Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12165586
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product. Highly recommended for for blue tooth headphone seekers.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SomnathS,
Awesome! Glad to hear that you are enjoying the superb sound of your WHCH720N headphones. We always strive to deliver the best quality with our products. Thank you for your highly recommendation and for choosing Sony! - Kris
Awsome
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always liked Sony equipment, but these headphones are great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gnibgnab,
Thank you for the continued trust you have put in our brand! We're really happy you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for a good price! My daughter loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherR, we're glad your daughter loves our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl
Nice Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones so far, I wish it had a case, nice color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi anancy17, Great! We're glad that you are enjoying your new headphones. We'll take note of your feedback with regards to having a carrying case. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality for the price u pay, noise cancellation isnt great but its worth the price
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BilalR,
Thank you for your time writing this review. We're glad to hear you like the quality of your new headphones. However, we're sorry if we were not able to meet your full expectations with the noise canceling features of the WHCH720N. Please try some solutions below if the effect of noise canceling is not sufficient.
Make sure the noise canceling function is turned on.
Adjust the headset into a comfortable position.
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We appreciate your feedback and thank you for purchasing Sony! - Kris
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really good headphones for daily use, connected to iphone quickly .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AbhijitK, We are happy to hear that you are now have a really good pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Solid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price.i would definitely recommend someone to purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JHill, Thanks for your feedback and for recommending. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
Best buys best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony headphone is excellent. Use easy excellent look
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Anonymous, We're glad that you like the ease of using your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Ms
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay Product - Just started using ! Looks Really easy to use !
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BarbC, We are happy that you like your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound was fine and loud until it was just a little mechanical
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AsiaH, We appreciate your feedback and we are sorry if you are having a little mechanical sound issue with your headphones. The suggestions here may resolve this issue: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent
Retirey
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gteat sound attenuation, blue link initially difficult.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RonS, Thank you for the feedback on your experience with your WHCH720N. While we're glad you like the great sound quality of these headphones, we regret to hear you had an issue with the initial Bluetooth connection with your device. I would highly recommend following the troubleshooting steps on this help guide to assist you with your Bluetooth connectivity concern:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
Should you need any assistance in the future, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Hope this helps!
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Best budget headphones
|Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best budget headphones from SONY. Very easy to wear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SJRom, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Good bass quality, will look to buy another one as a gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice DV17! We are glad to hear that you are enjoying the sound quality and battery life of your new WHCH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig
Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far I am very pleased with the quality and proformance of these headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheKid, We are thrilled to hear that you are very pleased with your Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! Vincent
headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall really good headphones but if volume is up past half, it leaks noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mmgg, Excellent choice! We are glad to hear that you are happy with your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Quality buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quality buy, Compared with other Sony headsets, it is good price with a quality item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sheila, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ok , could use an upgrade on fitting the unit tight to the head
No, I would not recommend this to a friendGreat product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and works as advertised. A bit tricky in pairing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PerkinsM, Thank you for your honest review! We are so glad to hear that you are happy with your new WFC700N! We apologize if you've had trouble pairing with your other devices but we're glad you've managed. Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Fantastic "Budget" Over-Ear NC Headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love testing and reviewing headphones. I have previously owned and reviewed 5 different over-the-ear noise cancelling headphones including B&O BEOPLAY, Sennheiser HD1, Sony WH-1000XM4, Sony 1000-XM2...plus Sony in-ear WF-1000XM3, Sony SP600N and non-noise canceling Sony XB-950B1, Sony WH-L600, and Sony WH-XB700. Some of these headphones retailed for upwards of $500. Until now, however, it was hard to get my hands on a pair of "budget conscious" over-ear noise canceling headphones I was willing to recommend. As a broadcast audio technician, I set a high standard for sound when using headphones and listen to sound and music a bit differently than the average user. Consequently, I am very picky when I review any brand/model of headphones or speakers. Clarity, loudness, bass, battery life, etc. are all important but I tend to listen for what is NOT heard in cheaper headphones. The Sony WH-CH720N, first and foremost, has better than average noise canceling and average to above average sound quality out of the box. The headphones are significantly lighter than my more expensive Sony WH-1000XM4 but also lack some of the features of the WH-1000XM4 such as "touch pad" controls, instead utilizing the less expensive and more common "button" controls for volume, skipping, etc. on the right ear cup. These headphones feel a bit more plastic than the more expensive models, but that is a fair trade-off if it brings the price down by more than half. NOISE CANCELING Working at home, listening to music with Noise Canceling turned on, I cannot hear conversations in the other room, nor the television, nor my tapping on the keyboard. Turn the NC OFF and my music becomes "background noise" to everything happening around me. COMFORT AND BUILD These headphones weigh about 2.5oz less than the Sony WH-1000XM4 (more expensive) headphones which makes them lightweight and comfortable. The cups completely surround my ears. Although mostly plastic, the headband is reinforced (likely aluminum) while the cups and pivot points are plastic. BATTERY AND COMPONENTS These headphones are rated at 35 hours of wireless listening with a 10-minute quick charge that will get you an hour of wireless play. You will need to provide the charger as the headphones do NOT come with a charger. Nor is there a bag or case for storing the headphones, something higher-end, more expensive models have included in the past. There is a USB-A to USB-C cable plus an AUX cable should you choose to use the headphones via an AUX port. APP The Sony app will allow you to EQ the headphones and tweak environment/NC settings. SOUND AND MUSIC QUALITY Out of the box the EQ is flat and the sound reflects it. Using the Sony app you can quickly select a pre-configured EQ or tweak your own EQ. I listen to ALT, ALT ROCK, ROCK, CLASSIC ROCK, METAL and HIP HOP primarily. I usually test with Pearl Jam, Twenty-One Pilots, Jimi and 50 Cent with my EQ in a "V" or "U" pattern heavier on bass and treble, and clear bass (activated in the app) set at 4. All 4 genres sound great with deep, punching bass in the alt-rock/hip-hop and tight vocals/guitars with my grunge and classic rock selections. My $400 headphones are just a bit more robust and crisp with vocals but at half the cost, the sound quality of these headphones, once tweaked, is a 9 out of 10. When used for calls, clarity of voice and audio is above average. I highly recommend the Sony - WHCH720N Wireless Noise Canceling Headphones. The only concern I would have is the "plastic" factor for anyone who is rough on headphones--constantly taking them off/on, putting them in a purse or backpack, etc.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BenisJ, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful buttons are difficult to find can’t charge while using
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelN,
Thank you for sharing your feedback on the Sony WH-CH720N headphones. We apologize for any inconvenience you've experienced with the button placement and the charging process.
Regarding the button placement, we understand that finding the right buttons can be challenging. The WH-CH720N is designed with a sleek and minimalistic profile, which may make the buttons less prominent. We appreciate your input and will consider it for future product designs.
As for charging, it's important to note that when the headset is connected to an AC outlet or computer, certain functions are disabled to ensure safe charging. Specifically, operations such as turning on the headset, registering or connecting to Bluetooth devices and music playback cannot be performed during this time. This design is intended to protect the internal components and maintain battery health.
To explore this topic further, kindly use the link provided below.
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776814.html
Thanks for considering Sony. We hope this explanation clarifies the charging behavior of your headset.
Warm regards,
Estefany