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Customer Ratings & Reviews

$158.90
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Comp. Value: $178.00

Customer reviews

Rating 4.6 out of 5 stars with 2783 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 2,783 reviews
  • Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones, use them for gaming and they are really cool

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TravisW,
      Great! We're truly happy that you are enjoying your gaming sessions now with our WHCH720N. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Likes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price and good value Was Cheaper than Amazon My mom loved

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      HI Amdg,

      That's absolutely wonderful to hear! We're thrilled that you found a great price and that your mom is loving her new WH-CH720N headphones. Thanks for choosing Sony. -Eliab Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seamless Bluetooth hookup and crystal clear sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LeeC,
      Thank you so much for sharing your great experience with us! It's wonderful to hear that you are enjoying the amazing sound quality and seamless Bluetooth connectivity of your WHCH720N. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent balance sound. Studio quality inn my opinion

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnnyO,
      Many thanks for the 5-star rating! We are very pleased to hear that you like the superb sound quality of your WHCH720N headphones. We are committed in providing our customers with the best experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise cancelling! I love that the battery life lasts a long time, they connect quickly & easily to my phone, and I cannot hear anything around me when I’m wearing them. I bought these to workout with and they stay on when I’m jumping rope or doing any standing exercises. However, when doing sit ups they started almost sliding off my head after a month even though they are adjusted to be the tightest they can fit on my head. I know they are not considered to be sport headphones though so overall, they are a great option for the price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lupe,
      Thank you for your time writing this review. We're glad you like the great sound, noise canceling features, long battery life, and easy connectivity of phone to your new headphones. We're sorry if the unit is sliding off while doing some of your exercise routines. We appreciate your feedback and insights. Sony values the opinions of customers and is always striving to provide the best experience possible. 

      Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing SONY! - Kris Sony_US

  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to use this headset with noise cancellation, awesome sound and great feeling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Srinu,

      Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Excellent Value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones while on a great best Buy Sale. Love the sound and extra warranty I received by being a preferred member.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CDBII, thank you for your fantastic review!

      We're thrilled to hear that you love the sound quality of your WHCH720N headphones and found a great deal at Best Buy. It's fantastic to know that you're enjoying the additional peace of mind provided by the extended warranty through your preferred membership.

      We're committed to delivering excellent products and services to our valued customers. Thanks for choosing Sony!
      Gus Sony_US

  • Rated 5 out of 5 stars

    Bang for your buck!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start by saying these are really really good for the price. They fit great on my head, are super lightweight, and comfortable, and sit over the ears nicely. The sound quality is also really good. Are they the best in the world? Probably not but for the price of $150 they are fantastic. And if you get the Sony app and play with the EQ you can make them sound EVEN BETTER Definitely worth the buy if you're looking for budget-friendly headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TrevorD, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good set of all around headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beats quality at a lower price. I have Beats and these and saved significant money buying these. I use them for treadmill and working in the yard.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello gvaz,

      Awesome to hear you are enjoying your new Sony WH-CH720N. The headphones feature Dual Noise Sensor technology and an Integrated Processor V1, providing effective noise cancellation especially in low-frequency environments such as airplanes, trains, and offices. They are designed to offer up to 35 hours of battery life, allowing for extended use without frequent recharging. Additionally, the WH-CH720N headphones are ergonomically designed to be lightweight and comfortable, ensuring that you can wear them for long periods without discomfort.

      Thank You for choosing Sony!
      -Fred Sony_US

  • Rated 5 out of 5 stars

    No regrets about

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no complaints. It’s comfortable on my ears, has great battery life, easy to connect, the app was a nice touch, and the sound is great. Is also doesn’t slide off my head often, only when my hair is down and it loses its grip. This was a great buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, IsabelleG! We're glad you like your new TV. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use them for long hours at work and they are comfortable for a large portion of the day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlfredK, wow! We're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    No regrets

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very great quality for a good price. No issues with battery, or bluetooth connection. Fits perfectly, and great for working out. Highly recommend

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phil. Thank you for your enthusiastic review!. This has been a good choice. We're thrilled to hear that you love your WHCH720 Headphones talking about the battery duration, the perfect fitment and quality of the product. We hope this continues to be an enjoyable unit for you!. Thanks for choosing Sony. -Milton Sony_US

  • Rated 5 out of 5 stars

    Noise canceling headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great. Comfortable to wear. They don't hurt my ears when I wear them for long periods.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Karen,

      Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    My headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and is comfortable. It works well and is comfortable. It works well and is comfortable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pleased with my headphones #######################

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your review, KathleenI! We are truly heartened to learn that you are pleased with your WH-CH720N headphones.

      We designed them to deliver excellent sound quality and effective noise cancellation in a comfortable, lightweight design, and it is rewarding to know that you are happy with them.

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Perfect gift!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect gift for boyfriend. He loved them so much!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CieloA,

      That's wonderful to hear! We are so glad that the WH-CH720N headphones were the perfect gift and that your boyfriend loves them so much. It’s great to know that our products are helping to create such positive and memorable experiences.

      Thanks for choosing Sony, have a marvelous day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this head set from best buy clear sounds soft and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeloresH,

      Thanks for choosing Sony!

      It’s fantastic to know that you love your WHCH720N headphones! Hearing that you enjoy the clear sound and find them soft and comfortable truly motivates us. Thank you for sharing your experience—we hope your headset continues to bring you great listening moments every day.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Why make finding the on-off switch so difficult?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Comfortable. Impossible to find appropriate control with bright light.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenR, we are thrilled to hear your feedback about the WH-CH720N headphones. It's wonderful to know that you appreciate their great sound quality and comfortable design. We understand that finding the right controls can be challenging in bright lighting and we truly value your insight.

      The WH-CH720N features advanced noise cancellation, allowing you to enjoy your music without distractions and offers long battery life for uninterrupted listening.

      Thanks for considering Sony products and for sharing your thoughts with us!
      Best regards,
      Estefany Sony_US

  • Rated 3 out of 5 stars

    Good but flawed.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loses 2 points for 2 very important reasons. 1) the mics cut into my ears unless I'm wearing them in a very specific way and I'm constantly adjusting them for comfort. Annoying. 2) you only get passthrough audio or noise cancelling, you don't get just amplified audio. That being said the sound quality is top notch but I'll be shopping around for other more comfortable headphones. The mids and bass are good but it has a very thin field of sound separation. They sound good but not great. There's an application for your phone but not for Windows. So you lose functionality when using them for PC gaming. The pickup mic on these are incredible though with great call clarity. Hard to recommend over other products though. If you like the sony sound stage and only use these with a phone, they're pretty gud.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChristopherW, Thank you so much for your review. We are glad to hear that you are happy with the sound quality of your new WHCH720N headphones. We appreciate your feedback with the headphones. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Train usage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performance is excellent. Didn’t hear outside noise and clear reception.

    I would recommend this to a friend