Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12165586
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Love my headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality headphones. I use them at gym to zone out .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ok149, We're pleased to hear that you like the overall features of the WH-CH720N and that it is helping you stay fit in the gym. Good to know that your investment is worth it. Thank you for choosing Sony! -Jess
A Good Set of Soundproofed Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got them for my sibling and they was so happy to have gotten them. They work amazingly well and so far my sibling is absolutely happy to have them! I was told the soundproofing helps him well ,as he has very sensitive hearing, and enjoys it greatly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CoolSoundproofingBro,
You made the right choice! We're glad that your sibling is enjoying the design of the headphones. Thank you for choosing Sony!
-Ralph
Overall good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are good overall. I find the noise canceling could be betterand it auto adjusts to ambient sound when walking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BelkisC. Thank you so much for taking the time to share your thoughts regarding our product!. We're truly happy to hear you enjoy the performance of your headphones overall. If you think that the effect of noise canceling is not sufficient. Go to the next link to do some adjustments:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html?search=noise%20. Hope this helps. Thanks for choosing Sony!. -Milton
DECENT ENTRY LEVEL HEADPHONES
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have these for less than 24hrs, but my initial reaction with about 6 hrs of use is that they are a little better than expected. If you have big ears like me though, they begin to hurt a little after a few hours. I'm happy with the purchase so far though, and feel that they have really good value at this price point.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WilliamT, We are glad to hear that you are happy with your Sony wireless noise canceling headphones. Please make sure to extend the slider of your headphones according to the size of your head for a more comfortable listening experience: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent
Average sound quality, frustrating app
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I use headphones daily for online meetings, VOIP calls, and listening to music on my computer. These headphones didn’t sound great when I paired them with my computer, so I went to set up the app in hopes of tweaking the settings. That is when the frustration started. I already had the app on my phone for my other Sony headphones, so I opened it and selected the option to add another device. I followed the simple instructions, but the app didn’t find the headphones. I turned them off and back on – no change. I unpaired them from my phone and tried again but the result was unchanged. I even deleted the app and reloaded it, but it was like the headphones didn’t exist. I’m fairly competent with technology, I have a house full of smart gadgets that I install and use with no problem, so I’m fairly certain I’m not at fault here. If I am at fault, then I feel for anyone who struggles to get their smart devices back online after a power outage because this is far less intuitive than that. The sound is just not great by default, and I can’t adjust that without the app, so these are likely to sit in a drawer as my backup headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Greg, We regret that the sound quality and use of app did not meet your expectation. Sony values the opinions of customers and is always striving to provide the best experience possible. With that said, we'd love to help you troubleshoot your problem.
May we contact you to help and get more information? If, please please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Not too good for phone calls. Great for music and studying.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user383212, We're glad that you find these comfortable. We'll take note of your feedback when using the headphones for calls. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just bought for upcoming internationsl travel. Replaces much older Sony pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EugeneF, it brings us great satisfaction to hear you're enjoying your new WH-CH720N headphones!
We're confident the Digital Noise Cancelling and lightweight design will make your upcoming international travel much more enjoyable.
Thanks for choosing Sony!
Best regards,
Estefany
basically good. would recommend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.really good but the sound quality for phone calls is rough
I would recommend this to a friendBrand response from SonyListens
Posted .HI user570140,
Thanks for the feedback! We're glad to hear you're enjoying the headphones overall, but we're sorry to hear about the trouble you're having with call quality. We want to help you resolve this. Please ensure your headphones have the latest firmware by checking the Sony Headphones Connect app, and if the issue persists, feel free to reach out to our product support team at your convenience at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further troubleshooting.
