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Customer reviews

Rating 4.6 out of 5 stars with 2842 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 2,838 reviews
  • Rated 5 out of 5 stars

    Good head phones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones, the bass is really strong and it has good noice canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChristianI,

      Thank you for choosing Sony!

      We're delighted to hear how much you like your WH-CH720N headphones, especially the strong bass and effective noise canceling. It's fantastic to hear that they are offering such an exceptional listening experience. Your feedback inspires us to persist in delivering top-notch products.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great beginner headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very great price on discount. Has great sound for the price, fit nice around the head and amazing battery life. Only complaints would be the noise canceling and has a little much bass, works great just could be improved but still works great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Seth! We're glad you like your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Very comfortable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable. These light weight Sony headphones fully cover my ear. Some other brands I have had would put pressure on my ear when using their haedphones while working out at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnetteE,
      Awesome! We're glad to hear that your new headphones suits your needs and expectations. Nice to know you like the comfortable fit and lightweight of the WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    I love these headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality it great. Works excellent. Noise cancellation is A+. Stays charged all day!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MonicaS,
      Thank you so much for your kind words and positive feedback on the WH-CH720N headphones! We're thrilled to hear that you're enjoying the sound quality, excellent performance and especially the noise cancellation. It's also great to know the battery life is keeping up with your day. We truly appreciate your support.

      Enjoy your listening experience!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Comfy and durable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these as a gift for my son’s birthday and he loves them!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First Sony Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphone; very light. Good highs and lows, well balanced but not as good as higher version of Sony headphones I have tried. Sony app is straight-forward and easy to understand. At $99, features and sound quality is just about right.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Jroq4! We are truly delighted to hear that you're satisfied with the exceptional sound quality, very light-weight design, and great features of your WHCH720N for its price. Thank you so much for the perfect star review and for choosing Sony! - Romeo Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I’ve worn and super comfy✨ Would only say that if you’re looking for something affordable and with good noise cancelling headphones I would definitely recommend this. Take my word for it:)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Fantastic! You've definitely made a great choice, CesarA!

      We are truly delighted to hear about your satisfaction with the amazing noise canceling feature and superb performance of these headphones. Thank you very much for recommending our WHCH720N and for choosing Sony!

      - Romeo Sony_US

  • Rated 4 out of 5 stars

    Useful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the beginning the cancellation noise worked perfectly then started to be bad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value for the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the $$$, not the best noise cancelling but enough to keep me focused on my book (i use NC to read)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NevresG,

      Thank you for the 5-star rating! We're glad to hear that you like the noise canceling of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, Long lasting battery life. I like the fact that its wireless and includes a cord if the battery runs out. Down side is that it Doesn’t fold up like i would like it to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JayB, Great! We're glad that you like the sound quality and battery life. We'll take note of your feedback with regards to the design. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 1 out of 5 stars

    Bad headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst Headphones Ever I wish I could give these zero stars. The sound quality is absolutely terrible—like listening to music through a tin can. The bass is non-existent, and the treble is so sharp it makes my ears bleed. Battery life? What battery life? These things die faster than my interest in using them. The advertised “long-lasting battery” is a complete joke. I barely get two hours before they start begging for a charge. Connectivity is a nightmare. They disconnect randomly, lag constantly, and have the worst Bluetooth range I’ve ever seen. If you enjoy listening to static and fighting to keep your audio connected, these are perfect for you. The noise canceling feature is also a scam. It cancels out nothing except my patience. I can hear every background noise louder than ever, making them worse than regular headphones. To top it all off, they feel cheap and uncomfortable. After just 30 minutes, my ears feel like they’re being crushed. Save yourself the frustration and money. These headphones belong in the trash.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy how quiet and how comfortable they are nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliocL, Thanks for the 5-star review. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Sony wh-ch720n

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked the sound quality as well as the ANC on these headphones the only issue i have with it is at seemingly random times i Disconnects from my phone and I have to manualy reconect it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great noise quality and easy to set up and charge time is great so is the battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuliaH, Glad you like your new Sony headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great low budget noise cancelling headphones

