Customer Ratings & Reviews

Hello BLKBRD,
What a nice Christmas present! Surely, your husband will love the audio quality and performance of our WHCH720N. Thank you for your purchase and for choosing Sony! - Marco

Hello TylerDurden, Thanks for your feedback. We are happy to hear that you like your very good Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi Kxshin, we're glad your sister is happy with her new headphones! Thanks for choosing Sony. ~Earl

Hi NorbertO, Thanks for your feedback. We are glad that you now have amazing wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent

Hi user494669, We're glad that the headphones work well. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi user821016, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hello user903505,
Nice! Thank you for your purchase. We're sorry that the noise canceling is not enough on your new Sony WHCH720N Wireless Noise Canceling Headphones. Please allow us to assist you so you can get the most out of your headphone. Please check these following steps to address the issue.


-Make sure the noise canceling function is turned on.
-Adjust the headset into a comfortable position.
-The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
-When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer's actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions.
To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
-With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.


Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it.

Hope this helps and thank you for choosing Sony!


Regards,
Marco

Hi LucianoG,
Thank you for your time writing this review. We're glad you like your new headphones. However, we're sorry to hear your discomforts while wearing the unit. Adjusting the slider and orientation of the left and right units so that the earpads fit snugly all around your ears may help reduce discomforts. You may refer to this Help Guide link on how to properly wear the headphones: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

That's wonderful, user427235! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Craig

Hi user505534, Thanks for the feedback. We're sorry to hear that your husband is not impressed with the sound quality of the headphones. This is definitely not the news we wanted to hear however, we hope that you'd still consider our products in your future purchase. Thanks and regards, -Craig

Hi user716616,

We regret to hear that you are not satisfied with the headphones. Your feedback is extremely important to us and is very much appreciated. For optimum performance, make sure to install the latest software version of the headphones (via the Sony Headphones Connect app).

Sound quality may vary depending on the source content. You do have the option to use the Sony app's equalizer function to tailor-fit the sound quality to your needs. For more information, please refer to this link:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776844.html

For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. You may find this link helpful:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Sincerely,
-Ralph

Hi CreightonB, We are sorry to hear that the replacement pair has the same problem. This is definitely not the experience we'd like you to have. May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Case Number:
Additional Information regarding your experience with the 720N

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin

Hi JamesP, We are sorry to hear that these headphones won't pair with your TV. The WH-CH720N can be paired to TVs that support the Advanced Audio Distribution Profile (A2DP). To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “pairing”. Pair the headset and the device manually.
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776866.html


If this does not help, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi user261124 , we're sorry to hear that the right ear has crackling and popping sound. This is not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn your experience around.

If you experience crackling, buzzing, popping, or vibration noises on your Bluetooth® headphones, follow these troubleshooting steps and check if it resolves the issue.

Note: The troubleshooting steps may vary depending on the model. If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product.
Reset the headphones.
Initialize the headphones.
Pair the headphones with your device.
If you still experience noise issues from your headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email us at socialsupport@am.sony.com with the following details:


Name:
Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Erin

Hi MaryC, We apologize for the inconvenience. Kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776823.html There are steps you can perform to improve the sound level of the headphones.

If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
-Craig

Hi user424789, We are sorry to hear that the headphones won't turn on. This is definitely not the experience we'd like you to have. We'd love to help you troubleshoot your problem and turn this into a better experience.

For power related concerns, please try the following:

Make sure the battery is fully charged.
The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
Ref: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776912.html


May we also contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com.
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
BBY Username:
Telephone Number:
Additional Information regarding your experience with the WHCH720N

We are sorry for the inconvenience and hope to speak to you to resolve this matter.

Sincerely,
Erin