Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12165586
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Couldn’t connect to tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it buy something else. It couldn’t connect to my smart tv. And the sound was not that good spend more get something better
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, Kenny. We are sorry to hear that you are not happy with your WH-CH720N headphones and that you had trouble connecting them to your smart TV. This is certainly not the experience we want you to have, and we want to help you resolve this.
The WH-CH720N headphones are designed to connect via Bluetooth, but not all TVs are compatible with Bluetooth audio output. We recommend checking your TV's user manual or specifications to see if it supports connecting Bluetooth headphones. If it does, there may be a specific pairing procedure required.
We also want to ensure you're getting the best possible sound quality. Our headphones are designed to deliver a rich audio experience, but it's possible the audio settings on your TV or source device may need to be adjusted.
For further assistance with connectivity or to troubleshoot the sound, please don't hesitate to reach out to our customer support team. We're here to help you get the most out of your headphones.
Thank you for choosing Sony.
Best regards,
Gus, Sony Social Media Team.
Is not Noise canceling
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just wasted $160 on headphones that aren’t even noise canceling. And the words are in the product name. I have settings set to noise canceling on the app, I double checked everything on the settings. Yet I’m sitting in a cafe and can hear everyone talking around me. And of course I missed the window to return the headphones. I hadnt tested out the noise canceling in a setting where it wasn’t already silent. So once I was in a slightly noisier place, of course they don’t work and of course it’s too late for a refund. Don’t waste your money on these. Subpar audio.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi HolliW, We’re sorry to hear you did not have a great experience with your Sony WHCH720N. This is definitely not the news that we would like to hear. Please allow us to help you and turn this into a better experience. Please follow the troubleshooting steps on this link if the effect of noise canceling is not sufficient. https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Battery life, Sound quality, Weight
Premium Noise Canceling at Less Than Premium Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony has long made, in my opinion, the best noise canceling headphones with their top of the line XM3 line. I have the XM3’s and they are hands down my favorite over the ear headphones. Which brings me to the new Sony 720N’s. The most important factor about these headphones is that the top-notch noise canceling that Sony is known for, has trickled down to their middle range tier. Are the 720N/s as good as noise canceling as the more expensive XM3’s? No but the noise canceling performance is pretty close. If you want premium noise canceling performance, at a less than premium price, then these headphones are very worth considering. In the box are the headphones, a USB-C charging cable, and an audio cable. A carrying case is not included. I immediately noticed how light these headphones are when I first handled the box. Once out of the box how light they are is even more noticeable. The black finish looks and feels good. I could barely tell that I had them on. It would not be accurate to describe the finish as cheap, but it lacks the premium finish of more expensive headphones and is what I would expect at this price point. As far as sound quality goes, these headphones rock! They deliver hard-hitting, full range sound. Everything you would expect out of Sony headphones. The Sony App can be used to further configure the sound and offers an equalizer. The available codes are SBC, and AAC. No APT codecs are included. Sony does include a feature called Digital Sound Enhancement Engine (DSEE), which enhances compressed sound. Battery life has improved greatly in the past few years, and these headphones are no exception. The battery power is an amazing 30+ hours. These headphones are Bluetooth multipoint capable. These Sony headphones are perfect for someone who needs noise canceling capability, but are on a budget. They are also a great choice for a second pair of headphones that can be left at a secondary location such as work, or for any other place you don’t want to take your expensive headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kotor, We're glad that you are enjoying the features, sound quality, noise canceling, and battery life. With noise-cancelling technology, a lightweight design and a long-lasting battery life you can enjoy your music for longer and without background interruptions. With Dual Noise Sensor technology and an Integrated Processor V1 take Noise Cancelling to the next level. Now you can shut the world around you out and immerse yourself in the music. Thanks for choosing Sony! Erin
- Cons mentioned:Portability
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.To use this product an app must de downloading. It’s Bluetooth but to cannot talk on them. The do not fold and there is no carrying case.