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been wanting a noise cancelling headset for some time “have buds but not a headset” and saw that Sonly came out with the WHCH720N Wireless Noise Canceling Headphones and wanted to give them a try. Unboxing and setting up: The headphones came in a nice Sony logoed box, very simple and recyclable, including a “very short USB C charging cable, an audio passthrough cable and instructions, “they kept it simple”. I installed the “Sony Headphones Connect” app on my S22Ultra and paired up the headphones “I did charge it first”, and the phone automatically found them and connected without a hitch. The app immediately popped up an alert stating that an update for the headphones was available, so I let that run before doing anything else. I was surprised with how many settings there are in the app itself, there’s even a portion of it for the 360degree sound function that has you take a picture of your ear “sort of strange” but well explained as to why. There’s also a lot of settings for the noise cancelling and how the headset will adjust the level of ambient noise that comes through depending on the environment you are in or you can take complete manual control. Using: I was very surprised just how light these are “right around 6.5oz”, which is way lighter than the A40s I have which are 14oz and so heavy I don’t use them very much, we also have Marshall Major IIs “on ear” and Audio Technica ATHM50XBTs, the weight is close to the 6.2oz of the Marshalls and lighter than the 10.5oz of the A/Ts. The ear cushions are very padded and soft, just the right amount of padding “for me”. Fortunately, the power/pairing button are on the left side while the rest of the controls are on the right side, this helps keep from hitting the power button accidentally. Now for sound quality, I’ll be comparing them to the Marshalls and the A/Ts. And as far as sound quality is concerned while using Bluetooth and the Sony app, you can tweak the Sony’s to sound better than of the other two, the Marshalls just don’t have the bass and the A/T while sounding great have no way to adjust the sound the way you like it plus neither have sound cancelling. As far as the sound cancelling go I was/am amazed how well it works, and when it’s enabled with no ambient sound allowed to pass through you will want to make sure your in an environment that you don’t need to hear what’s going on around you as you will barely be able to hear anything around you even with nothing playing in the background and if you have music playing you can pretty much forget hearing anything else. It’s pretty cool that it automatically sets the sound pass through when I go out for my neighborhood walk in the evening and it’s easy to hear oncoming vehicles or carry on a conversation with a neighbor without having to take the headset off, “neighbor was pretty impressed too”. I also tried out the built in Alexa and that works well, and the same as using one of the small Echo Dots, just say Alexa and then your command. We have some of our lamps hooked to smart switches and it was easy to turn them on/off with the headset. Can also ask to play music or and anything else you would ask your Alexa device to do, “well done Sony” Conclusion: If you want a really good set of “Over the Ear” headphones that have great sound cancelling capabilities along with a lot more features than most other headphones I’d look strongly at the WHCH720N’s. They are light, very comfortable, the sound is great once you tweak it to where you like “the App has a full equalizer” and lasts a very long time on battery “still at 60% after many hours of use between music, movies and making calls. Distance wise I was able to walk around our house and easily walked a good 40' away before there was any connection loss. I tested this while they were connected to my S22 Ultra. The only thing that I can find negative about these is the super short charging cable that’s included. I tossed that in my cable box and use my standard USB C long charging cable I use for my tablet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveC,
      Thank you for sharing an in-depth review with your new WHCH720N headphones! We really glad to hear your enjoyable experience with the incredible sound quality, comfortable fit, light weight, noise canceling function, Sony Headphone | Connect app, features, and overall performance of the unit. Your satisfaction with our product means a lot to us. We've also taken note of your feedback with regard the USB Type-C cable.

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 3 out of 5 stars

    The best headphones I got

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I find it very useful to me and convenient every time I needed to attend to a online meeting and even listening to podcasts sermons without me worrying the space from my computer or phone I can literally walk all over the house less worrying the wire connection and Bluetooth minimum space accessibility… I bought this cheaper than the others but the same features so I never regret buying this one. Noise cancellation is awesome….my old one is wired but so inconvenient the good thing about this is you can switch anytime from pc to your phone hassles free.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natan, we're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Noice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset, cant complaint.. noise reduction was okey.. but should be better..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nice, We're glad that you're enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Do not waste your money on this headphones.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate myself for buying thise headphones, they are a piece of crap. The sound is good, the noise cancelation is good … IF … you can get them to sync with whatever you’re trying to connect them with. The app from Sony you need to use to connect to whatever is worthless, it keeps you going in circles until you finally give up and go looking for your old headphones. I will stick and buy Bose from now on as I should have when I made the mistake of wasting my money on this Sony headphones.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidinMontana, thanks for choosing and purchasing our product. We're glad you like the sound quality and noise canceling feature of it. We're sorry to hear that you have an issue with the connectivity and the Headphone Connect app. Please make sure both your headphones and the device you are connecting to have the latest software updates installed. This can often resolve compatibility and connectivity issues. Please check this link for more details:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-ch720n/downloads

      If pairing cannot be done, please follow this link to isolate the issue:

      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html

      If you require any additional support with regard to this product, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Rated 1 out of 5 stars

    Not Noise Canceling and too expensive

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most expensive noise canceling headphones I’ve ever purchased and they are straight garbage. Please don’t fall for all the fake reviews like I did. I live in a noisy apartment and work on a busy loud street. I can hear every noise and conversation around me. Now I have to buy another pair and take a chance. In my experience the cheapest pair I bought was the best and it’s been downhill since.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnaA
      We're so sorry to hear that the WH-CH720N headphones aren’t living up to what you expected.

      Since you're in a particularly loud environment, there are a few things we can try to make sure you're getting the most out of them:

      -Make sure the Ambient Sound Control isn't accidentally turned on.

      -Since these are over-ear headphones, even a small gap (like from glasses) can let a lot of sound leak in. Try adjusting the headband for a tighter fit around your ears.

      -In the app, try turning off "Adaptive Sound Control." This feature automatically changes settings based on where you are, which can sometimes turn the noise canceling off when you actually want it on full blast.

      If you’re still having a hard time, please reach out to our support team so we can help you out. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thanks for considering Sony and sharing your feedback.
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great value for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Decent ANC and sound quality. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Thanos, we're glad you like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

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