Customer Ratings & Reviews

Hi Tbootsie, Thanks for your feedback and we're glad that you are enjoying your WH-CH720N headphones. It's wonderful to know you like the amazing sound quality, easy Bluetooth pairing, and noise canceling feature of the unit. Thank you for the recommendation and for choosing Sony! -Jess

Hi there,
Perfect! We're thrilled to hear that you like the comfort, noise cancelling capability and great sound quality of our Sony WHCH720N Wireless Noise Canceling Headphone. You can enjoy more because it was ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life. You’ll almost forget you’re wearing it. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WH-CH720N allows you to fully immerse yourself in music without any distractions. Keep listening to good vibe music and thank you for choosing Sony! - Marco

Hello Patrick,

Thank you for sharing your experience with the WH-CH720N headphones! We're thrilled to hear that you find them amazing and that they've enhanced your audio experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to let us know. Thank you for choosing Sony!

Best regards,
-Fred

Hi GSMITH,
Thank you for the 5-star rating! We're delighted to hear your enjoyable experience with the amazing sound quality and comfortable fit of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi CalishaR,

We are delighted to hear that you are enjoying your new headphones and would choose them again! While we are always innovating to make our newer models lightweight and packed with advanced noise-canceling technology, we truly value the perspective of a long-time listener who appreciates the feel of our classic designs. We are glad these are a great fit for your daily listening.

Thank you for continuing your audio journey with the Sony family.

Regards,
Dominick

Hi KristaB, thanks for sharing your experience! It's truly wonderful to know you're loving the Sony - WHCH720N. Great sound quality and a comfortable listening experience are exactly what we aim for. Enjoy your music, and thanks for being part of the Sony family! Regards, -Dominick

Hi Micaela, That's awesome! We're glad you are enjoying your headphones. Thanks for choosing Sony. -Craig

Hi JacksonB, thank you for your positive feedback on the WH-CH720N Wireless Noise-Canceling Headphones! We're thrilled to hear that you are enjoying the incredible sound quality and very effective noise-canceling features at a great price. Your satisfaction is our top priority, and it's wonderful to know that our product has met your expectations. If you have any other questions or need further assistance, feel free to reach out!
Thanks for choosing Sony!
Gus

Hi Raja,

We're beyond pleased to hear how much you're loving the WHCH720N headphones! Don't forget to download the Sony Sound Connect App to elevate your experience even further.

Thanks for choosing Sony.

-Eliab

Thank you for your feedback on the WH-CH720N, BharatM! We're thrilled to hear that you find them to be an excellent value for money. The combination of high-quality audio performance and competitive pricing is something we strive for, and it's gratifying to know it resonates with our customers.

The WH-CH720N features advanced noise-cancelling technology that helps block out unwanted background noise, allowing for an immersive listening experience. With 30mm drivers, users can expect clear, powerful sound with both deep bass and crisp highs. Comfort is also a priority; the headphones come equipped with soft ear pads and a padded headband, providing a comfortable fit even during extended listening sessions.

Thank you again for your review and for being a part of the Sony community!

Best regards,
Gus
Sony Social Media Team

HI GeorgiaM,

That is fantastic to hear! We're delighted that the WH-CH720N Wireless Noise Canceling Headphones are working wonderfully for your husband and providing quiet for the rest of the household. We also agree they have a very sleek look!

Thanks for choosing Sony.

Best regards, Eliab

Thank you for the fantastic review, Kirk!

We’re thrilled to hear that you’re enjoying the great sound quality and noise cancellation of your WH-CH720N. Delivering premium features and great value in one package is exactly what we aim for!

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Jess,
Thank you for reaching out to us. We're glad to hear you like the great sound quality and comfortable fit of the WHCH720N headphones. However, we are sorry if you are experiencing some issues with the unit. Allow us to help make this a better experience.

You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. This headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features.

However, connecting the headphones to the app provides additional functionality and customization options. For more details, please refer to this link: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
When there is a human body between the headset and the Bluetooth device
When this is the case, turn the Bluetooth device to face the same direction as the antenna of the headset to improve the Bluetooth communications.
When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train.
Please try some solutions on this link to troubleshoot Bluetooth connection issues with the headphones:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777012.html

May we contact you to help? If so, please email the below information to socialsupport@am.sony.com:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony. - Kris

Thank you for sharing your feedback, LeslieA!

We are so thrilled to hear how much you are loving your WH-CH720N headphones! It's incredibly rewarding to know that you're enjoying the color and that they are so lightweight. It's also fantastic to hear that the noise reduction is working great for you. We designed this model to be a convenient and reliable option for everyday listening, and it brings us great satisfaction to know that they are working so well for you.

Thank you again for choosing Sony and for your valuable review.

Best regards, Gus, Sony Social Media Team

Hi, user70341,

Thanks for the review and the 5-stars rating! We are delighted to hear how much you are loving your Sony Headphones! It is great to hear how they have met your needs so well, and of course, you will enjoy amazing Noise Cancelling feature and Incredible Sound quality!

Thanks for choosing Sony, have an incredible day!
-DiegoV

Hi mimm,
Thank you so much for sharing your great experience with us! We're delighted to hear your enjoyable experience with the amazing sound quality, noise cancellation, voice clarity, connectivity, and overall performance of your WHCH720N headphones. Thanks for choosing Sony! - Kris

Hi WilliamlG,
Awesome! It's nice to know that we were able to give you a great deal. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris