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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2876 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,876 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would I recommend this?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a built in mic and very good sound quality. Definitely would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John, We are happy that you like the sound quality and the built-in mic of your new Sony wireless headphones. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My honey loves them, he’s in the music industry and he appreciates the quality sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PreciousS, That's awesome! We are thrilled to hear that your honey loves his new Sony WHCH720N wireless noise canceling headphones. You chose the best for him. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Larry satisfied customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these sony headphones im old school but when i got them set up they are greattge sales people were totally great couldn't ask for better service

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Larrys,

      Thanks so much for the kind words! We're glad to hear you're loving your WHCH720N! Old school meets top quality sound. Big shoutout to the sales team for delivering the kind of service you deserve! Enjoy every moment with your new gear.
      Thanks for choosing Sony.
      -Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    OUTSTANDING!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter and I both got a pair and they are outstanding. The sound quality and noise canceling are phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeatherS,
      Thank you so much for such a great review! We're delighted to hear that both of you are enjoying the outstanding sound quality and noise canceling features of your new headphones. Your satisfaction with our product means a lot to us. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son love it he is using all day, the quality is the best.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Ovellon1972! We're glad your son loves them. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    AMAZING headphones!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING headphones! Definitely some of the best noise canceling headphones on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LisaM,
      Thank you so much for such a great review! Your satisfaction with your new Sony headphones is greatly appreciated. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are amazing, the sound is perfect and the noise canceling helps a lot.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MarkL,

      Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love its color

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for a great, reasonable price. Love the color as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RyanC,
      Awesome! Glad to hear we were able to give you a great deal. We really appreciate you love the color of your WHCH720N headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Fit

    Rated 5 out of 5 stars

    Great sound!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for the price. The bass is nice and deep and fits very snug on the ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeKirk,

      Perfect! We're thrilled that you are enjoying the sound quality and fit of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great working noise canceling headphones!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my wife to get school work done while the kids are loud and crazy throughout the house. She loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenneth, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good price for a noise canceling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute color and works well. My daughter likes this birthday gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZoeL,

      Thank you for choosing Sony!

      We're honored to hear that your daughter loves her new WHCH720N headphones! It brings us great joy to know that the color and performance were exactly what you were looking for in a birthday gift.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphone. Great sound quality and super quiet. Ideal for phone conversation and listening to your fav music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ibra, We're glad that you like the sound quality and features of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sully

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them when I go walking and cutting the yard. No problems with the head set

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for its value and met my taste. I would recommend it to a friend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dominic, That's great! We are glad that you like your new Sony wireless headphones. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Rashad Alexander Brittain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looove Sony , God !! . Purchased this product with the knowledege of how to .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RashadB,

      Thank you so much for the 5-star review! We're thrilled to hear how much you love our products.

      It's great to know that your experience with the WH-CH720N headphones lived up to your expectations. We're proud of the sound quality and comfort these headphones offer, making it easy to enjoy your music on the go.

      The dual noise sensor technology in the WH-CH720N is one of its key features, allowing you to immerse yourself in your audio without distractions from the outside world.

      Thank you for choosing Sony, have an amazing day and enjoy your new headphones!
      DiegoV Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Poor service

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones themselves are very good. The service was horrible. I actually ordered online after 2 and 1/2 hours went in to find out what was going on. Person at the counter would not help at all even though the headphones were sitting 6 ft from them on the counter. Had cancel the online order and buy-in store. Also had trouble in the store because the store associates were busy talking with themselves instead of helping customers

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Nice headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been looking for noise canceling headphones. Will be buying these again for a gift as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kamille, This is a great gift idea! Thank you for the 5-star rating. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed, and for a good price. The pairing was a little clunky at first, but it's been working fine since.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JLDA,

      We're pleased to learn that your Sony headphones were just what you needed and offered a great price—thank you so much for your positive 4-star review! While pairing can sometimes take a moment, it's wonderful to know your headphones have been working reliably since. Lightweight comfort and dependable audio are standout features of the WH-CH720N, designed to make everyday listening easy and enjoyable.

      Thank you for choosing Sony—wishing you an enjoyable day!
      DiegoV. Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing. And the noise cancelation is really good. Id highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlexB,

      That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphone ever

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really love them so much better then sorry beats lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesF, Thanks for the 5-star rating! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US