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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2872 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 86 Showing 1,701-1,720 of 2,873 reviews
  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are excellent, and my teenage child absolutely loves them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing this wonderful feedback!

      We are delighted to hear that the WH-CH720N headphones are excellent and that your teenage child absolutely loves them!

      It's rewarding to know that the combination of comfort, sound quality, and features resonates so well with younger users.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great started headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice quality. Gift for my girlfriend and she’s been loving it ever since!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ishy, Thanks for the 5-star rating! We're glad your girlfriend likes her new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headphones. The noise cancelling is a great feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasD, we're glad you like the sound quality and noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Ok for the price!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is ok I expected better quality from Sony battery life is ok not great. For the price good deal.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marty!
      Thank you for sharing your honest feedback with us. We are very glad to hear you find the WH-CH720N a good deal overall.

      To improve the sound, you might want to explore adjusting the equalizer settings on your device or Sony | Sound Connect app to better suit your preferences. Also, ensuring your headphones have the latest firmware update can help optimize performance.

      Thanks for choosing Sony and for your feedback.
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bob F

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Well worth the money. Sound quality is superb.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, RobertF! We're glad you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones Review.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent headphones for use. Especially working out in the gym with the noise cancelling mode. Blocks out the environment sounds all around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YngwieT, That's nice! We are glad that you now have an excellent pair of headphones for your workouts and that you like their noise canceling feature. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort
    Best Buy Employee

    Rated 5 out of 5 stars

    Almost works too well

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My youngest child is on the spectrum and lives in his headphones. These seem to do the trick as a replacemrnt for the previous generation. Holds up well to a young buys lifestyle.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Litedesk,
      Awesome! We're glad that the WHCH720N headphones perfectly suits your child's lifestyle. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well as advertised,priced right.Easy to connect ,fits well and real noise canceling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmitR, That's awesome! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect over the ear headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my 83 year old Mom. She uses them to watch TV and loves them. Said they are very comfortable too!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CathyJG, Amazing! We're happy to hear that your mom like her headphones. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Quality Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually loved everything about this product. My only gripe with this is the price point but other than that, it's quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NathanP,
      Terrific! We're really happy that you love everything about your WHCH720N. We always strive to deliver the quality with our products. We understand that the price is a little bit higher, this is due to the premium materials, advanced technology, and unmatched sound performance of the unit. We are confident that your investment with this headphones is worth it. Thanks for purchasing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stylish and reasonable price headphone!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is reasonable price for me and the color is also stylish. Especially, the sound quality is perfect for me. I am not the musician, but the sound is very high quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erinz,
      Hope you're doing fine today. We're thrilled to know that you like the sound quality and the color variation of our Sony WHCH720N. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sounds

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone I've owned by far. Great sounds and clean deep bass.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So far the best one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the quality of the sound, if you are a person who likes to lock himself in the sounds of music this is the best for you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Smooth, Fantastic! We're very pleased to hear you like the great sound quality of your Sony WHCH720N. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Good buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the purchase. Good value for the buy. Very happy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Bengalboy1991!

      We are absolutely thrilled to hear that you are Very happy with your purchase of the WH-CH720N wireless headphones and that you feel they offer good value. It’s incredibly rewarding to know that we’ve delivered a product that meets your expectations for both quality and price.

      Thank you again for choosing Sony and sharing your positive experience!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for headphones that wasn't pricey but had lots of clarity and plenty of tremble and they absoloutely fit the bill, very pleased.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ThomasA, We are happy to hear that you now have the headphones you were looking for and that you are very pleased with them. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect for School

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for use with Chromebook at Elementary school level in classroom, very good battery/charge life ... he loves it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heynow, That's awesome! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for music....................................

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kali,

      Thank you for sharing your feedback! We’re glad to hear you are enjoying the music quality on your WH-CH720N headphones. We strive for a 5-star experience, so if there is anything we can do to improve your experience or if you have any questions, please feel free to reach out to our support team here:
      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for considering Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ops came but Tyrone jammed out

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hear everything perfectly it eas for my boy Tyrone and he absolutely loved it he made beats obuesly and jammed out with them then his ops came

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JorgeS, We're very grateful for this amazing feedback! Glad to hear that your son loved the great sound quality of the Sony WHCH720N. Thanks for choosing Sony!- Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It sounds great also have choices to cancel sound and or not

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Value for money, it has gone beyond my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Innocent!
      Thanks for sharing your thoughts on the WH-CH720N headphones.
      It is most rewarding to hear that you feel they offer great value for money and have gone beyond what you expected!

      We designed these to be a perfect blend of performance and comfort, packing in Digital Noise Cancelling and an impressive battery life (up to 35 hours with NC on) into a super lightweight design.

      We appreciate your business and thank you for choosing Sony headphones!
      Best regards,
      Estefany Sony_US