Customer Ratings & Reviews

Hi Eduvale,
Thank you for your time writing this review. It's nice to hear that you like your WHCH720N headphones. We appreciate and taken note of your feedback with regard the noise cancellation.

If the effect of noise canceling is not sufficient, please check the following:
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.

You may find this article link helpful with steps if the Noise Canceling effect is weak:
https://www.sony.com/electronics/support/articles/00267838?utm_source=glean

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

We appreciate you and thanks again for purchasing Sony! - Kris

Hi MichelleN, that's absolutely fantastic to hear! We are thrilled that your Sony WH-CH720N headphones are exceeding your expectations and sound "more expensive than they are"! It's awesome to know that our efforts to deliver amazing sound quality and effective noise cancellation at a truly competitive price point are hitting the mark for you. Thanks a lot for your enthusiastic review and for choosing Sony! Regards, -Dominick

Hello Higgy,

Thank you for choosing Sony!

We’re elated to hear that the WHCH720N headphones deliver amazing sound quality at a reasonable price. It’s wonderful to know they are performing well and making a positive impact on your listening experience.

Best regards,
-Fred

Hi ICY01,
Awesome! We are happy you like the comfortable fit and great sound quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi KenV, Thanks for leaving us such a great review on the WH-CH720N! We are really delighted to hear you're satisfied with the incredible sound quality and excellent noise cancellation of your WH-CH720N Wireless Noise Cancelling Headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Jess

Hi, VenkataumamaheshreddyU,

Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! Do not forget to download the Sony Sound Connect app to enhance features and the overall experience!

Thanks for choosing Sony, have a nice day!
-DiegoV

Hi MonicaS,

It is truly wonderful to know that your WH-CH720N headphones are serving you so well across different parts of your day. Whether you are pushing through a workout or deep in a focused work session, our lightweight design and Integrated Processor V1 work together to provide effective noise cancellation without the bulk. We are thrilled that the versatility and comfort of these headphones are helping you stay in the zone, regardless of your environment.

Thank you for making Sony a part of your daily productivity and fitness routine.

Regards,
Dominick

Hi RayB, We are happy that you like the overall sound quality and noise canceling feature of your Sony WHCH720N wireless headphones. We take all user input seriously and will make sure your comments reach the appropriate person, especially with regard to your concern. Thank you for choosing Sony! Vincent

Hi Summer, Thank you for purchasing the Sony WHCH720N! We're thrilled to hear you like the excellent noise cancellation, sound clarity, and overall features of your new Sony headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for the recommendation and for choosing Sony! -Sam

Thank you so much for your feedback and for sharing your experience with the WH-CH720N, JudithA! It’s rewarding to hear you're enjoying the sound quality and noise cancellation—especially after getting them on sale.

We appreciate your mention about the challenge connecting to a second Bluetooth device. If you run into this again, try placing the headphones in pairing mode by holding the power button for about 7 seconds, until you hear "Bluetooth pairing." This should allow other devices to discover and connect to your headphones more easily. For switching between devices, make sure to disconnect from the first device before pairing with the next.

If you ever need more detailed guidance, our support team is always happy to help. Thanks again for choosing Sony—enjoy your listening experience!

Best regards,
Gus
Sony Social Media Team

Hi SabiB, Awesome! We're thrilled to hear you're enjoying the exceptional noise cancellation of your Sony WHCH720N. We appreciate the recommendation and thanks for choosing Sony! -Sam

Hi Theresa,
Thank you for the 5-star rating and recommendation! This is definitely a great gift for your brother. Nice to hear he loves his new WHCH720N headphones. Thank you for choosing Sony! - Kris

Hi AnulfoB,

We feel privileged to know that you are extremely happy with your purchase and that the WH-CH720N has made such a fantastic impression on you!

To deliver that awesome experience, we packed these headphones with our Integrated Processor V1, which provides high-level noise cancellation by processing ambient sounds with incredible speed. This technology allows the 30 mm driver units to shine, producing a balanced soundstage with clear highs and rich lows. Additionally, we focused heavily on long-term wearability; the lightweight, ergonomic design ensures that you can enjoy your favorite playlists or podcasts for hours on end without fatigue, making them a perfect companion for all-day use.

Thank you for trusting Sony!

Regards,
Dominick

Hello Brian,

We're excited to hear you're enjoying your new WH-CH720N headphones' great audio quality and comfortable design. We can't be happier to know they're loud enough for you!

Thanks for choosing Sony.

Sincerely,
Jenn |

Hi BCMo, We're truly delighted to know you're enjoying the WH-CH720N! The superior sound quality and effective noise cancellation seem to be real highlights. Thanks for choosing Sony! -Jess

Thank you for sharing your positive experience with the WH-CH720N, Ruth! It brings us great joy to hear that you consider them a nice purchase and a good-quality, budget-friendly option.

We designed the WH-CH720N to offer a fantastic balance of features, including great sound and effective noise canceling, all at an accessible price point. Your feedback confirms that we've succeeded in providing a product that delivers excellent value.

Thanks again for choosing Sony! We hope you continue to enjoy your headphones.

Best regards,
Gus
Sony Social Media Team