Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12238159
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Love them!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is amazing.. and that color...perfect
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hmc93, We are thrilled to hear that you love your new Sony WHCH720N wireless noise canceling headphones. Thank you so much for choosing Sony! Enjoy! Vincent
Not good for running
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these for running. They chafe your ears if you are performing excessive movement. Otherwise phenomenal headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your experience and feedback on the WH-CH720, JoshuaS. We're glad to hear that you're enjoying their overall performance. We’re sorry to learn that you experienced ear chafing during running or with excessive movement. Comfort can vary depending on individual fit and usage, and we appreciate you highlighting this aspect.
To help improve comfort, you might consider the following tips:
- Adjust the position of the headphones to see if a different fit helps reduce friction.
- Use cushioned headphone covers or ear pad accessories, which may help minimize chafing during more vigorous activity.
- Ensure that the headphones are not too tightly adjusted, as a looser fit can sometimes alleviate pressure points.
Your feedback is valuable, and we’ll be sure to share it with our product teams. If you continue to experience discomfort or have further questions, our support team would be happy to assist you with more personalized recommendations. Thank you again for your review and for choosing Sony!
Best regards,
Gus
Sony Social Media Team
Good sound poor noise canceling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is good but noise canceling is a little disappointing. It may only reduce noise 10% not sure if I have a defective unit. I have a cheaper pair of an off brand that had impressive noise-canceling but the power switch broke. I have used them on my diesel tractor but not Sony. I thought Sony would be as good, if not better.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review of the WH-CH720N, Tesla. We're sorry to hear that the noise canceling performance has been a bit disappointing for you. This is not the experience we aim to deliver, as we designed these headphones to provide effective noise reduction for a more focused listening experience.
To help us determine if this is a performance issue or if your unit may be defective, we would like to offer a few troubleshooting steps:
Check the fit: Ensure the headphones are properly seated over your ears to create a good seal, which is crucial for effective noise canceling.
Adjust the settings: Verify that the noise canceling function is correctly enabled. You can do this through the "Sony | Headphones Connect" app, where you can also find settings for Ambient Sound Control.
If you continue to be disappointed with the performance, please reach out to our support team directly. They can provide more in-depth troubleshooting and determine the next steps. You can contact them here: https://us.esupport.sony.com/support/s/support-contact?language=en_US.
We appreciate you choosing Sony and sharing your valuable feedback with us.
Best regards,
Gus Sony Social Media Team
High quality, amazing sound
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice, for being a low cost headphones they have done amazing for the kids. Both the kids are tough on the headphones, and still working perfectly. Great option for the kids.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jesus, Thank you for the 5-star rating! We're glad your kids like the headphones. Enjoy and thanks for choosing Sony. -Craig
Great sound
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super affordable and and well built. Sony always makes quality headsets and this such a great and affordable option. Sound is immaculate
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Db98, We’re so glad you’re loving the affordability, build quality, and immaculate sound! Sony’s all about delivering top-notch audio experiences, and it’s great to hear these hit the mark for you. Enjoy your tunes and thanks for choosing Sony! -Jess
Happy Camper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased these as a gift for my wife--she's been absolutely loving these. Pros: - "I can't believe how much more I can hear in the music." -"Wow, these are really noise cancelling." Cons: -Does not come with a protective case
I would recommend this to a friendSony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves it very functional and inexpensive, very Nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ring, We are glad to hear that your son loves his new Sony wireless headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
Love these headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headphones, weren’t for me but apparently they loved it and the noise cancellation works perfectly fine and it has a great sound
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HulkMata, Awesome! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
Best budget headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to give this a try before the XM5s but they took it by surprise and performing as good as my previous XM4s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sagar, we're happy to hear that you like our Sony - WHCH720N! These headphones take noise canceling to the next level with our Integrated Processor V1, so you can fully immerse yourself in the music. Thanks for choosing Sony, regards. -Dominick
Great Value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded my daughters headphones and she loves them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Beautiful,
Thank you for choosing Sony!
