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Customer Ratings & Reviews

$158.90
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Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2783 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 55 Showing 1,081-1,100 of 2,783 reviews
  • Rated 5 out of 5 stars

    Work great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work really well. They are comfy and last a long time. It is easy to connect and control. The microphone works really well on call. I love them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Banana

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product I really enjoyed this product i definitely recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilmerA,

      Thank you for your 5-star review of the Sony - WHCH720N headphones! It makes us really happy to hear you're enjoying them and you'd recommend them to others. Your feedback mans a lot, and we hope the headphones continue to bring you great sound and comfort every day!

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Happy listening

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves the earphones. Her boyfriend went out and bought the same mom

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jimsquick!
      We are thrilled to hear your daughter is loving her WH-CH720N headphones, and it's even better that her boyfriend got the same pair.

      Thank you for choosing Sony!
      All the best,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 14 year old daughter loves them. She traded in the beats for these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jstrong24,

      Awesome! We're glad to hear that your daughter loves the Sony headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Good headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones through the best buy app and they were really worth it, good quality audio and they are great for the price, good headphones overall

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoD, We're glad that you like the audio quality of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Honest review

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have ADHD and it is so hard to focus so I bought these to help when I do work or want to read in loud settings. The noise canceling is eh. Yes it works but you have to turn it up pretty loud in my opinion. However, note that I have sensitive hearing so I like to keep the volume low. Plus, I listen to instrumental music so I just hear bass/beats which is why I prefer to keep the volume low. Yet, when it's low, I personally can still hear outside noise. Sooooo, taking this all into consideration they are good headphones. Clear sound, but in my opinion not as noise canceling as I'd like. Hope this review helps.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natalie, Thank you for taking the time to provide us with your feedback about your WHCH720N. While we're glad you like sound clarity, we regret to hear that the noise cancellation did not meet your expectations. We recommend following the troubleshooting steps on the link below if you feel that the effect of noise canceling is not sufficient:

      https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

      Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:

      Name:
      Username:
      Model Number:
      Issue:
      Telephone Number:

      Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Solid buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headphones, solid sounding after eq adjustment. At times can feel delicate tho so make sure you store them properly as they dont come with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertH,

      Thank you for your honest 4-star review of the WH-CH720N headphones. We're glad to hear that you find them solid-sounding, especially after customizing the sound with EQ adjustments in the app. We also appreciate your feedback regarding the build and storage. We understand your concern and agree that proper care is essential to keep them in great condition.

      Thanks for choosing Sony, have a nice day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Sound is amazing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound that is just as advertised. Confortable to wear, noise canceling really works.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BCDC,
      Awesome! Nice to hear that you are having a great time with the superb sound, comfortable fit, and canceling features of your WHCH720N. We always strive to deliver the best quality with our products. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones when it comes to listening and it tracks your movement through the app

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JovaniC,
      Awesome! We're glad to hear that you are having a great time with the superb sound quality and features of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    A Music Lover's Dream

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Sony WHCH720N headphones are an absolute game-changer! These headphones pack a serious punch with their bass response. They've got a powerful driver that delivers deep, resonant lows. Every beat? Crisp, clear, and immersive. It's like having a subwoofer in your ears! Perfect for your music marathons and they block out any annoying noise. Plus, they're gym-buddy material that I use on a daily! They are so comfy for everyday wear. You're gonna love 'em! And for the price? Unbeatable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiegoP, Awesome! We're glad that you are enjoying your new headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate the recommendation and thanks for choosing Sony! -Erin Sony_US

  • Rated 5 out of 5 stars

    SONY Wireless Noise Canceling Headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset! Sound cancelling and great sound quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wife loves it....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she loves it. Originally have gotten her those wireless Beats Studio Pro and she hates it. So I took that one back and got her this Sony headset. She loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good price for a noise canceling headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cute color and works well. My daughter likes this birthday gift.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZoeL,

      Thank you for choosing Sony!

      We're honored to hear that your daughter loves her new WHCH720N headphones! It brings us great joy to know that the color and performance were exactly what you were looking for in a birthday gift.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great , product. Noise canceling and comfortable. Just wish it came with a case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vnczav,

      We're so glad to hear that you enjoyed the noise cancelling and comfort of your Sony WHCH720N headphones—and thank you for awarding them 5 stars! It's fantastic to know they deliver the quiet and ease you’re looking for. We also appreciate your feedback about wishing they came with a case, as it has been taken in consideration for the most recent models!

      Thank you for choosing Sony—hope today is fantastic!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    Just as good as beats

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable and great quality audio for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BasedGodPanda,

      Thank you for choosing Sony!

      It makes us really happy to hear that the WHCH720N offers exceptional comfort along with great quality audio at an excellent value. We appreciate you taking the time to share your positive experience with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these so that my wife could get some sleep when a recent hurricane rolled through Florida. The noise cancelling was excellent, and she was able to play music and not even know that the wind was howling outside, and the rain was banging on the windows. Highly recommended!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great to hear, Ploppy! We're glad you are impressed with the noise canceling feature. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Great sound for a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the headphones for my daughter and she loves them! They are comfortable to wear for long periods of time and the controls are easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardW, Awesome! We're glad that you like the ease of use and comfort. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Pretty Good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality! Light on the ears and many different features on the app. Battery lasts forever! Got it for a good price when it was on sale. However if you don't like the feeling of it being “cheap” i don't recommend the material is very hollow.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user689988, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Wonderful!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are exactly what I wanted! Great price, great sound and bass!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jermag74, Thank you for your review! We are glad to hear that you are enjoying the sound quality of your new WHCH720N headphones! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    my first head phone set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great, I wish I was able to fold to have less space in my bag

    I would recommend this to a friend