Customer Ratings & Reviews

Hi user344385,

That's great! We're glad to hear that you like the sound quality of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We appreciate the recommendation and thank you for choosing Sony!

-David

Hi S20UltraSayCheesePlease, we're glad you love your new headphones! Thanks for choosing Sony. -Carl

Hello AnnaR, We are glad that you son loves his Sony wireless noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. You chose the best for him. Thank you for trusting Sony! Vincent

Hi Sonybuyer, Thank you so the 5-star review! Nice to hear that they like the new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Craig

Hi DanielB,

Thanks for the wonderful review! We're happy to hear that the Sony - WHCH720N is a great headset that functions so well. We appreciate your feedback on the fit; our goal is to provide a comfortable listening experience for all users, and your comments are valuable as we continue to improve our products.

Thank you for choosing Sony!

Regards,
Dominick

Hi RobertS,
Thank you for your time writing this review. We're glad to hear you are enjoying the WHCH720N while working out. However, we are sorry if you are experiencing discomforts while wearing the headphones on a short period of time. Allow us to help make this a better experience. Put on the headset with the earpads fitting snugly over your ears, adjust the slider to a length where the headband touches the top of your head and adjust the orientation of the left and right units so that the earpads fit snugly all around your ears. If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html

If you have concerns or need help with your headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! - Kris

Hi User603982,

Thank you for the review! We're delighted to hear that the Sony - WHCH720N headphones are working perfectly for you, especially for the price. We love hearing that you find them comfortable and that the long battery life is a standout feature. We designed them to offer fantastic performance and comfort, and it sounds like they're doing just that.

Thank you for trusting Sony!

Best regards,
Dominick

Hi Applejuice,

You made the right choice! We're glad to hear that you love your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

-David

Hi Alchvmy,

We're glad to hear you're enjoying the sound quality and secure fit of your WH-CH720N headphones. It's great to know they're holding up well during your gym sessions.

Thanks for choosing Sony.

Best regards,
Eliab

Hi RobertH, Perfect! Good to hear you like the high quality audio and superb noise cancellation of your Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi user748745, we're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Craig

Hi user954621,
Awesome! We're glad to hear that we were able to give you a great deal. Your satisfaction with the noise cancellation and cool features of your WHCH720N headphones are greatly appreciated. Thanks for choosing Sony! - Kris

Hello user885446,
What a great deal! Thank you for sharing your honest review and for recommending our Sony WHCH720N Wireless Noise Canceling Headphones. We are happy that you like the over-all quality and performance of your new Sony WHCH720N. You can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco

Hi BelkisC. Thank you so much for taking the time to share your thoughts regarding our product!. We're truly happy to hear you enjoy the performance of your headphones overall. If you think that the effect of noise canceling is not sufficient. Go to the next link to do some adjustments:
 https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html?search=noise%20. Hope this helps. Thanks for choosing Sony!. -Milton

Hi KeithG, We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl

Hi EugeneF, it brings us great satisfaction to hear you're enjoying your new WH-CH720N headphones!
We're confident the Digital Noise Cancelling and lightweight design will make your upcoming international travel much more enjoyable.

Thanks for choosing Sony!
Best regards,
Estefany

Hi CoolSoundproofingBro,

You made the right choice! We're glad that your sibling is enjoying the design of the headphones. Thank you for choosing Sony!

-Ralph

Thank you for your feedback on the WH-CH720N, MarkD! We are really happy to hear that you find them comfortable, enjoying the great sound quality, and appreciate the impressive 50 ft Bluetooth range. Your positive experience is exactly what we strive for, and we're thrilled our product meets your needs. If you have any further comments or questions, please feel free to reach out.
Thanks for choosing Sony!
Gus

HI user570140,

Thanks for the feedback! We're glad to hear you're enjoying the headphones overall, but we're sorry to hear about the trouble you're having with call quality. We want to help you resolve this. Please ensure your headphones have the latest firmware by checking the Sony Headphones Connect app, and if the issue persists, feel free to reach out to our product support team at your convenience at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones for further troubleshooting.
Thanks for choosing Sony. -Eliab

Hi WilliamT, We are glad to hear that you are happy with your Sony wireless noise canceling headphones. Please make sure to extend the slider of your headphones according to the size of your head for a more comfortable listening experience: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent