Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Great bang for thr price
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] I was looking for something in the mid price range that gave decent sound and this was it!
I would recommend this to a friend - Pros mentioned:Sound quality
Quality sound!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is headset has noise cancelling sound. A perfect addition to submerge you into your movies, music, and games.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dee4K,
Thank you for the purchase! We're glad to hear that you like the noise canceling of the headphones. We appreciate the review and thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brought these for my grandson. He really enjoys them. He said he can’t hear any noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatrinaB19, We are thrilled to hear that your grandson really enjoys his new Sony noise canceling headphones. Our WH-CH720N headphones allow him to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give him a clear and natural conversation during calls. You chose the best for him. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Great product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Daughter loves her new headphones. As always had freat in store experience.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CarlosD, We are thrilled to hear that your daughter loves her new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
- Pros mentioned:Battery life
Noise cancelling
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] For the price, I can tell it kinda decent. Battery life is good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Salim, Thanks for the 5-star review. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
- Pros mentioned:Sound quality
Awesome headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really amazed by the quality and aspects of these noise canceling headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Cino, Thanks for sharing your awesome experience. We are glad to hear that you are really amazed by the quality and aspects of your new Sony WHCH720N wireless noise canceling headphones. Thank you for your purchase. Enjoy! Vincent
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price . Noise canceling works very well .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TonyC,
Thank you for the purchase! We're glad to hear that you like the price point and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Okay headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones and the noise cancelling feature The outside noise is dampened, but not totally gone unless you are listening to music My biggest problem is peeling of the cushions that fit around the ears. There are little black pieces everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hyfin, we're glad you are enjoying our product. We're sorry to hear that you have an issue with the earpads of your Sony unit. The earpads may be damaged or deteriorate with long-term use and storage. You can find this link helpful:
https://www.sony.com/electronics/support/articles/00231437?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
You can also reach out to our new Product Enthusiast. They are Sony fans, who can help you troubleshoot your headphones issues. Connect with them by follow this link and Chat with an Enthusiasts:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
~Earl
- Pros mentioned:Sound quality
Stellar Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stellar Sound Quality!!! Great alternate choice when the item I wanted wasn’t available
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AdamT, wonderful! We're glad you like the sound quality of your new headphones! Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Sound proof
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice at blocking out all outer sounds. Allows me to stay focused.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JVNAK,
Terrific! We're delighted to hear your enjoyable experience with the superb sound and noise canceling features of your WHCH720N headphones. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Headphoneee
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good sound but can get a little uncomfortable on the ear
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marc, we're glad you like the sound quality of our product! We understand your feedback regarding the comfort of your Sony unit. The WH-CH720N headphones are described as Sony's lightest wireless noise-canceling headband ever, with an ergonomic design intended to be lightweight and comfortable for all-day use. They are equipped with noise-canceling technology and a long-lasting battery life, allowing for extended periods of listening without needing a break. If you find them uncomfortable on the ear, it might be worth adjusting the fit if possible or taking breaks during extended listening sessions to alleviate discomfort.
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the price , and the sound is a high quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maximum, Thank you for the 5-star rating! You've made an excellent choice! Thank you for upgrading to your new Sony WH-CH720N. We're thrilled to hear you love the great audio and overall features of this headphone. Thank you for choosing Sony! -Jess
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Use them for long hours at work and they are comfortable for a large portion of the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlfredK, wow! We're glad you are enjoying your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Da Headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how easy they are to use plus the sound is absolutely amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Love,
Great! We are truly happy that you love how easy to use and how amazing the sound quality of your new WHCH720N headphone. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
New fav headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, great lows and good mids. Very sleek design!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AllixE, Excellent choice! We're pleased to hear that you are enjoying the sound and sleek design. Thank you for choosing Sony. Erin
- Pros mentioned:Sound quality
Great headphones.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Sound quality is VERY good. Easy to use as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BatmanFTW,
PerfecT! We are very pleased to hear your enjoyable experience with the amazing sound quality and ease of use with your new Sony headphones. Your satisfaction means a lot to us. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort
Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a great headphone and with oblong ear peices it is extremely comfortable to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Computer,
Thank you so much for such great review! Nice to hear your enjoyable experience with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Worst than last gen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst than last gen, almost the same as least gen when you use noise canceling. Get the wh 1000xm4 for good quality. Love the inclusion of an audiojack tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GeorgeJ, thank you for taking the time to share your feedback regarding the WH-CH720N. We sincerely apologize for your disappointment with the noise cancellation performance compared to previous models. We appreciate your input as it helps us continuously improve our products.
To enhance your experience with the noise cancellation feature, we recommend ensuring that the ear cups are properly positioned and sealed over your ears, as a secure fit can significantly improve performance. Additionally, updating the headphones' firmware through our Sound Connect app may also enhance their functionality.
We're glad to hear that you appreciate the inclusion of the audio jack. Your feedback is invaluable to us.
Thank you for considering Sony products and we hope to deliver a better experience in the future.
Best regards,
Estefany
- Pros mentioned:Sound quality
Amazing for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am no sound expert but I love this headphones. The sound quality and the noise cancelling are great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Amed, We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teenage son loves them! He says they are very comfortable, have good sound, and ease of use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LGD68,
Great! We're glad that your son is enjoying the comfort, sound quality, and user-friendly functions of the headphones.
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph