Customer Ratings & Reviews

Good headset, cant complaint.. noise reduction was okey.. but should be better..

Hate myself for buying thise headphones, they are a piece of crap. The sound is good, the noise cancelation is good … IF … you can get them to sync with whatever you’re trying to connect them with. The app from Sony you need to use to connect to whatever is worthless, it keeps you going in circles until you finally give up and go looking for your old headphones. I will stick and buy Bose from now on as I should have when I made the mistake of wasting my money on this Sony headphones.

These are the most expensive noise canceling headphones I’ve ever purchased and they are straight garbage. Please don’t fall for all the fake reviews like I did. I live in a noisy apartment and work on a busy loud street. I can hear every noise and conversation around me. Now I have to buy another pair and take a chance. In my experience the cheapest pair I bought was the best and it’s been downhill since.

Overall, I am satified with the product. This is my third pair. One of the ear sides went out on the previous two so I had to replace.

About 4 years ago I reviewed the Sony CH700N headphones and said it sounded better than 6 other BT headphones I had, but they were not comfortable for more than an album or so. Needless to say I've kept looking, and looking, and with 7 more set earbuds and 5 more over the ear headphones to consider I now have the updated Sony CH720Ns. They weigh a little less than the CH700's and are said to offer 35hours of listening.  I  understand they have improved drivers.  They have a similar feel on my head to the CH700Ns, but a little lighter, and that matters. Id's also say that the foam around the ears is a bit softer, and they are deep enough that my ears don't touch the inner drivers, which is what I think caused the discomfort with the CH700s.  They are much more comfortable and do a slightly better job of noise canceling.  I've found them much more comfortable than the CH700's but they still squeeze a little tight.  In addition I can use Alexa or to change volume (nice).  It also has an ambient mode so you can clearly hear the environment around you via a single button.  The 700's didn't have this function.  Several other headphones I've acquired recently have this feature in one fashion or another.  It's truly worth having if you're going to wear headphones around others.  Using these headphones on the telephone seems fine for the listener but still has the same tunnel sound I found on the CH700s.  The echo cancellation seems to work better, the CH700s prevented me from hearing myself talk and these CH720s allow my voice to be heard as I talk.  This is another improvement. Now how do they sound?  I tried to compare the two headphones (which BT I can't pair simultaneously (nor can I wear).  There is no question that the CH720Ns are louder. And the bass is better,  maybe deeper, or just tighter.  They are not as bass forward as I've found in 'B**ts' headphones, but at the same time these Sony CH720N's mids and highs are a bit firmer and louder than that of the CH700's.   I think that the CH720N's do a much better job of noise cancelation; I tried listening to both with my television on, and the external noise bleed with the CH700's was noticeable, where it was better with the CH720N's (but not perfect).  The ambient listening environment, where you turn off noise cancelation and "bring in" the external noises.  This allows you to hear what's going on around you.  I could hear the television on when my music was low enough, but over say 5 or 6 it had little effect.  Still this is a great feature.   Now to some music from Boston and Pink Floyd; The transition from "Foreplay to Long Time", has some great surround stereo separation, softly swirling from ear to ear.  The CH720s were deeper and more airy.  But I found the mid-range lacking some sort of complexity. The overall balance of the lows and highs on the CH720s was very good but  not quite captivating.  As "Smokin's" bass built the CH720s certainly get your attention but are not overwhelming.  Here the CH700's were not as captivating, lacking some thump.  Listening to the Immersion Edition of TDSOTM, the voices in my head in "Speak to Me (Live)" were surreal with the subtle background noises being heard clearly.  But the full open soundstage was somewhat missing. The girls in "The Great gig in the Sky'' sounded surreal.  I enjoyed the comfort and sound of the CH720s more.  That being said, the deep bass of Money seemed a bit muddled.  But after spending some time with Sony's HeadPhones App I found that via the 'Equalizer' I could either use their Bright mode or create my own custom mode, taking down the bass a notch and kicking up the highs, to give me a better balance.   The headphones also support 360 Reality Audio, which is another subscription service, to which I didn't have any subscriptions.  You can't get to these features from the headphone directly (that I could find). You need to access them from the phones 'Headphones App' and/or 360 Reality app.  But the best feature of the Headphones app is the equalizer, you can modify their sound curve from the app to your liking. One other touted feature is Google and Alexa integration.  Having both Google and Alexa I tried Google first, but the first instruction I tried (skip to next song) was not supported. It could handle volume up and volume down though.  Also when issuing voice commands, my other Google devices could hear my commands and they "won" over the headphones.  Maybe my understanding of how this integration is supposed to work is misunderstood.... but it's not explained anywhere in the "manual" or via the online Headphone app.  After many years I'd say this is a work in progress with too many features not supported.. I also listened with the wired connection and as expected the overall sound stage was much wider and the brightness of the headphones really shined.  Until I connected these headphones directly to my DAC I really didn't know how much  better the CH720s were (via my custom equalization). The headphones take 3+hrs to fully charge, in 3min you can add an hour of play time. They are a big step up from the CH700s.  And they are available at a very reasonable price.  I'm impressed they are not my best in my collection, but for the price they are outstanding, nothing less than $300 comes close.