No, I would not recommend this to a friend - Pros mentioned:Battery life, Comfort, Sound quality
Excellent Performance at Affordable Price
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sony is one of my favorite brands; and I’ve never gotten a dud, be it TV, BD player, speakers, etc. The WH-C720N headphones uphold my confidence in Sony. When removing them from the box, you’ll quickly discover how lightweight they are. That and the ergonomic over the ear design make for excellent head/ear comfort. I wear hearing aids, so in-the-ear buds aren’t an option. Charge the battery, and you are all set. My music source for these phones is one of my Echo Shows, and the Bluetooth pairing was done in seconds. Choosing a mix of music types, I put the phones to the test. From first to last, the sound was great. Channel separation and balance, as well as clarity are superb. I was hearing musical voices that I had not heard previously, even with hearing aids. In addition to the excellent sound, there are more great features. Noise cancelling isn’t 100%, but I’ve never had phones that were. That said, cancelling is at an acceptable level. A full charge provides a lot of listening time. The longest consecutive time I’ve used the phones was about 45 minutes, and there was still power to spare when I shut it down. The Bluetooth connection works so well that I can roam all over my two-story house, out on the deck, and in my yard. If connected with a mobile phone, making/receiving hands-free phone calls is no problem. Sony scores with another winner. When the weather is nice, I look forward to a lot of deck time with these headphones playing my music. They really fill the bill, and at an affordable price. Get yourself a pair and enjoy your music indoors or outdoors.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cipher469, We really appreciate you being a loyal Sony customer and helping to share the word about us. We're glad you like lightweight, comfortable, and ergonomic design, great sound quality, amazing noise cancellation, excellent battery life, reliable and stable Bluetooth and hands-free connectivity, and overall features of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
- Pros mentioned:Battery life, Comfort, Sound qualityCons mentioned:Portability
Low cost, big sound, and lots of customizability
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The WHCH720N Wireless Noise Canceling Headphones are Sony's low-cost ANC Bluetooth headphones, but they deliver sound and customization that punches well above their price range. I've tried these headphones on all kinds of music as well as phone calls, and found them to be a very decent set for my needs. When the EQ is dialed in, the bass response keeps things tight and well-rounded, and the trebles get plenty of separation and space to live in. The headphones are lightweight with a battery that holds enough juice for many hours of listening. The ear pads are very soft, and stay comfortable during long listening sessions. as a person who wears glasses, I value that comfort a lot. The ANC isn't as complete as you'll get with a higher-end set of headphones, but it's totally reasonable, and with music playing—even at not-too-loud volumes—the sounds of the world around you disappear. The WHCH720N's also pair with Sony's "Headphones connect" mobile app, which offers tons of additional functionality. Of course there's custom EQ and firmware updates, but you can also use the app to configure spatial audio and other enhancements that intelligently learn your listening behaviors and tune the sound to you. My few gripes with the WHCH720N are these: they're lightweight to a fault, and feel just a bit fragile. There's also no way to fold the headset up into a smaller form. The cans swivel and the headband adjusts, but they don't offer the portability that some people may demand. Adding to the problem of portability, they don't come with a carrying bag, so if you want to take these on the go, consider getting a case or be ready to wear them around your neck when you're not listening.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi benzy, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Battery life, Comfort, Sound quality
Great set of headphones
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd pair of premium Sony headphones. I have to say, this model did not disappoint! I've been wearing these in a variety of different environments both indoor and outdoor generally with a lot of background noise to really push the limits of the noise cancelling and it is superb. You can really enjoy whatever music or podcast you listen to without being distracted. In the box comes a USB-A to USB-C charging cable and a 3.5mm audio cable to connect to any of those devices still lingering around with a headphone jack. Nice touch if you'd like to bluetooth to your phone and hard wire to a PC. I often listen to music from my PC while I work, so it came in handy. Wearing the headset is very comfortable and lightweight. Great for taking the dog for a walk while jamming to some tunes. The companion app is great for setting up equalizer levels and customizing the sound to your liking if you're an audiophile. Buttons are conveniently placed and easy to use effortlessly once you get used to them, though I've never had an issue with that on any headset I've ever used, so this is par for the course. Battery life is extraordinary and charge time is pretty fast. Also, simple connection process tested on both a Google Pixel 6 and iPhone 14. Overall, this is an excellent set of headphones in what I would say a mid-range price point. Definitely recommend if you're not wanting to head up to the high end but the low end isn't cutting it for you. You'll get your money's worth here.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hom3townH3ro, Awesome! We're thrilled to hear that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Pretty good for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Decently comfortable but the materials feel cheap. My favorite part was the color. Lots of options and capabilities in the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrafPaper, Thank you for your honest review. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Did not pair well with my iPhone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s OK I’m sure there’s better out there. Makes around the ear sweaty after a while does not pair well with my iPhone 14 could not control the volume or advance music had to return.
