Customer Ratings & Reviews

Hi LilianS, Awesome! We are so glad to hear that you are enjoying your new WHCH720N headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl

Hi KaitlynG,
Thank you for taking your time to write this review. We really appreciate that you like your WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. We are confident that you'll enjoy this headphones. Thanks again for purchasing Sony! - Kris

Hi LindaH,
Excellent choice! We're glad to hear that you found the best headphones that perfectly suits your needs and expectations. Thanks for choosing Sony! - Kris

Hi ChandlerD, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with the Bluetooth connectivity of the Sony unit. Please isolate the issue by following this link:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html#

If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

~Earl

Hi IshakS,
Thank you so much for taking the time to leave an excellent rating! Your satisfaction with your new Sony headphones is greatly appreciated. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris

Hi KevinC,

Thanks for purchasing the WHCH720N Headphones. It's wonderful to hear you are enjoying the excellent noise cancellation of these headphones. Your feedback regarding the sound leakage is greatly appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. As a suggestion to prevent sound leakage, make sure to adjust the slider to find your ideal fit and enjoy hours of comfortable listening. Music stays in and noise stays out for a great acoustic experience.

Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! -Jess

Hi RoggeroS,
Perfect! This brings us joy knowing that your wife loves her new Sony WHCH720N. With Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancelation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1. The WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for the perfect 5 Star Review and for choosing Sony! - Marco

Hi KulwinderK, We are thrilled to hear that your daughter loved her new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow her to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give her a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hi ConnorG, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi am12,

You made the right choice with the Sony WH-CH720N! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

Hi TyM1, Thank you for the feedback on your experience with your WHCH720N. We're glad to hear that your new Sony WHCH720N worked as advertised, providing you with performance and quality you expected. If the effect of noise canceling is not sufficient, please follow the steps on this link:

https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html

Thanks for choosing Sony! -Sam

Hi AtlantaMom, Thank you for giving the WHCH720N a perfect rating! We're delighted to hear that your daughter enjoys them. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hello ThomasH, We are glad that you like your new Sony wireless noise canceling headphones. You chose the best brand. Enjoy! Vincent

Hello Donny, We appreciate your feedback and we are glad that you now have a great pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent

Hi SandraW,
That's very sweet of you on getting your husband a new pair of headphones. Nice to hear he loves them. The WHCH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! - Kris

Hi KathyW,

We're very sorry to hear that you're having trouble with the connectivity of your new WH-CH720N headphones. We want to ensure you get the great sound quality you expect from them.

A common first step to resolve pairing and connectivity issues is to reset the headphones. You can do this by pressing and holding the power and play/call buttons for about 10 seconds until the indicator flashes.

If that doesn't work, initializing them to factory settings can often fix the issue. Please also make sure you have the latest software installed using the Sony | Headphones Connect app, as this can improve performance and stability.

If the problem persists, please contact our support team directly for more in-depth troubleshooting. You can do it through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US

Thanks for choosing Sony.

Best regards,
Eliab

Hello EdwardS, We are happy to hear that your Sony WHCH720N headphones work well with your TV. Thank you for trusting Sony! Vincent

Hi GymRat, We are happy you now have a great pair of headphones for working out. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent

Hi LisaO, Choosing these headphones will definitely be worth it! Thank you for taking the time to write such an amazing review of your experience with your WH-CH720N! We are extremely pleased to hear you are enjoying the superb audio quality and it allows you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thanks for your purchase and for choosing Sony! -Jess Sony Social Support

Hi Alex2747,
Awesome! We're glad to hear that you are having a great time with your WHCH720N headphones. Your satisfaction with the functionality, features, and overall performance of the unit are greatly appreciated. Thanks for choosing Sony! - Kris