Excellent product sony ………………………….. I like recommended

Great heads and especially for high schoolers. My son loves this so much

Awesome headphones! I really like them and the features they have are great.

Good sound quality. But the plastic piece that pivots the ear muff cracks easy and often.

One of my favorite headphones I ever gotten from any company

I thought it was going to have bass in it, because thats what retailer guy told me. Endup not being true

Sony’s reputation as a premium consumer electronics company usually means its products have prices to match. So, I was wary of their relatively affordable WH-CH720N headphones. You get what you pay for, right? But after using them for a few days those fears abated as I concluded they possessed a surprisingly excellent cost-to-value ratio in both sound quality and features with a few points deducted for awkwardly designed control buttons. The box opening sets the stage – it’s satisfying but not excessive. The no-hassle packaging is environmentally friendly minimalist but possesses a quality-feel too: break a paper seal, lift a tab and their lays your shiny new headphones ready to go. No charger is included since most everyone has a drawer full of USB chargers. (You can also charge via any USB on your computer). However, since these headphones incorporate USB-C for charging, a USB-C to USB- A charge cable is included in case your chargers are all USB-A. Also in the box is a mini headphone cable if you want to listen hardwired rather than wireless or your device doesn’t have Bluetooth but does have a headphone jack. Using the cable theoretically should raise the sound quality even higher sound since Bluetooth audio has its bandwidth limitations. Out of the box the headphones are ready to pair with Bluetooth devices. This is done either directly through your device or with Sony’s Headphone Connect app (iOS & Android). A QR code inside the box lid makes finding the app easy. (I use an iPhone, so my experience here is with iOS, but I imagine Android is similar). Using the app is optional, however, it adds a few extra features to the headphones like a user-configurable equalizer (presets are available too) and support for 360 Reality Audio for use with music services like Tidal or Amazon Music Unlimited that feature this technology. It also has what Sony calls “adaptive sound control,” which, as I understand it, tracks your location and surrounding to determine the optimal level of noise canceling. Personally, while I love tech, I’m not a fan of apps that track location. We all know why, manufacturers do this. So, while I briefly accepted terms-of-service so I could try adaptive sound control, I ultimately decided I valued the illusion of my privacy more than this feature and turned off location sharing. Everyone’s situation is different, and the adaptive sound control function is interesting, but it’s also not essential to enjoying these headphones. The build quality here is basic ABS plastic. On the positive side, this makes them exceptionally light and comfortable to wear. The foam earpads are a reasonable snug density, though it could stand to be firmer for longevity and eco-friendliness. I do wonder about long term foam compression here. For fit, they can be extended up and are highly flexible horizonally so they should fit almost any size head, tiny to ginormous, from probably 5 years old and up. Operation is simple. The headphones can be paired to multiple devices. The first device, presumably your phone, will automatically pair when you launch the app. Additional devices can be paired by pressing the power button for 5 seconds. The power button is on the left side along with the headphone cable jack and the USB-C charge port. The right side has all the user controls – volume up, down, mute. These double for forward, reverse, and, if you use Alexa, summoning Alexa by way of multiple presses or short press vs long press. Siri does not seem to be compatible as there is no mention of it in the app or help guide and I couldn’t get her to respond. The Bluetooth connection seems very stable. In my use – again, crowded urban environment, I never encountered static, hiccups, or disconnections. If these headphones have a design shortcoming it’s with these buttons. They are bunched tight against each other with minimum tactile feeling to differentiate them, something needed when you are pushing buttons you can’t see. They are also a bit sensitive. For the first few uses I would accidentally mute rather than change the