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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2871 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 79 Showing 1,561-1,580 of 2,871 reviews
  • Rated 5 out of 5 stars

    Loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it as a Christmas gift for my son and he loves it!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi deexam,

      We’re so glad to hear your son is loving his new headphones! It’s great to know they made such a wonderful Christmas gift.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the battery its amazing, last long easy to connect to tablet, cell phone & xbox control

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Unlocked, Thanks for the 5-star rating! We're glad you are amazed with the battery performance of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Both quality and service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and reception. Service as always is exceptional.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertD, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The work great but a piece broke off. I love the sound and quality though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gift.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought as a gift and might get one for myself in the future.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LindaD,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you chose the WHCH720N headphones as a gift and are considering them for yourself. It means a lot to us that our products are appreciated enough to be shared and enjoyed by you and your loved ones.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, I bought these as an upgrade from "gaming" style PC headsets and couldn't be happier. Will buy another pair if anything happens to these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, Robert!

      We're incredibly pleased to hear that the WH-CH720N headphones are a successful upgrade for you and that you're so happy with their performance compared to traditional "gaming" headsets!

      It's rewarding to know you appreciate the quality and comfort we built into the CH720N. We designed them to deliver excellent noise cancellation and a detailed sound experience—ideal for everything from deep gaming sessions to immersive music listening—all while keeping them lightweight for long-term comfort.

      Thank you for your strong recommendation and for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality for the price. For a wireless headphones, the sound quality is the best.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Okay but probably not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Microphone only works with Bluetooth connection, doesn’t work with cable Noise cancellation is not as good as expected.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeverlyW! Thanks for reaching out and sharing your feedback.

      You're spot on; the microphone on the WH-CH720N only works over Bluetooth. When you plug in the cable, the built-in mic stays off.

      Regarding the noise cancellation, here are two quick ways to make it perform better:

      -Ensure the ear pads are sitting tight against your head. Even a small gap from glasses or hair can let noise leak in.
      -Open the Sony | Sound Connect app and make sure "Adaptive Sound Control" is turned off.

      Give those a shot!

      Thanks for choosing Sony!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    jbarbati

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. I love it! I am so pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, Battery life is great. I use them all the time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Student, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality. Perfect sound. Really enjoying it Definitely recommend it

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product quality as expected from sony, sound and noise cancellatiion is very good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas gift

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a Christmas gift for Grandson, it was on his list as gym headphones. Can not adequately review until after Christmas.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality light and portable unlike other models

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeantaA, Excellent choice! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones for noise cancelling!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband absolutely loves these headphones. He can use them while mowing. They are great at cancelling out the background noise!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CindyD, We're glad that your husband is enjoying his new headphones. Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Sony headset

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing gift for my son he is enjoying it to the max

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, MaryA!

      We’re so happy to hear that your son is enjoying his WH-CH720N headphones to the max! It’s wonderful to know they made such an amazing gift.

      Thank you for choosing Sony for your family!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love my sony noise cancelling headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My children got these for me for my 60th birthday. I had no idea what I was missing out on! The noise cancelling feature helps me to hear everything in the movie I'm watching at the gym on the treadmill. Love these. No more earbuds for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sandra, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good quality, comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought them for my dad for when hes mowing the lawn, he loves them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello User424821,

      Thank you for choosing Sony!

      We're excited to hear that your dad loves the WHCH720N headphones for mowing the lawn. It’s wonderful to know our product is making his outdoor time more enjoyable and comfortable.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Surprising sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For 130 the sound quality is surprisingly good, base is excellent as well. If you’re budgeting and need a cheap alternative these are the go-to’s. 9/10 would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KvonE, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones, the noise canceling works great but not as well as Bose or some more expensive headphones. I bought these with that expectation though.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adamm,

      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US