Customer Ratings & Reviews

Hi Johnm12,

Thanks for sharing your feedback on the WH-CH720N headphones. We're glad to hear you're enjoying the excellent sound and the features!

We're sorry to hear you're having trouble with the headphones holding a charge. For battery-related issues, a simple reset can often help. Please try resetting the headphones following the steps on this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000783324.html?search=reset

If the issue continues, we highly recommend reaching out to our official support team directly. They can provide more in-depth troubleshooting and look into service options if needed. You can find their contact details on the Sony support website: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hello user879489,

Thanks for your fantastic review of the WH-CH720N headphones! We're happy to hear that you find them comfortable, functional, and a solid choice for the price.

We designed the WH-CH720N to offer a great balance of features, including effective noise cancellation and excellent audio quality, in a lightweight and comfortable design. Please don't forget to install the Sony | Sound Connect app to elevate your experience!

Thanks for choosing Sony.

Sincerely,
Jenn | Sony Social Media Team.

Hi WK126, Great! We're glad that you are enjoying the sound quality of your headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi Bettykat1313,
Thank you for a remarkable review and recommendation! We're delighted to hear your enjoyable experience with the amazing sound quality and long battery life of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris

Hi Mario, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi wyyang, We're glad that you like the comfort and sound quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi TinaP,

You made the right choice! We're glad that your daughter is enjoying the sound quality, noise canceling function, and color of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hello BelfakihA,

We're so glad to hear how much you love your WH-CH720N headphones!

It's great to know you're enjoying the clean voice quality and that they're performing well for you, even with noise. We design these headphones to deliver a clear listening experience and we appreciate that you've highlighted it.

Thanks for choosing Sony!

Sincerely,
Jenn | Sony Social Media Team.

Hi Emmy,
Awesome! We are very happy that you liked the comfort and the noise canceling feature of our Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Our WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your appreciation and for choosing Sony! - Marco

Hi KarenP,
Wow! We're thrilled to hear you are enjoying the amazing sound quality, ease of use, and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi LisaJ,

We are thrilled to hear that you're happy with your purchase and find the WH-CH720N to be such a great find for the price!

Thanks for choosing Sony.

Best regards,

Eliab

Hi, AnthonyV,

Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have an amazing day!
-DiegoV

Hi SondraT, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi Adapter,
Great! We're pleased that you're satisfied with your new Sony WHCH720N. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WHCH720N allows you to fully immerse yourself in music without any distractions. Our WHCH720N lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco

Thank you for your review of the WH-CH720N, Tesla. We're sorry to hear that the noise canceling performance has been a bit disappointing for you. This is not the experience we aim to deliver, as we designed these headphones to provide effective noise reduction for a more focused listening experience.

To help us determine if this is a performance issue or if your unit may be defective, we would like to offer a few troubleshooting steps:

Check the fit: Ensure the headphones are properly seated over your ears to create a good seal, which is crucial for effective noise canceling.

Adjust the settings: Verify that the noise canceling function is correctly enabled. You can do this through the "Sony | Headphones Connect" app, where you can also find settings for Ambient Sound Control.

If you continue to be disappointed with the performance, please reach out to our support team directly. They can provide more in-depth troubleshooting and determine the next steps. You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US.

We appreciate you choosing Sony and sharing your valuable feedback with us.

Best regards,
Gus Sony Social Media Team

Hi, Cris,

Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

Thanks for choosing Sony, have a fantastic day!
-DiegoV

Hello BrandonG,

We appreciate your review! It's great to know you find it a strong value for the price. We've designed it to balance affordability with durability, and we value your observations about the plastic. Your feedback helps us continue to improve and we hope you continue enjoying your headphones great sound and outstanding noise cancelling feature!

Thanks for choosing Sony.

Sincerely,
Jenn.

Hi StevenW,

Thank you for the 5-star rating and we're glad to hear that you like the easy to use function and comfortable design of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-David