volume. I even muted as I adjusted the fit. That’s a bit frustrating. Ultimately, muscle memory kicked in and I overcame this flaw, but that is a learning curve and one of the low points of this model. This could be a reason to not buy these for someone who coordination difficulties, hand issues like arthritis or carpal tunnel, or has partially numb fingertips. I can also see frustration controlling these headphones with gloves in winter. The features of these headphones though, not including the ones in the app, are impressive for the cost. For me, the battery life ranks first. It just doesn’t quit. Sony rates it as 35 hours, which I thought was crass marketing. But I soon recognized it as truth. The first time I used them the battery was at 60%. A couple hours later it only dropped a couple percent. Next I fully charged it to 100% and let them play non-stop from 5pm to 6am, 13 hours. When I awoke they were still playing, and battery was at 50%. By extrapolation then, which when talking about batteries is not an exact science, these should easily live up to Sony’s 35-hour battery life claim. That makes these perfect for non-stop listening on long flights or drives (the kids in the backseat, of course, not the driver). Tangentially related to battery life is figuring out how much battery is left, which brings up another great, really upscale, feature – battery-life-left-by -voice. When you first turn on the headphones a pleasant, realistic, female voice informs you approximately how much battery remains. And if you ever want an update just quick press the power button and she’ll give you the current estimate. This is so much more pleasant than trifling with an app or interpreting obtuse lights, like a cave drawing, for this basic information. Of course, if you prefer a visual indicator, the app displays this info too. After good battery life comes the need for fast battery charging. These headphones do not fail here either. It only takes a 10-minute charge to get another couple hours of battery life. I tried to find out how fast a 50 to 100% charge would take but lost track of time. An hour later it was fully charged but I don’t know when it topped off. Suffice to say it was quick. The other major feature here is noise canceling. It works great. I live in an urban area with lots of street noise from buses, beeping delivery trucks backing up, and such. These headphones eliminate all of that and make me think I’m working in a deserted village. Even when the headphones are set to ambient they still block out a good bit of noise even at low volumes. Audio quality, of course, is the most important feature of any headphone. Without that no other feature matters. I sampled a variety of music and video genres; rock, rap, classical, opera, stereo audio, Atmos audio (even though these are not Atmos headphones). I did this with the headphones connected to my iPhone and then again connected to my Mac in case these was a difference between source devices. (All of my listening was via Bluetooth rather than the included cable). To my untrained ears, the sound, including movie dialog, was clear and accurate no matter what was thrown at them. If the source material was recorded in an immersive codec like Atmos or 5.1 I felt immersed, even if it wasn’t the full potential of those sources. If it was recorded in 1960’s stereo, it reproduced that sound. It never tried to reimagine except when fiddling with the equalizer. A completely enjoyable experience. About the bass, because for many that’s key. If that’s you these are probably not the headphones for you. I would describe the bass reproduction here as “standard,” or “normal,”. Other’s might say that means weak. I don’t care for outrageous, brain shaking, bass. That gives me a headache. The bass is firm on these, as it should be, and you can “feel” it to an extent, but it’s not center stage and over the top and any attempt to push them that direction will result in distortion. That is my overview, thumbs ups and downs, of the Sony WH-CH720N headphones. Overall, they are excellent with a few usability flaws. My only other quibble with them is they don’t fold up which makes them awkward to travel with. It would have been nice if Sony at least included a travel pouch. There are folding models by competitors in this price ranged that do fold. And for frequent travelers that would be a reason to look elsewhere. For anyone else, these do a great job of filling the need of sounding great while being comfortable, affordable and full featured.

