Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12165586
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Great Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am glad that I purchased this brand of headphones. The sound quality is great and the battery life is excellent. I purchased for both me and my son and he loves them too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TammaraS, we're glad you and your son like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality at a Fair Price. Very Happy with them!
I would recommend this to a friend - Pros mentioned:Sound quality
sony speaker wireless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good quality regarding the price . The bluetooth range is high.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SinaG!
Thank you so much for your feedback on the WH-CH720N. It is fantastic to know you appreciate the quality and the impressive Bluetooth range.
Just to highlight, the WH-CH720N also offers active noise cancellation, comfortable ear cushions for extended use, and up to 35 hours of battery life to keep you connected and immersed in your music all day long.
We appreciate you choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Impressed
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sound quality & comfortable. Noise canceling is wonderful for travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TraciS, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
HEADPHONE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A GREAT HEADPHONE ESPECIALLY THE SOUND QUALITY...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Curtand,
We are immensely pleased to hear that you are enjoying your WH-CH720N headphones, particularly the sound quality! We aim to provide an immersive audio performance with every pair, and it is fantastic to see that these are delivering a great experience for you.
Thank you for making Sony part of your listening experience.
Regards,
Dominick
- Pros mentioned:Battery life
Great Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product for the price. Battery life is great
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the awesome review, VVasavi!
We are so glad to hear that you are enjoying your WH-CH720N headphones! We designed this model to deliver premium features like noise canceling and exceptional battery life at an accessible price point, so it’s wonderful to know we hit the mark for you.
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Fit, Sound quality
Great buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them. Great sound. Noise cancelling is awesome. Fits well on my head.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, SandraB! We're glad it fits well on you. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Comfort, Sound quality
very satisfied with them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very comfortable and good sound quality highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laura, Awesome! We are glad to hear that you are enjoying your new Sony WH-CH720N! Your firsthand experience with their comfort and sound quality is helpful for others considering these headphones. Thanks for sharing your recommendation! -Carl
- Pros mentioned:Battery life, Sound quality
would only buy when they’re on sale! pretty good!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got them on sale for 88 dollars, the noise cancelling is okayish, they do start to feel uncomfortable after a while, the sound leaks very slightly but has really good quality, and i can go maybe three days without charging them even when i use them for hours a day, they also charge pretty quickly. overall i’d say they’re good if you’re on a budget, wouldn’t buy at full price!
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for sharing your experience, tarnishedzara! We're glad you are impressed with the noise canceling and battery performance of the headphones. You may check the app if your want to customize the sound settings base on your preference. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre perfect. I use mine mosty for gaming and things have never been more crisp. I can hear things much more clearly than my old gaming headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahS,
We're so glad to hear that your Sony headphones have elevated your gaming experience and brought a new level of clarity to every sound. Thank you for the fantastic 5-star review! Crisp audio makes all the difference in gaming, and it's wonderful to know you’re hearing details with much more precision than on your previous headset.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
- Pros mentioned:Sound quality
My son's jaw dropped when Noise Cancel turned on
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son wanted some a noise cancelling headset to use while traveling with the team to college sporting events by bus or airplane, and these fit the ticket at a great price compared. It's Sony and they know audio equipment inside and out, making this a far better choice than some of the other overpriced brands out there. Quality & Performance!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Screamscape,
Awesome! Thank you for the purchase and we're glad to hear that you like the noise canceling and quality of the headphones. Your positive feedback is greatly appreciated. Thank you for supporting Sony!
-David
Great sound for a great price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is really nice for the price, and they're very comfortable over the ears
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BDK22!
Thank you for your kind words about the WH-CH720N! We are really happy to hear you’re enjoying the great sound quality and comfort.
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
We are so happy to have you as part of the Sony family!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Daughter loves them
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is based on my daughter's opinion. She purchased the headphones. She seems to really like it. The battery life is excellent and so is the sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi acdisneyfan, We are glad to hear that your daughter lovers her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headphones work well. Comfortable fit and good sound and noise cancelling for the price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GTrey,
We are glad to hear you are enjoying the comfort and performance of your WH-CH720N headphones! It’s great to know that they are delivering the sound quality and noise cancellation you expected.
Thanks for choosing Sony.
Best regards,
Eliab
- Pros mentioned:Sound quality
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased in the last week. Headphones working well so far. Noise canceling working nicely. Accompanying app very good so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kwmsindy,
We're delighted to hear that your Sony headphones are working well and that you’re enjoying the noise canceling feature along with the app experience. Thank you so much for the outstanding 5-star rating—it means a lot! The WH-CH720N is designed to deliver immersive sound and seamless controls, and we're glad these features stand out for you.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
- Pros mentioned:Sound quality
Good headphones for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve tried the headphones at home and they are great. I can’t wait to try them on my international flight coming up soon. They should be able to drown the sound of the engines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiriamT, thanks so much for the 5-star review! It brings us great joy to hear you're enjoying the Sony - WHCH720N and found them to be a great value. It's exciting to know you'll be taking them on an international flight soon, that's a perfect opportunity to put the noise cancelling to the test! Wishing you safe travels and an immersive, engine-free listening experience wherever you go. Thank you for choosing Sony! Best regards, -Dominick
- Pros mentioned:Fit, Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones. They are light weight noise cancelling and fit perfectly over my ear. The only complaint is they will not connect to any of my other devices and sometimes they will disconnect from my phone if I do not use the Sony app to connect them to my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HavannahW,
Thank you for your time writing this review. We're glad to hear you love the lightweight, noise canceling features, and comfortable fit of your WHCH720N headphones. However, we are sorry if you are experiencing connection issues. Allow us to help isolate the problem.
You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features. Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions on this Help Guide link to troubleshoot if you are unable to make a Bluetooth connection: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Great headphones with this price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones with noice cancellation. It’s durable and fit in correctly with ear size.
I would recommend this to a friend - Pros mentioned:Sound quality, Weight
Excellent sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. And light weight, fit perfectly on ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Suyash,
Very nice! We're glad to hear that you like the sound quality and fit of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Battery life, Sound quality
Soft and loud sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and battery I use it every day and they are not heavy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielS, we're glad you like the sound quality and battery of our product. Thanks for choosing Sony! ~Earl