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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2877 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,876 reviews
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    BUY THESE!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s amazing pair of headphones and amazing battery life, worth the buy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, WilliamJ!
      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good cheeper Sony headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and fairly inexpensive. Noise canceling works quite well. The app you download for these headphones allow more play with how you want your music to sound like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kaden, We appreciate your feedback and we are happy that you like the noise canceling feature and Sony Headphones Connect app of your new Sony headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. Great noise cancelling. Best Buy has great customer service also.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaurielB, We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    A College Must Have

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My child in college loves these Sony headphones. When they are worn no oitside noise can be heard. Great for online classes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonG,
      Awesome! Glad to hear that your college child loves the WHCH720N headphones. This is definitely great for online classes.Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wear them while on my riding mower. Most noise from mower cancelled which is very tolerable. Music sound great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaneF, We are glad that you now have a pair of great noise canceling headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Cons mentioned:
    Portability

    Rated 4 out of 5 stars

    my first head phone set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great, I wish I was able to fold to have less space in my bag

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Its alright

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hurts after a couple hours of use cushioning on top not the best. ANC is below tier non existent. Sound is ok after you find the right EQ settings. Built is alright fo its price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your experience with the WH-CH720N, Konin. We appreciate your honest feedback regarding comfort, noise cancellation, audio quality, and build. We're sorry to hear that the cushioning did not meet your expectations and that the noise cancellation was not as effective as you'd hoped. Your input about sound quality and finding the right EQ settings is also noted. We constantly strive to improve our products and your feedback helps us identify areas for enhancement.

      If you would like assistance with fit adjustments, EQ settings, or if you're experiencing persistent discomfort, please reach out to our support team.
      We value your feedback and are committed to ensuring a positive experience with Sony products.

      Thanks for choosing us!

      Gus,
      Sony North America Customer Support Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Very good headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a month, and they have replaced my AirPods for desk use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ParkerG, fantastic! We're extremely pleased it suits your needs and expectations. Thank you so much for sharing your excellent experience with your WHCH720N and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, well worth the investment! Perfect for those looking for noise canceling headphones for an Autistic kid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      This is amazing, GeraldW! We're delighted to hear that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Solid buy for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed, very good quality for the price. Only minor issue so far is that they don't come with any bag or case for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John, Thanks for the 5-star rating! We're glad you like your new headphones. We appreciate your feedback regarding additional accessory. Rest assured this will be looked into. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphones for 130$

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones I have bought and cheap, the noise cancellation is good for what it costs, I definitely love it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, DIEGO!

      We are very happy to know that you love your WH-CH720N, and that you are satisfied with its amazing noise canceling feature & reasonable price. These headphones use our DSEE (Digital Sound Enhancement Engine) to add detail and richness to your music. They also use One Push-Artificial Intelligence Noise Canceling which adjusts to your environment, so you can eliminate noise as you travel. If you haven’t already, download the Sony | Headphones Connect App which gives you the ability to adjust audio levels and sound field modes. The WH-CH700Ns use a powerful Li-ion battery which provides up to 35 hours of playback on a single charge, or 60 minutes of playback from a 10-minute charge using the Quick Charge feature. The WH-CH700N headphones are designed to provide a distraction free listening experience on the go.

      Thank you very much for the perfect star review and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is clear with outstanding bass and noise cancellation is the best

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnatanT, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It surpassed my expectations and the sound quality is perfect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PanajotN, nice! We're glad you like the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, great sound. my son is really enjoying his new headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DayanaG,

      That's great! We're happy that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son got these ear phones and he loves them. Not only are they comfortable but they meet all his needs. He is very happy with them and really recommends them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarcoC,

      That's fantastic! We are extremely pleased to know that your son is very happy with the comfortable fit design and exceptional performance of his WH-CH720N. We truly appreciate your recommendation! Turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

      Thank you very much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Headphone review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones work and sound great. The only issue that I have is they slip a little when I’m working out they don’t fit properly over my head and ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Eheadphones,
      Thank you for your purchase and for leaving your feedback. We're glad that you are pleased with the sound quality of our WHCH720N. You may try adjusting the headband of the of the unit to fit perfectly into your head. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality and value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones! Excellent sound quality and reasonable price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bobbi, Thank you for sharing such an excellent shopping experience. We're truly delighted to hear your purchase went well and we've matched your expectations with your Sony WH-CH720N Headphones. Your satisfaction with the high-quality sound and reasonable price of your headphones are greatly appreciated. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Phenomenal Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are phenomenal. I love them and use them all day. They have very good bluetooth range and the sound quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi rippusoff, Awesome! We are so glad to hear that you are happy with your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works Well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price of this product, I feel that you get a great deal! Noise cancelling is great! And they are quite cute.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KamkeG, You've made a great choice! We're delighted to hear you like the cute design and amazing noise cancellation of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Connection was flawless and noise cancellation works great. Sound is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lynos,
      Fabulous! It's lovely to hear that you are having a great time with the amazing sound quality, flawless connection, and noise canceling features of your WHCH720N headphones.Thanks for choosing Sony! - Kris Sony_US