Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
Nice set for the price!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really good. I enjoy mine as they are a nice break from my AirPods. My husband loves them, he just got his own pair.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiltonC, we're glad to hear that you and your husband are enjoying our product. Thanks for choosing Sony! ~Earl
My dad is a audiophile
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent. But more than worth it on sale. Would definitely buy again
I would recommend this to a friendOk
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work well. However the fit is loose. Also hope they make other colors
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DioV,
Thanks for your review! We're glad they're working well, and we hope you have amazing moments with them. Know that we take the feedback seriously and will pass your suggestions along to the proper team for future enhancement.
Thanks for choosing Sony.
-Eliab
- Pros mentioned:Sound quality
Its OK at best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The older model was better. You can only connect one device to this model at a time. Also the soft plastic makes it feel cheap. A plus is it fully charges in lest than an hour and the noise csncellation is good.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EstervelleB, Thank you for your honest review. We are so glad to hear that you are happy with the battery life and charging of your new WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
Why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought those were noise canceling ear muffs, without having to be connected to Bluetooth!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeB!
We are sorry to hear you had this bad experience with your Sony - WHCH720N, the type of noise cancelation your headphones have is active noise canceling (ANC), which means that in order to block the incoming noise, you have to turn the headphones on and also the ANC, the WH-CH720N has a button to toggle noise canceling settings, allowing you to switch between Ambient Sound Mode and Noise Cancelling Mode.
The Active Noise Cancellation (ANC) on the Sony WH-CH720N works by using built-in microphones that analyze ambient sound waves around you. The system then generates opposite sound waves to reduce surrounding noise. This process effectively cancels out low-frequency noises, such as engine sounds from an airplane or train, thereby providing a quieter listening environment.
It's worth noting that ANC does not fully eliminate all sounds, especially higher-pitched noises like human speech, and its effectiveness can vary based on how you wear the headset and environmental conditions.
You can check the link below for further info about this feature, thanks for choosing Sony!
Wireless Noise Canceling Stereo Headset (WH-CH720N)
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776935.html?utm_source=glean
-Gus
Great new ear bobs!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My grandson said best present ever and he is using the constantly!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GrandmaPat, Awesome! We are so glad to hear that you are happy with your new WHCH720N! Thank you for choosing Sony! -Carl
Student headphone
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphone at unbeatable price. Good for student.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VinhL,
Amazing! We're thrilled that you are enjoying the performance of the headphones. Thank you for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphone with fast safe shipping from Best Buy. The headphones are the affordable price compared to other models and offer all the same qualities.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamC,
Many thanks for the 5-star rating! We're delighted to hear you like the affordable price and fast shipping of your order. Your satisfaction with your new Sony headphones means the world to us. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality, Weight
Not a fan
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] It feels like it was made cheap and flimsy, with decent enough sound quality, very light, but feels cheap as a trade off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Stephanie,
Thank you for your time writing this review. We're sorry to hear if we were not able to meet your expectations with the build quality of the WHCH720N. We can assure you that these headphones are worth the investment. They are made with the highest quality materials and construction, and they can produce the best possible sound quality.
In case you need help with the headphones, feel free to contact us and we'll be gladly to assist you. You may reach out to us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We appreciate your feedback and thanks again for purchasing Sony. - Kris
No complaints
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no complaints at all. It gets the job done when needed.
I would recommend this to a friendSeamless
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish i could link with more than 2 devices as I regularly use with my TV, computer and iphone. Other than that the headphones are outstanding in any other area
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Logan,
Thank you for the 5-star rating! We're glad you like the overall performance of your new Sony headphones. The WHCH720N can be paired with multiple devices, but can only play music from 1 paired device at a time. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We appreciate your feedback and thanks again for purchasing Sony! - Kris
Great headphones
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for the price. I use them for everything and love it.
I would recommend this to a friendMy review
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my wife she likes it. I have also tried it and like it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MarkB,
That's very sweet of you on getting your wife a brand new pair of headphones! Nice to hear that both of you likes the WHCH720N. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris
good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it i pretty sure it was the good headphone to bring anywhere
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TranK, we're happy to know that you like your new headphones! Thanks for choosing Sony. Happy Holidays! ~Earl
Not too bad
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always prefer the beats studio pros over any headphones. These weren’t bad though just not my favorite.
I would recommend this to a friend- Pros mentioned:Sound quality
Decent sound, poor connection
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this for all of one day before deciding that it had to be returned. Making sure they were fully charged, updated with the latest firmware and then repaired to my phone, they still would not stop dropping the connection. When switched the sound from prioritizing quality to stability and it still randomly did it. A chime would kick in indicating that connection had been lost and it would immediately reconnect but this stopped sound playback and worse, did not automatically resume it after reconnecting. I came in and got the Soundcore Q45s instead. They haven't dropped once and have LDAC as a codec option.
No, I would not recommend this to a friend Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are good for the price point. Only had a month
I would recommend this to a friendI cant complain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m happy I bought this product. Its not too pricey . I would suggest these earphones to people who don’t want to spend awhole alot of money .
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anicebuy Great! We're glad that you are enjoying your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset! Buttons take time to work by touch.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your feedback and for choosing the WH-CH720N, Frank. We’re happy to hear you’re enjoying the headset overall! We appreciate your comment about the buttons taking some time to get used to by touch. Your input helps us as we continuously strive to refine our products for the best possible user experience. If you have any further questions or need tips on button navigation, please let us know—we’re here to help.
Thank you again for being a valued Sony customer!
Best regards,
Gus
Sony Social Media Team
Close to great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, these headphones are great for the value. I got them $50 off. The sound though can sometimes be a bit 'muddy' in my opinion, so I had to play around with the sound settings in the Sony headphones app.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacEzac,
Thank you for your time writing this review. While we are glad you like your new Sony headphones, we're sorry to hear some issues that you are experiencing with the unit. If you feel that the sound is a bit muddy, please try some solutions below:
Make sure that the headphone software as it includes key features, applications, bug fixes, and feature improvements.
Check connections. When the headset and the transmitting Bluetooth device are connected via an HFP or HSP Bluetooth connection, switch the Bluetooth connection to A2DP with the connected device.
Try a different source to see if the muddy sound is present across all sources.
Set or customize the Equalizer setting on the Sony Headphone Connect app.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776831.html
In case you need help with the headphones, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for purchasing Sony! - Kris