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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2871 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 2,871 reviews
  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Lovely headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned these for about a month now and they're probably my favorite pair of headphones. The fit snug to my head and stay on. Previously was using a set of wired Shp9500 and these have phased them out of my everyday use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Percy, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    WH-Chicago 720n

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It the best headphone I have ever gotten for the price. The app is pretty good too. It has an equilializer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FonsiV,

      We are very glad to hear that the WH-CH720N headphones are the best you've ever purchased for the price! We're also happy you're enjoying the features of the companion app, especially the customizable equalizer. Thank you for the five-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mikey

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well. Sound and noise cancellation excellent, love it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AminataM, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great merchandise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy the durability and size of these headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, SheilaD,

      Thanks for the review and the 5-stars rating! We are glad to hear that you are loving your Sony headphones! With the WHCH720N you can keep your music playing all day with a battery life that delivers up to 35 hours of power and designed to be Sony’s lightest wireless noise-cancelling headphones yet. Featuring a slimmer, lightweight headband, these headphones have been re-structured to create more space and comfort for the ears. Making them the ideal headphones to work from home or movie.

      Thank you for choosing Sony, have a great day!
      -DiegoV Sony_US

  • Rated 4 out of 5 stars

    Great budget pair of headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the craziest in terms of sound quality, but it’s a good pair of ear cans for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, JordanM!

      We’re glad to hear you find the WH-CH720N to be a good value for the price. We aim to provide great performance at every level, and we're happy they're working out for you!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Good headphones, no issues so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son after his previous headphones (710 model) cracked (still usable - with a tape holding in place). The new headphones seem better constructed and lighter. So far no issues. Like the color...

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi slg1,
      Thank you for the continued trust you have put in our brand! We're sorry to hear what happened on your son's previous headphones. We really appreciate that you purchased another pair of Sony headphones for him. Glad to hear you like the quality, lightweight, and color of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Happy

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it for my children, and the price and quality are very good.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great in the gym, sound quality is amazing as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyleighAckerman,

      Thanks for your feedback! We're thrilled to hear that you're enjoying your WH-CH720N headphones, especially at the gym. It's great to know the sound quality is hitting the mark for you.
      Our headphones offers you Crystal-Clear sound and up to 35 hour battery life.

      Thank you for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My husband loves these!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband uses his whenever he goes to the gym to block out annoying tv stations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OurHP, Thank you very much for sharing your experience with us. We are delighted to hear that your husband enjoys his Sony WH-CH720N headphones and finds them incredibly useful during his gym sessions. Thank you for choosing Sony! Enjoy! -Maria Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these for my son and he loves them. The headphones completely cover his ears and that is something that comforts him. The battery life is great and haven't needed to charge them all that much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictoriaA, That's great to hear! We are glad that you son loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and build quality, would buy this again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonalB, thanks for your 5-star rating! We're thrilled to hear you're enjoying the extraordinary sound and overall quality of the Sony - WHCH720N! These headphones have a super comfortable and lightweight design, with up to 35-hours of battery life which is the perfect combo for long listening sessions! Thank you for choosing Sony. Regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    headphone usage

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works very well and works as expected glad I've brough them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Robert!
      Thanks for sharing your thoughts with us! We are really happy to hear that your new WH-CH720N are working so well for you. It’s great to know that you're satisfied with your purchase and that they are doing exactly what you need them to do.

      Thank you for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    very nice Sony's

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones ! very clear sound. good with computer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LouisG,

      It’s great to hear you are enjoying your WH-CH720N headphones! We are glad the sound clarity and computer compatibility are meeting your needs perfectly. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Easy and Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. Good sound quality. Thats all i have.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pinky, thank you for your review of the WH-CH720N headphones!

      We're delighted to hear that you found them easy to set up and appreciated the sound quality. We designed these headphones to deliver a user-friendly experience coupled with superior audio performance, and it's great to know that we met your expectations. If you have any other feedback or questions, please feel free to share!

      Thanks for choosing Sony!
      Gus Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    L8ve the noise canceling. Comfortable. Quick set up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichelleK,

      Thanks for the 5-star rating! We're thrilled to hear you're loving the WHCH720N headphones! Their noise cancelling and comfort make them perfect. Make sure to download the Sound Connect app to enjoy all of the built-in features.
      Thanks for choosing Sony!
      -Aldair Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    they were very good headphones, super comfy and sound great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BSA1,

      You made the right choice! We're glad that you like the comfort and sound quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these for my wife. She uses them for audio books and music and loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Tony,

      Thank you for choosing Sony!

      We're excited to hear that your wife is enjoying the WHCH720N headphones for audiobooks and music. It’s wonderful to know they are enhancing her listening experience and bringing her joy.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    I would recommend it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the blue one on deal. It worth the money. Everything was good. It is partially foldable and runs for long long time on a single charge. Only down side is it does not feel that costly as i hold it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones Rock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and high quality with clear sound. Easy set up and absolutely love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely would recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product no complaints but definitely purchase again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeidreC,

      We're glad you're enjoying the Sony WHCH720N! It is wonderful to know that you can take noise canceling to the next level with Sony’s Integrated Processor V1, allowing you to fully immerse yourself in the music without outside distractions. We are also glad that the lightweight design and adjustable headband provide the comfort you need for those long listening sessions.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US