Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the product's excellent sound quality, comfortable design, and long-lasting battery life. They also appreciate its lightweight nature, secure fit, and reliable connectivity. However, some customers note that the product is not very compact for travel. A few also mention that the bass might be a bit too strong and wish for higher volume.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Could not be more disappointed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to get these in the mail today considering all the positive reviews and Sony statement that they are noise canceling. The name of the product includes the words noise canceling, but I can assure you that they are in fact not. I can hear the vents in my car blowing I can hear other music over the top of what I'm listening to. I could not possibly be more disappointed. They sound nice if you don't need to drown out other people's noise, but if you do keep looking. I'm going to have to go through the hassle of sending them back. I am so disappointed because the closest Best buy is more than an hour's drive away.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieH, We're sorry to hear about your headphones. This is definitely not what we wanted you to go through. If you still have the headphones, kindly check the link below : https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html There are steps you can perform to improve the noise cancelling of your headphones.
If you need further assistance with your device, you may reach us at socialsupport@am.sony.com with the following details :
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the unit:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
-Craig
ear phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am hard of hearing and I wanted earphones to use with my CD player. These work perfectly for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SallieO, We are glad that your new Sony wireless noise canceling headphones work perfectly for you. Thank you for your purchase. Enjoy your music! Vincent
You need to buy this!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So happy with my new headphones!! I really recommend them… easy to wear and very light! And the sound!! Amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KaoryL,
Thank you so much for an amazing review and recommendation! We really appreciate that you are happy with your newly purchased Sony headphones. Nice to hear you are enjoying the superb sound, easy fit, and lightweight design of the WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Good quality headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ended up returning this to exchange it for a different color. Great purchase, however.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello RyanC,
Thank you for your purchase and we're glad that you are satisfied with your purchase. Thank you for choosing Sony! - Marco
Noise cancelling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re looking for noise canceling headphones purchase these and I promise you won’t regret it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MomD, We are happy that you like your new Sony WHCH720N wireless noise canceling headphones. Thank you for trusting Sony! Vincent
Best purchase
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my daughter and she loves them and wears them all the time and takes them everywhere.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoannL, This is a great gift idea! We're very happy to hear that your daughter loves her new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
it's only headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphones are very high tech. I've never owned any like this and I still haven't figured it all out yet but I'm sure once I figure it out I'm going to enjoy the music
I would recommend this to a friendtitle
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I needed wireless headphones for when I'm working around the yard, and they were the right price and did exactly what I wanted.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidE,
Awesome! We're glad to hear that you found the best wireless headphones that perfectly suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product at a great price, I will buy these again if/ when the need arises
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seejay22, we're glad you like our product! Thanks for choosing Sony. ~Earl
Ear phones for Karley
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were for my 2 1/2yr old great granddaughter. She has one of my old tablets that she plays with when I’m listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Linda, thank you for your 5 star rating. We're glad that you and your great granddaughter is enjoying these headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Great Headphones!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the headphones, but I realized they don’t fold up like the Beats
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LeticiaL,
Many thanks for the 5-star rating! We're happy to hear you like your WHCH720N. We appreciate your feedback with the design of the headphones. They don't fold up, but the earcups rotate and can be adjusted easily. Thanks again for purchasing Sony! - Kris
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Not too good. I do not recommend these headphones.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your feedback, DorothyW.
We are sorry to hear that the WH-CH720N headphones did not meet your expectations and that you decided to return them. We strive to provide a high-quality experience with all our products, and we regret that we missed the mark for you this time.
Thank you for giving Sony a try, and we hope to provide a better experience in the future.
Best regards,
Gus, Sony Social Media Team
Amazing Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones bought them as a gift for my mom for Christmas she absolutely loved them
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexC, That's awesome! We are thrilled to hear that your mom absolutely loved her Sony WHCH720N wireless headphones. You chose the best for her. Thank you for trusting Sony! Vincent
Best Buy love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Sony product is worth the money. Love color
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ClarenceB,
Awesome! We're happy to hear that your investment with your new WHCH720N headphones are worth it. Thanks for choosing Sony! - Kris
Good Sound , Horrible Mic
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality is decent, nothing spectacular. But, the microphone is Trash. What little sound can be heard, comes out like you're talking from across a room. Also, it doors not allow you to sybc to multiple devices . I use my computer with several phones and it was only able to be paired to one device at a time. And let's be clear, not anticipating being able to connect to multiple devices at one time. But like any outher headset , able to be paired to as many devices as i choose. However, I had to forget the headset on one device to use it on another. Too much hassle and not worth the price. If you're purchasing solely for listening, would mildly recommend, but the seller should seriously lower the price first. But for mic and speaking, pick something else.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AverageJoe, While we're glad that you like the sound quality, we regret that the microphone did not meet your expectations. Sony values the opinions of customers and is always striving to provide the best experience possible. For optimum performance, please ensure the software is updated.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely, Erin
Sony headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s excellent product at this cost.This is my first Bluetooth device and I love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NitinA, Thank you for the 5-star rating! We're pleased to hear you're satisfied with your first Sony Bluetooth headphones. Thanks for choosing Sony! -Sam
Great Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Got this for my college age daughter for Christmas and she loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi clbryant77, We are happy to hear that your daughter loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent
Best for price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, cannot beat it for the price. Second pair in the last four years.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulC, That's great to hear! We are glad that you like your Sony wireless noise canceling headphones. Your continued support means so much to us. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort
purchaser
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.seem nice so far , light and comfortable . Sales person did a nice job explaining features and benefits
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JohnK, We appreciate your feedback and we are glad that you like your new Sony wireless noise canceling headphones. It's great to hear that you were assisted well by our local dealer. Thank you for choosing Sony! Vincent
Great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work great for my grandson. Has ear problems and this helps
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Skipper,
Many thanks for the 5-star rating! It's nice to hear that our WHCH720N perfectly suits your grandson's needs and expectations. We are committed in providing our customers with the greatest experience possible. Thanks for choosing Sony! - Kris