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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2867 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 2,867 reviews
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is awesome. Super comfortable as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MadisonM, We're glad you are happy with your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super headphones and excellent sound quality. Noise cancellation is good for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ShaunJose,

      We are immensely pleased to hear you're enjoying your WH-CH720N headphones.

      It's wonderful to know that you're impressed with the sound quality and that you find the noise cancellation to be excellent for the price. We designed these headphones to provide a great listening experience with effective noise canceling, offering incredible value in their class.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect headphones amazing sound and quality overall easily light weight no case cover to put sadly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Amar,
      Thank you for the 5-star rating! We're delighted to hear you are enjoying the amazing sound quality and lightweight of your new headphones. We've taken note of your feedback with regard the case. Sony values the opinions of customers and is always striving to provide the best experience possible.

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, the noise cancelling works well and the sound is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JosiahR,

      Thanks for your wonderful comments. We're thrilled you're enjoying the great sound and the noise cancelling technology on your WH-CH720N headphones!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality with great battery life and noise canceling ability!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tttt4986, Awesome! We're delighted to hear that you like the excellent quality, great battery life, and top notch noise canceling of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good Backup System

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones because I needed a backup system in case a neighbor complained about noise from my new home theater system. This problem has not occurred yet and may not occur, but my peace of mind is better because the headphones are available. If I wanted the best sound quality, I probably would have bought the more expensive Sony product, but the sound from these headphones is good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertG, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Muy bueno

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alto nivel It's a great product. Despite being a low-to-medium range device, it has excellent performance. I recommend it 100%.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jezrael,

      Thank you for choosing Sony!

      We couldn’t be happier to hear that your WHCH720N headphones deliver excellent performance beyond expectations for their range. Your recommendation means a lot to us, and we’re glad they’re providing great value.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BUY dont think twice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE BEST HEADPHONES! Honestly I wanted the one that was on sale, and LONG and behold this one was available for a 100 after about 50-75 dollars more. I will say when I pick up a phone with this, friends always say they hear a underwater sound. Other than that, TOTALLY recommend, if you are listening to music or an audiobook.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi APOLLY,

      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, incredible quality too highly recommended

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Salagir,

      We're thrilled that you're so happy with your WH-CH720N headphones and that you're enjoying the incredible sound and quality. We truly appreciate your high recommendation!

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent . Clear sound, ergonomics, forget I have them on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PatriciatL,
      Thank you so much for such a great review! We really appreciate that you like the clear sound, ergonomics, and comfortable fit of your WHCH720N headphones. Sony's commitment to customers satisfaction is our top priority. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headsets worth buying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Comfortable. Very easy to connect to my phone. Recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Frida75, We are happy that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones the sound quality is amazing and the battery last a long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnthonyG, We are glad that you like the sound quality and battery life of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Over the ear Sony Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does fit comfortably over the ears,blocks out noise, and blue tooth connects very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyOverTheEarHeadphones,
      Great! We're glad that our Sony - WHCH720N Wireless Noise Canceling Headphones did its job in canceling noise, Bluetooth connects well and it fits comfortably. We are truly happy that you appreciate those things. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WHCH720N Wireless Noise Canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this headphone! Music is good and voice led presentations are also very good. Comes with a wire for airline travel but love the freedom of wireless

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JamesM,

      Thank you for choosing Sony.

      It's wonderful to hear that you're enjoying the WH-CH720N headphones so much! We sincerely value your interest in both the quality of the music and the vocal presentations. The added feature of a wire for airline travel is definitely a great touch, but the freedom of wireless connectivity indeed makes these headphones even more enjoyable. If you ever have any feedback or suggestions for future improvements, feel free to share them with us. Enjoy your listening experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Decent choice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent battery life. Not amazing but not terrible. Good sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristianL,

      Thanks for sharing your thoughts on the WH-CH720N. We're glad to hear you're finding the sound quality to be enjoyable.

      Your feedback on the battery life as 'decent' is very helpful. The WH-CH720N is rated for up to 35 hours of playback with Noise Cancelling on, If you feel the battery isn't lasting as long as it should, you can reach out to our support team for troubleshooting tips.

      Here's the link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      It's great to hear real-world experiences like yours.

      Thanks again for sharing and for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Sony does it again with these excellent headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably the most comfortable headphones I ever used. The sound is great and the 720N has plenty of features. Well worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi York80, Great! We're very pleased to hear you like the comfortable fit, superb sound quality, and overall features of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound Quality and comfort is great! My daughter really likes these for personal and school.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GMPBMP,

      Amazing! We're thrilled that your daughter is enjoying the sound quality and comfort of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    A quality Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great noise cancelling capacity; sound is excellent; earphone are comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EnidS, We are happy that you like the sound quality of your new Sony WHCH720N headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Craig Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Comfortable and great sound!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and extremely comfortable in comparison to my old JBL headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phil, We are happy that you like the sound quality of your new Sony WHCH720N headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise Cancelling is amazing and works well, comfortable and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Water,
      Perfect! It always makes our day to hear customers like you enjoy our product. Nice to know you are having a great time with the amazing noise cancellation, comfortable fit and ease of use of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US