I was pleasantly surprised at the excellent sound of these budget Sony WHCH720N headphones. I have a pair of the Sony XM3 over the ear headphones and these sound even better. The major differences between these WHCH720N headphones and my old XM3s is there are no touch controls, they don't fold up, and they are much more lightweight. The control buttons on the WHC720N are simple. You have your power, NC/Ambient, volume up/down and your select/answer/pause button. Although they are lightweight, the build construction feels sound and they are comfortable on my head. The Sony Headphones app is full of rich features. There are several Equalizer presets but I set my own manually. The lows sound great from everything to hip-hop to electronic, to rock music. You can take pictures of your ears to optimize audio. The noise cancellation is adequate, and ambient sound is an option if you need to hear what's going on around you. There is an option in the app to connect to multiple devices at once. I use this when I'm working at the computer (listening to music), but I need to connect to my office phone at the same time for conference calls. I've used it for hands free calling and the mic and audio is good, no complaints. The bluetooth connection to my computer and phones is strong and there's an additional option in the app where you can prioritize quality or connection if it becomes a problem. I would highly recommend these due to the impressive sound, feature rich options, and lightweight portability.

The Sony WHCH720N Wireless Noise Canceling Headphones are a great set of headphones. These headphones are incredibly lightweight, they feel good on your head. I can imagine wearing these on a plane and actually falling asleep with them comfortably resting on my head and ears. Set up was easy. These immediately connected to my iPhone 13. There is an app called Headphones Connect, that walks you through orientating the sound set up for optimal sound. It takes pictures of your ears. There is some true quality sound coming out of these! It really immersve. Had to update the app and headphones immediately upon syncing and it took about half an hour to complete. They came with a good charge, and come with a usb charging cable as well as a 3.5mm adapter cord to plug into. Battery life has been good so far. I would love it if it came with a case or carrying bag. Looking at others in this category i think thats the only thing missing and is easily fixed by buying your own. Overall these are quality headphones with great sound. I'm glad to have them & will benefit from their use next time I'm on a flight.

The Sony WH-CH720N headphones are an outstanding choice for anyone looking for quality sound and effective noise cancellation without spending a premium price. The audio is clear and well-balanced, with strong bass that doesn’t overpower the mids and highs. Whether I’m listening to music, taking calls, or watching videos, everything sounds crisp and immersive. The noise cancelling works surprisingly well for this price range. It blocks out background office noise, travel hum, and everyday distractions with ease. They’re also lightweight and comfortable enough to wear for hours without pressure or fatigue. Battery life is impressive, lasting multiple days of regular use on a single charge. The Bluetooth connection is stable, and switching between devices is simple and reliable. Overall, these headphones deliver excellent performance, comfort, and value. Highly recommended for work, travel, or everyday listening.

Really enjoying these new Sony WH-CH720N headphones! So far I’ve found them to have great audio performance and they are surprisingly lightweight. The sound right out of the box is great. But to really bring the sound to life, download and use the Sony headphone app. The additional abilities the app gives in adjusting the sound to your liking make a difference. The headphones feel nicely built and I’m really impressed with how lightweight they are. They are really comfortable and unlikely to cause fatigue from wearing them for extended periods of time. The controls are pretty standard and easy to understand. The noise cancellation works very well. This is a feature that has really improved on headphones over the years. And to be honest, with how well the cushions fit over your ears you might find you really don’t need the noise cancellation in many situations. Additional features such as hands free calling and ability to use them with the included standard 3.5mm headphone cable work great as well. A USB to USB-C cable is included for charging, but like most products these days no charging block is included. Battery life is said to be around 35 hours and I would say that’s a honest estimate. Overall these are a great set of headphones that are easy to recommend.

I bought these headphones instead of the Bose QuietComfort 45 which I originally intended to buy. These headphones don't have good noise cancelling and the sound quality is very poor. They had an app that supports spatial audio but you are required to pay for them. It's not worth it.

The Sony WHCH720N headphones deliver impressive noise canceling and clear, balanced sound at a great price. They're lightweight, comfortable for long listening sessions, and have excellent battery life. Bluetooth connectivity is reliable, and the touch controls are responsive. A solid choice for everyday wireless listening and travel.

I bought these headphones for my kids, and they are very happy with them. The sound quality is clear and balanced, and the noise canceling works well for studying, watching videos, and travel. They are comfortable to wear for long periods, lightweight, and easy to use. Battery life is also very good, so they don’t need to be charged constantly. Overall, this has been a great purchase. The kids are satisfied, and as a parent, I’m happy with the quality and performance. Highly recommended.

Not good noice canceling. Cheap. Broke very easy. Not comfortable