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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2871 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 2,871 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Works great!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the feature, which auto detects if you’re sitting or standing and depending on that, it will turn on sound cancelling

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for phone use, but caution for pc zoom use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For use with phone they are fantastic, I bought these for my wife to do school work. They fit great and don't squeeze your head and sound good. the noise canceling feature help muffle background sound. Con is I purchased these for use with my wife's surface pro and the headphones don't want to connect for zoom calls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseB, Thank you for the positive review! We're happy to hear that your wife like the great fit, superb sound, and excellent noise cancellation of the Sony WHCH720N. And we're sorry to hear about the zoom calling issue. When you use a video calling app, open the settings of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WHCH720N Hands-Free)]. If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:
      Hope this helps and thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Great for my daughter

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for my daughter. Small lightweight. Not too heavy on the head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful 5-star review, DeeBo!

      It's great to know that your daughter is enjoying her WHCH20N headphones! These headphones are designed to deliver exceptional sound quality and performance, all packed into a compact and lightweight design.

      We truly appreciate your support and thank you for choosing Sony!

      Best,
      Gus Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality headphones, especially for the price. I was got them for $100 and it was an amazing deal. But they are well worth the regular $150 price. It was a gift for my kid and she Loved them. My son has the Apple once for $500 and he said that the sound quality is basically the same

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kman,
      Amazing! What a great deal you got there. We are thrilled to hear that your daughter loved her Sony WHCH720N. Our WHCH720N can compete with other brands when it comes to sound quality and features but in a cheaper price. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent for gym

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for the gym work so great that I bought my husband a pair for Christmas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YelicsaM,

      We are excited to hear that your WH-CH720N headphones have been performing so well during your gym sessions that you decided to share the experience with your husband. We take great pride in our lightweight design and Integrated Processor V1, which provide the high-quality sound and noise cancellation needed to stay focused during a workout, making them a fantastic gift for any occasion.

      We really appreciate you being part of the Sony family.

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great Headphones and Great Sounds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and durability. Wish the overall design looks more intriguing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scorpio,
      Thank you for your time writing this review! We're glad you like the great sound and durability of your new headphones. We've taken note of your feedback with regard the design. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing SONY! - Kris Sony_US

  • Rated 4 out of 5 stars

    Gift replacement

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a replacement for a different brand. Has not disappointed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, TamTam!

      We are so glad to hear that the WH-CH720N won you over as a replacement! It’s great to know that these headphones have not disappointed. With our Integrated Processor V1 and a lightweight design that offers up to 50 hours of battery life, they are built to be your reliable go-to for daily listening.

      Thank you for choosing Sony!

      Best regards,

      Gus,
      Sony Social Media Team Sony_US

  • Rated 5 out of 5 stars

    Mowphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for my brother for Christmas! This is his second pair for mowing...1st pair grew legs and ran away (one of his children but neither know anything) he loves them and says they're perfect inexpensive headphones for mowing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AngelA,
      This is definitely a great Christmas present for your brother! We're happy to hear that he loves his WH-CH720N headphones. Nice to know it perfectly suits his needs and expectations. Thank you for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My new Sony headphones.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fit great over my ears and comfortable. Sound is good and noise. Anceling works. Bluetooh connection was a breeze.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DelV, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect SOUND

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent buy!! I bought them my granddaughter she never take them of perfect sound she says.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chef, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using my headphones for a little over a month now and I love them! Great quality and it connects perfectly to my phone. Great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThePharesWheel, we're glad you like your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    BEST HEADPHONES!!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones work perfectly with the noise cancelation and lets me hear my favorite songs better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chubasco, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    My favorite item!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Sound and connectivity are excellent quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Esteban2010,

      Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift for a child in college. Child really liked these. He advised they really keep the noise out he can quietly listen to his music while being in dorm. He has beats but these are better quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, 12Dozen! We're glad he likes them. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item at great price! The customer service received at Best Buy is 10/10 Fantastic!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SilviaM,

      We are ecstatic to learn that you are so happy with your purchase! We strive to deliver high-quality audio at a value you can appreciate, and it is wonderful to hear that these headphones hit the mark for you.

      Thank you for choosing Sony.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    JV’s Quietcomfort

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The design and quality of this product is above the expectation. Using this product is making me eargasm.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there, We're truly glad that it exceed your expectations. Enjoy and thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good heaphone for the price. Noise cancellation was good too

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! This will be my son’s 2nd pair. He loves the noise canceling and likes them better than his Beats.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great product for the revenue.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the money. Got them for my daughter for Christmas to replace a broken pair and she loves them.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Very good prduct

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to see what all the buzz is about this headphones, had my eyes on this products for months now. finally got them and love the sound and everything about it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pablo, Awesome! We are glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US