Customer Ratings & Reviews

Hello BaileyMalbrough,

Thanks for this wonderful review!

We're so glad to hear your WH-CH720N headphones—even as a "last minute cheap purchase"—have exceeded your expectations, especially for gym use!

It's fantastic that you're experiencing the super comfort and great sound quality, along with effective noise cancellation. We designed these headphones to be lightweight and comfortable for extended wear, and it's particularly rewarding to know they're performing so well for your workouts, allowing you to truly immerse yourself in your music.

Thanks for choosing Sony!

Sincerely,
Jenn.

Thank you for the fantastic review, Bmac!

We’re thrilled to hear that the WH-CH720N made your flight so much better! It’s great to know the noise canceling and sound quality hit the mark for both movies and music during your travels.

Thank you for choosing Sony!

Best regards,

Gus, Sony Social Media Team

Hi Emily,

We are excited to hear about your experience with the Sony WH-CH720N headphones! We are thrilled that you found both the sound quality and the comfort level to be great. Thank you so much for sharing your feedback and for choosing Sony!

Regards,
Dominick

Hi JonathanSF,

We are thrilled that your WH-CH720N headphones are performing well for your work meetings! By using our Integrated Processor V1 and dual microphones, we designed these to provide the clear audio and reliable microphone quality needed for professional calls.

Thanks for choosing Sony.

Best regards,

Eliab

Hi Imani,

We are really happy to hear that your headphones were a reliable companion during your recent travels! It is great to know that the Dual Noise Sensor technology and Integrated Processor V1 effectively shut the world out during your flight, and we are glad the Sony | Sound Connect app has allowed you to customize your ambient sound levels to your liking.

Thank you for making Sony part of your listening experience.

Regards,
Dominick

Thank you for sharing such a wonderful review, WalterinNOLA!

We are so happy to hear that your husband is loving his gift! It’s great to know the WH-CH720N headphones have become a part of his daily routine. While we're thrilled that the Noise Canceling is working so well for his walks, we are even more excited for him to experience them on his next flight—they really do make travel much more relaxing.

Thank you for choosing Sony for such a special gift!

Best regards,

Gus, Sony Social Media Team

Hi Vanessa,
Perfect! We are very glad that you are enjoying the superb sound, noise canceling features, comfortable fit, and long battery life of your new Sony headphones. The WH-CH720N allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thanks for choosing Sony! - Kris

Hello LindaB,
Wow! Thank you very much for sharing your wonderful review of our Sony WHCH720N. We are truly happy that you are pleased with the overall quality and performance of your WHCH720N headphone. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! Marco

Hi YokoM,

We are honored to hear that you find the WH-CH720N headphones work great! We are thrilled that you are enjoying the smooth sound, the effective noise cancellation, and the long-lasting battery life. We designed this model to deliver premium features and reliability, and we appreciate you recognizing its strong performance!

Thank you for trusting Sony!

Regards,
Dominick

Hi IanG,

We are pleased to learn you gave the Sony WH-CH720N headphones a five-star rating!

It's wonderful to hear that you are enjoying the great quality of sound, lightweight design, and good connectivity. We strive to make our headphones highly functional and comfortable, and your positive comments confirm this.

Thank you for choosing Sony!

Regards,
Dominick

Hi AliG!
We are thrilled to hear how much you love your WH-CH720N headphones and that they've become your go-to for those noisy car rides!

They're super popular for their easy to use noise cancelling, lightweight design and impressive sound that makes music and podcasts sound clear and rich. It's awesome knowing they've made your daily routine that much better!

Thank you for choosing Sony!
Best regards,
Estefany

Hi BParker,

We are honored to hear that you find the WHCH720N comparable to some of the most established names in the industry. Our goal was to pack high-end technology—like our Integrated Processor V1—into a lightweight design so that incredible noise cancellation and high-fidelity sound are accessible to everyone. Hearing that they hold their own in terms of both audio richness and silence is a testament to that effort.

Thank you for being a valued member of the Sony family.

Regards,
Dominick

Hi Tomas,
Excellent choice! We're happy to hear that you are enjoying the noise cancellation, Sony Headphone| Connect app, long battery life, and warranty of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris

Hello Baron,

Thank you for choosing Sony!

It brings us great joy to hear that the WHCH720N headphones deliver excellent sound and effective noise cancellation—so effective that getting your son's attention can be a bit of a challenge! It’s wonderful to know our technology is making such a strong impact, and we appreciate you sharing this playful experience with us.

Best regards,
-Fred

Hi IsaacF,

It is fantastic to know that you recommend the Sony WH-CH720N headphones and gave them a five-star rating!

We are thrilled to hear that you are enjoying the great audio quality and the very lightweight design. We aim to combine high performance with comfort, and your positive comments are highly appreciated.

Thank you for your review, and for choosing Sony!

Regards,
Dominick

Hi RachelC,

We are immensely pleased to hear that you loved your own pair so much that you shared the experience with your fiancé, and that he is enjoying them just as much!

The WH-CH720N is indeed an ideal travel companion, especially for long flights, thanks to our Integrated Processor V1. This technology provides high-performance noise cancellation that effectively filters out engine drone and cabin hum, allowing you to stay fully immersed in your movies or music. To ensure the entertainment doesn't stop mid-flight, these headphones feature an extra-long battery life of up to 35 hours with noise canceling on. Plus, their incredibly lightweight and ergonomic design means they stay comfortable even through the longest travel days and everyday use.

We really appreciate you choosing Sony!

Best regards,
Dominick

Hello Ekd2023,

Thank you for choosing Sony!

We're truly heartened to learn that your husband is enjoying the WH-CH720N headphones. It's wonderful to hear that the sound quality, extended battery life, and adaptive environment features are enhancing his experience. We're pleased that the headphones have surpassed his expectations.

Best regards,
-Fred