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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2876 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,876 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones when it comes to listening and it tracks your movement through the app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JovaniC,
      Awesome! We're glad to hear that you are having a great time with the superb sound quality and features of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good for the entire fam

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got there for my hubby and he loves them. He hadn't tried Sony headphones yet but I have a different version and he liked the sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kipper,

      Very nice! We're happy to hear that your husband loves the Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old daughter loves them. She traded in the beats for these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jstrong24,

      Awesome! We're glad to hear that your daughter loves the Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product, noise cancelation, adjustable the only thing i didnt like is that you can kinda feel the plastic inside the ear muff, maybe added cushion there too, they would be perfect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GinaH, We're glad that you like the noise canceling function. We appreciate your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great pair of headphones to use for focus and ignore the 5 dogs barking at nothing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Datagirl, we're glad you are enjoying our product! Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Reliable Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have great sound quality and noise cancellation. Can be a little difficult to connect but overall very good headphones!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones that I have ever had. The best purchase I have made this year.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Gamer25! We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. The quality materials and sound is amazing. I enjoy the ability to adjust the sound as well. 100% recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NatashaR, Fantastic! We're so glad to hear that you love the built quality, amazing sound, and the ability to adjust your sound preference using the Sony headphones connect app. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the sound quality of these headphones. I bought them for a train ride to New England enjoy them for the ride

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MariaP,

      Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the quality of these, the noise canceling is amazing, just need to put a sticker on one of the sides to designate the left and right

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maelinn,
      Thank you so much for the 5-star rating! We're delighted to hear you like the quality and noise canceling features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are exactly what I wanted! Great price, great sound and bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jermag74, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Magnificent

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, reliable, and also durable. Highly recommended to anyone looking for some low cost and great quality headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoZ, We are glad to hear your experience with your Sony wireless headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    They do their job well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent audio quality and slighter sub par noise canceling. We got them on sale and it was worth it. If was going to buy another pair of headphones i would shop around more

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kraig,

      Thank you for your feedback! We're glad you caught them on sale and that the WHCH720N headphones were completely worth it. It's great to hear that the noise-canceling feature is to your liking. We hope they continue to deliver a solid listening experience wherever you go!

      Thank you for choosing Sony!

      Best,
      Aldair Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise cancellation

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it too block out noise when I sleep. Does a good job.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for the 5-star rating, Shyguy! We're glad you are impressed with the noise canceling feature of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good battery life

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is unbelievable for a pair of $100 headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BenS, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 4 out of 5 stars

    Good Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Works well. Many modes to choose from and all work nicely.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeRo6755,

      That is fantastic feedback! We are thrilled to hear that you find the WH-CH720N to be a very good product that works well for you, especially appreciating the different Noise Canceling and Ambient Sound modes available through the Sony | Headphones Connect app. We designed them to offer versatile and reliable performance without compromising on comfort or sound quality.

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Try Best Buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It never a regret getting this item, sound so good and easily to receive a call.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AbenaA, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    The sound quality is good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is good. And the grib feeling is also good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anon, Thanks for sharing your thoughts on the Sony WH-CH720N headphones! It's great to hear that both the sound quality and the grip are up to your standards. Sounds like a solid choice! Thank you for choosing Sony. -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it. Its great for just jamming out and vibing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lalo, Fantastic! You've certainly made a great choice! We're extremely pleased to hear that you love your WHCH720N and you're satisfied with its amazing performance. Thank you so much for the perfect star review and for choosing the best brand, Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones as recommended by the Best Buy team for the new tv I had ordered. The noise cancelling feature is amazing !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WaltS,
      Excellent choice! Glad to hear you like the amazing noise canceling features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US