We couldn't be more pleased to learn that your daughter loves her upgraded WHCH720N headphones! Thank you for sharing your positive experience with us. We hope she enjoys many wonderful moments with her new headphones!
Best regards,
-Fred
Very comfortable .
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow! I purchased this item as a gift and I wish I could have gifted it to myself. The noise cancellation works great and is really comfortable. This style is good and also is not too heavy. The battery life is wonderful it last in my case for about 3 days of daily use between charges. Overall is a great product for the price. I’m very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ianmoone, Great! We're glad that you like the noise canceling, comfort, style, and battery life. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Nice secure fit with all activities.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Feels very comfortable on the ears. Great sound !
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for sharing your feedback, PATRICIAB! We're thrilled to hear that you find the WHCH720N very comfortable and that you're enjoying the great sound quality. Your satisfaction is our top priority, and it's wonderful to know that our headphones are meeting your expectations. If you have any other thoughts or wish to share more about your listening experience, we'd love to hear from you!
Thank you again for being part of the Sony family!
Best regards,
Gus
Sony Social Media Team
Nice headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the price paid. Nice sound and good noise canceling. It would be nicer if it would have a tighter fit over the ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarolR,
Wow! We're really glad you like the great sound quality and noise canceling features of your headphones. We appreciate and taken note of your feedback. Sony values the opinions of customers and is always striving to provide the best experience possible. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price its pretty good. The plastic feels a little cheap in some areas, but is pretty pliable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrandonG,
We appreciate your review! It's great to know you find it a strong value for the price. We've designed it to balance affordability with durability, and we value your observations about the plastic. Your feedback helps us continue to improve and we hope you continue enjoying your headphones great sound and outstanding noise cancelling feature!
Thanks for choosing Sony.
Sincerely,
Jenn.
Alberto
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound and quality good brand and good and secure fit.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AlbertoO,
Thank you for choosing Sony!
We're beyond pleased to hear that you’re enjoying the WHCH720N! It’s fantastic to know that you appreciate the sound quality and the secure fit. We're committed to delivering exceptional products to our customers, and we're thrilled that you are having such a positive experience with our brand.
Best regards,
-Fred
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i had a pair of airpods first gen, and i kinda wanted to upgrade to an over-ear set of headphones and these were perfect. the fit was great on my head, noise was high quality, awesome base and sound quality and only payed $120, i would definitely compare them to a higher priced set of headphones! great headphones for the price!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MariaD, Thanks for sharing your experience and we are happy that you like the sound quality and noise canceling feature of your new Sony headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
Good headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones sounds good no complaints. Would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, BradleyP!
We are so pleased to hear that your WH-CH720N headphones sound great and that you would recommend them. We designed them to deliver high-quality audio in a comfortable and convenient package, and it's rewarding to know that they are meeting your expectations.
Thank you again for choosing Sony and for sharing your experience.
Best regards, Gus, Sony Social Media Team
I love these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not a regular headphone user. I bought these for a long plane flight. I listend to an Audiobook , didn't have to hear the airplane noise, and I could hearwhat everyone was saying without removing my headphones. They were comfortable, fit well and I can't imagione anything better. These are great headphones. Not just great for the price, but great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoyceA,
Awesome! We're glad to hear that you enjoyed your long-haul flight using the headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Perfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved them so much until my daughter took them for herself
I would recommend this to a friendThe best headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They are a great headphones now a can listen to music witch bo interruption
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you so much for your wonderful review, user705004! It is most rewarding to hear that you're enjoying your WH-CH720 headphones and are now able to listen to music without interruption. Our team designed these headphones to provide an immersive and seamless listening experience, so it's fantastic to know they're delivering that for you. If you ever want tips on getting the most out of your headphones, feel free to ask! Enjoy your uninterrupted music sessions, and thanks again for choosing Sony!
Best regards,
Gus
Sony Social Media Team