No, I would not recommend this to a friendWhere’s the button?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected but it’s impossible to find and press the on/off button, which is flat, small and the same black color as the rest of the device.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Inzy, thanks for choosing and purchasing our product. We're glad you are enjoying you new headphones. We understand your feedback regarding the buttons on your Sony unit. Please follow this link to locate the buttons on the headset:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776825.html
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Noise canceling isn’t great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best to spend a little bit more for headphones with really good noise cancellation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .HI Mileabv,
You're absolutely right! While the Sony WH-CH720N offers good noise cancellation for its price point, if you're looking to step up significantly in that area, our premium WH-1000XM5 (or the even newer WH-1000XM6) headphones would be the next recommendation.
They feature our industry-leading noise-canceling technology, designed to block out a much wider range of distractions for a truly immersive listening experience.
Thanks for considering Sony.
-Eliab
good for those on a budget
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it’s okay, pretty good for the price you pay though
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LenaL, Thanks for sharing your feedback. Let us know if you need help with your headphones. Make sure to keep it updated to avoid any performance issues. Enjoy and thanks for choosing Sony. -Craig
snapped with regular use
|Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never had any issues with my Sony XM3’s or XM4’s, but the rotating piece broke on these headphones after only 8 months. After going though reviews I found out I’m not the only one. This it’s not covered under the 1yr Sony warranty after contacting support, even though it seems to be a known issue. I would look elsewhere or buy the Geek Squad warranty (although there’s not much they could do in repairs here since it’s snapped).
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi emma,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We are really sorry to hear about the issue with your WH-CH720N. This is definitely not the news we'd like to hear from you. Unfortunately, physical damage is not covered under warranty. You can contact your local service center or visit our Product Repair website for assistance:
https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair
If you require additional assistance, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following:
Sony case number:
Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:
We value you, and thank you for choosing Sony.
Sincerely,
Romeo
Sony Social Support
BUDGET WH-1000MX4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good ANC. UNFORTUNATELY Bluetooth disconnects always. Even with a factory reset, I've had nothing but bad connectivity every time I play music or videos.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi COMINATCHA9, Thanks for your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. We also thank you performing a factory reset to troubleshoot the problem. In addition, please ensure the software is updated to version 1.0.8. Please launch the Headphones Connect app to check the firmware version.
For additional steps to follow, please check the Help Guide: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776917.html
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
sound quality good but mic keeps dropping.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.going on a year now. sound quality is good but in the last couple months the mic keeps disconnecting. people can hear me and suddenly they can't.
No, I would not recommend this to a friendnot worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this felt very cheap, flimsy, and i did not like the ear cushions, the speakers were barely protected with a light fabric and trying to connect to them was a nightmare. i had to download an app and after 20 minutes of trying i gave up and returned them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi User923049,
Thank you for taking the time to provide your feedback on the WH-CH720N headphones. We are very sorry to hear that this particular model didn't achieve the quality you were looking for.
We take all feedback seriously, and we appreciate your detailed comments regarding the build quality, including the feel of the materials and the earcup design. We understand that personal comfort is crucial for over-ear headphones. We also regret that the Bluetooth connection process and app setup were frustrating and time-consuming. We are constantly working to ensure our wireless connectivity is as quick and easy as possible.
We value your comments and hope you'll find a different model that better fits your specific needs for comfort and seamless operation in the future.
Thanks for considering Sony products.
Regards,
Dominick
Bad sound quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No good sound not worth to spend money on this product
No, I would not recommend this to a friendStick to the pros
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price I expected much more. Premium price for average headset. Stick the the brand hat start it all Bose
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dogface, Thanks for sharing your experience with the Sony 720N Wireless headphones. We're sorry to hear if your are not fully impressed with it. We'd like to know if you are having issues with it so we can assist.
You may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
Avrage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are cool with a alright hearing to it tho if you have a small head they Will fall off but that is more of a me problem #smallhead
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LourdesC,
Thank you for your time writing this review. While we are glad you like the WHCH720N, we're sorry if the headphones does not fit perfectly on your head. We've taken note of your feedback as we always aim to provide the best experience possible for our customers. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris
Sony headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are okay I feel that they're overpriced for the sound but when you need a good set of headphones for DJing they will do as a backup
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertP, Thank you for your honest review! We are glad to hear that you are enjoying your new WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl