function of the WHCH720N headphones. We really appreciate the recommendation. Thank you for choosing Sony! Sincerely, -Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good set of all around headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats quality at a lower price. I have Beats and these and saved significant money buying these. I use them for treadmill and working in the yard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello gvaz,

      Awesome to hear you are enjoying your new Sony WH-CH720N. The headphones feature Dual Noise Sensor technology and an Integrated Processor V1, providing effective noise cancellation especially in low-frequency environments such as airplanes, trains, and offices. They are designed to offer up to 35 hours of battery life, allowing for extended use without frequent recharging. Additionally, the WH-CH720N headphones are ergonomically designed to be lightweight and comfortable, ensuring that you can wear them for long periods without discomfort.

      Thank You for choosing Sony!
      -Fred Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable to wear. Charges up quickly. I use the blue tooth option.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RBMB, Awesome! we're glad that you like the sound, quick charge, and comfort. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Workout headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I mostly use them at the gym when I workout. Great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KatieD,

      Thanks for taking the time on sharing your experience with the WH-CH720N headphones. We are glad to learn that you are loving this product, which serves as a perfect companion for your gym workouts. It's wonderful to hear that you appreciate the excellent sound quality as well!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these! Work great! Noise canceling is awesome.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your fantastic review, Julia!

      We are so pleased to hear that you love your WH-CH720N headphones and that they are working great for you. It's truly rewarding to know that you find the noise canceling to be awesome. We designed this model to provide a clear and distraction-free listening experience, and it brings us great satisfaction to know that we have succeeded.

      Thank you again for choosing Sony and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    comfortable and stylish

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great starter pair, very comfortable and decent noise cancellation. Sound leaks around 50% but thats not a huge deal

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Emma,
      It is our pleasure to hear your valuable feedback! We're glad you like the comfortable fit, stylish design, and noise canceling features of the WHCH720N headphones. We appreciate your feedback with regard the sound leakage. If worn correctly, you should have minimal sound leaking from the WHCH720N. If playing music very loud, then you can expect more leakage.

      Our WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks again for purchasing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At first, I was a little sceptical about these headphones but when I purchased it, and tested it out, I was amazed and you can change the settings which can make the headphones louder.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your fantastic review, Person2001!

      We are so pleased to hear that your initial skepticism about the WH-CH720N headphones was completely erased once you purchased and tested them! We are delighted that you were amazed by the sound quality and found the ability to customize the settings, including boosting the volume, to be a great feature that enhances your listening experience.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Comfy and good sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the quality and sound. Noise cancelling is good enough. Super comfortable for my smaller ears. Love the color

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EliT,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, comfort, and color of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Buy now

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and really useful! I wear them daily and they’re so comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HoshiP,
      Awesome! We're glad that your new headphones perfectly suits your lifestyle. Nice to know you are enjoying the amazing quality and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the recommendation and for choosing SONY! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones while on a great best Buy Sale. Love the sound and extra warranty I received by being a preferred member.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CDBII, thank you for your fantastic review!

      We're thrilled to hear that you love the sound quality of your WHCH720N headphones and found a great deal at Best Buy. It's fantastic to know that you're enjoying the additional peace of mind provided by the extended warranty through your preferred membership.

      We're committed to delivering excellent products and services to our valued customers. Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice headphones, sound good and fit nicely. Would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MargoW,

      Thanks for commenting! We are truly delighted to know about your satisfaction with the amazing sound quality and very comfortable fit design of your WHCH720N Headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.


      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and got it on sale! Battery life is pretty good too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RowenG!
      It's great to know that you're pleased with the functionality of our WH-CH720N headphones!
      The battery life is indeed a great addition, providing hours of listening.

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Bests Beats.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for my 14 year old Grandson as a Christmas gift. His aunt got him a pair of Beats, also a Christmas gift. He decided that he liked the Sony far more, and returned the Beats. He told me that the Sony felt better, and sounded better. I always with Sony for my electronics. Never any regrets when you go for reliable quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 1Mike2, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US