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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2872 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,872 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    too good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very practical. I use it to go to the gym, to go for a walk. It suits me a lot, I highly recommend buying it. very good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MiguelM, That's awesome! We're glad you like your headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Peace on the plane!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm used my headphones for the first time flight. Wow what a difference! I really enjoyed the sound and how quiet my flight was when I wasn't listening to my music. This was a great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Egivan42,
      That's great! We're delighted that our Sony WHCH720N Wireless Noise Canceling Headphones was able to deliver a good sound quality and helped you enjoy your flight without any distractions. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good product for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good sound and quality for the price. I use these only for traveling (on the airplane) and around the house. I don’t want to wear and tear the ear muffs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidO, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Cancelling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for Noise Cancelling headphones with excellent sound quality and EQ settings, these are ythe best you can find, plus a very good price for them

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Manuel,
      Thank you for ana mzing review and recommendation! We're delighted to hear your enjoyable experience with the excellent sound quality, noise cancellation, EQ settings, and overall performance of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love this!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones.. sound is amazing and It’s a great on the go enjoyment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeatriceM, Fantastic! We're very pleased to hear you love the amazing sound quality of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed some noise canceling headphones for air travel. I have many Sony products which I love and gave these a try. Perfect for what I listen to, mostly rock. Good bass and easy to set up and pair. Great for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CubFan, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Daughter Loves These!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! I gifted my daughter these headphones, her first experience with them was on a fight across the country. She loves them and the sound cancelling capability.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherB,
      This is definitely a great gift idea for your daughter! We're thrilled to hear that she loves the superb sound and noise cancelation of her new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought one of these and decided to get 2 more because their that good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoC,

      That is excellent feedback! We are thrilled to hear that you are so impressed with the WH-CH720N headphones you decided to purchase two more sets. The combination of our Integrated Processor V1 for great noise cancellation, clear sound quality, and the incredibly lightweight design really makes them stand out, and we are delighted they are your new go-to.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Money well spent....

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it when I am studying...when I need to concentrate. Its excellent in what it specializes. Money well spent. And when I listen to my music the sound os perfect pitch!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello David,
      Wow! Good decision in getting this one! We are very happy that you can now concentrate to your studies thanks to the noise canceling feature of our Sony WHCH720N while enjoying your favorite music. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Marco Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Super product.

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price these are great. Good siund quality. Its sony we are talking about and they sound like how much you ard paying for the sounds have deeper bass, and strong noise cancelation where it actually tunes out the noise around you. If you listem to music on the go. Id say get em.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustenB, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones!!! I would recommend this product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ShalinB,

      We are delighted to hear that you are enjoying your WH-CH720N headphones! It is wonderful to know that you are so satisfied with your purchase and that you would recommend them to others.

      Thank you for choosing Sony.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life

    Rated 4 out of 5 stars

    Works as intended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise canceling works just fine. The only issue i have is when the headset is moved just a little bit you can hear everything outside as if the noise canceling feature is turned off. But it does have a long battery life and worked great on the plane.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan,

      We're sorry you've been running into difficulty. Your feedback is extremely important to us and is very much appreciated. Our WH-CH720N has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.

      Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.

      Despite your concerns, we're glad that you like the excellent noise cancellation and amazing battery life of these headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfy with long battery life. Great for commutes or long walks

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these for Boise reduction and music while mowing. They work great decent sound and the noise reduction is adequate.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Wonderful, JJ1965! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good noise cancellation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave this as a Christmas gift and they really enjoyed the noise cancelling quality. They said there was a crying baby on their flight and they never even heard them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Amber, That's really good. We are thrilled to hear that they really enjoyed the noise cancelling quality of our WHCH720N wireless headphones. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my wife, who is a dog groomer. She loves the noise cancelling functionality, and is over the moon with the sound quality. Great bang for your buck!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maddison71, We appreciate your feedback and we are glad to hear that your wife loves the noise canceling feature of her new Sony WHCH720N headphones. You chose the best for her. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ok, music, but no phone call

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're just listening to music, the sound quality is good. However, answering the phone is not an option. The caller party kept saying that he couldn't hear clearly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mark, We're glad that you like the sound quality. We're also sorry to hear that you're having some issues when using these for phone calls. To troubleshoot the issue, please try the following:

      Turn the headphones off and on, and then reconnect them to your computer.
      Restart the computer.
      Reset the headphones.
      Initialize the headphones.
      Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776851.html?utm_source=glean



      I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Sincerely,
      Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent value

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are a great value, and work well. Very simple to set up, and they have amazing battery life. Using the noise cancelling on a recent flight eliminated the headache I usually get from the drone of the engines.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DaveS,
      It's wonderful to hear that you are enjoying the simple setup, long battery life, and noise canceling features of your WHCH720N headphones. We are committed in providing you the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY WHCH720N

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for the price. Works very well & has clear sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Win! Win! Win!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Warranty paid off! The headphones functioned well for almost 2 years. We were able to upgrade the replacement due to a sale. As usual Best Buy met the need and provided a great deal!!! Thank you the service was wonderful as well!

    I would recommend this to a friend