Thanks for choosing Sony. -Eliab
Great sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great!! My daughter loves them!! Definitely recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NatalieS,
We're delighted to hear the quality of the WHCH720N has impressed your daughter! We hope she'll continue to enjoy her music to the fullest. Thank you for choosing Sony! -Aldair
- Pros mentioned:Sound quality
2 out of 2 Pairs Stop Working
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What a great waste of money! If you have too much money and want a great way to burn it without setting it on fire, these are the headphones for you! I read so many reviews before I purchased these. A lot of them say they were reviewed after a week of ownership, etc. I bought a pair of these, thinking I had done research just by reading the reviews on the Best Buy website. I was wrong. They broke within less than a month the with the first pair I had. My boyfriend and I went to Best Buy to get a refund a couple of weeks later. It was past the warranty date, but the Best Buy customer service representative gladly let us exchange them for a new pair because we bought the extended warranty. Our extended warranty, however, did not transfer over to the new pair. I didn't buy the extended warranty the second time around because I thought maybe I had just gotten a bad pair the first time. If they broke again, why would I want another pair of these headphones, they'd be pieces of crap. Well, here I am sitting writing this review. My second pair just stopped working. When I say these don't work, I mean that yes, they're noise cancelling. Yes, the Bluetooth connects. Yes, when you tap the power button it will tell you the battery charge level. However, despite all of this, if you try to play music or watch a video with these connected via bluetooth you won't be able to hear it. Isn't that the original reason people buy headphones? Isn't that the original goal the Sony engineers should have had in mind when making these? Not to mention the short charging wire the length of my pinkie they come with right out of the box. It's okay though, because in my experience you can't listen to anything while they're charging anyway. They just don't work These are a great disappoint and a greater waste of my time, money, and energy. Yes, they will connect to multiple devices seamlessly. Yes, they're budget-ish headphones. Yes, they're noise cancelling. But they don't play sound. What's the point? I could just buy ear plugs instead. I expected better from a household name brand to be honest. I will not be purchasing Sony headphones again
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Amber,
We regret to hear that there is no sound when using the headphones. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app). Make sure to follow the troubleshooting steps on this link to help resolve the issue:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776824.html
Here are the steps to reset and initialize the headset:
Resetting the headset
-Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor.
-Press the (power) button and the NC/AMB (noise canceling/Ambient Sound Mode) button simultaneously. The headset will be reset.
The pairing information and other settings are retained. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset. Remove the USB Type-C cable.
-Press and hold the (power) button and (play/call) button for about 10 seconds or more. When the initializing is complete, the indicator (blue) flashes 4 times
This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.
Hope this helps. If still not resolved or you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Great Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones if you're looking for something not too cheap or expensive. the app is quite the navigation so I didn't bother in going through it but you can change the bass in the app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cruzezes, Thanks for sharing your feedback. We're glad that you are happy with your headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
I got mines go get yours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These are a must buy pair of headphones !!! I love them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Microwave,
Thank you so much for your enthusiastic feedback on the Sony WHCH720N headphones! We're thrilled to hear that you are loving them and consider them a must-buy. At Sony, we strive to create products that exceed our customers' expectations, and knowing that you are enjoying your headphones means the world to us. Thank you for choosing Sony!
Best regards,
-Fred
- Cons mentioned:Portability
Good but noise cancellation is eh + they dont bend
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.honestly they’re really good but for the price, i expected a little bit better noise canceling. they also don’t bend so putting them in my gym bag is slightly scary haha
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user623544,
Thank you for the review and we do apologize for the inconvenience. Your feedback is greatly appreciated. We recommend using the Sony Headphones Connect app so you can adjust the noise canceling and other sound settings of the headphones.
Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!
-David
Good Value but I can't use them
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I found I can't use headphones of any kind because they plug my ears even at a very low volume. Otherwise they worked great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Thanks for reaching out. While we're glad that your headphones work, we're sad to hear that you are having trouble wearing headphones. The WHCH720N headphones are headband type of headphones that has ear cup that cover your ears unlike the earbuds that you insert into your ears. Let us know if you need assistance with anything so we can assist. You can reach out to our support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks and regards, -Craig
Get one
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones I’ve ever used. I like that you can use it wireless and with the cords.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineT, We are thrilled to hear that your Sony WHCH720N headphones are the best wireless headphones you have ever used. Thank you for your purchase. Enjoy! Vincent
Sony Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really loved the quality and size of the headphones! Would definitely purchase again :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielaH, We are glad that you really loved the quality and size of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
best headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product. always its a pleasure buying with best buy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosL, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Christmas gift for my daughter but she knows someone who has them and loves them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mamba4life, We are glad that you chose these headphones for your daughter. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for trusting Sony! Vincent
Gift for person with sensory processing disorder
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Gift for person with sensory processing disorder, would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi user421437,
That's awesome! We appreciate the 5-star rating and recommendation. Thank you for choosing Sony!
-David
Sony BT headphone
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The overall headphone quality and price paid makes it worth referring others as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ParagS,
Thanks for purchasing our WHCH720N and for recommending it! We are truly delighted to hear your satisfaction with our headphone for its awesome quality. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco