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$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2930 reviews

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Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 2,930 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is light, comfortable and the battery last a long time! I received this product a few months ago and uses it on a daily basis for more than three hours at a time, and only need to charge it may be once a month. The noise cancellation is pretty good,

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good but not for working out

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good but they dont stay on my head when I'm working out, like when Im doing crunches. I bought these for the gym so I just take them off when doing crunches

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ROSSB,

      We're glad that you're enjoying the sound quality of your WH-CH720N headphones! While they're designed to offer a comfortable and lightweight fit for daily casual listening, they do not feature a high-clamping sports grip or sweat-resistance rating required for intense workouts or dynamic movements like crunches.

      We truly appreciate your feedback regarding the fit during exercise, and we will share this experience with our product development team.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great value, especially when on sale!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale for around $82. Works great, sounds great without too much fiddling with the EQ settings in app, and is very comfortable! There is a cool feature you can enable in app where the noise cancelling gets enabled or disabled depending on if you're sitting/walking. There was another settings relating to your location but disabled it. Speaking of, the noise cancellation sounds better then my air pods pro 2 (In my opinion) and I feel more isolated when in my noisey work setting. I also picked these out for multipoint. The multipoint is quite nice and the switching is fairly seamless. I use it with my phone, work and personal laptop, and my steam deck. No apparent issues! Sounds great on the deck. I've had these for about 4 months at the time of writing and haven't had any problems. I do wish they were more compact but for the price I can't argue.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob, it is fantastic to know you’re having such a positive experience with your WH-CH720N headphones!
      We really appreciate you sharing your thoughts and it’s great that you’ve been getting the most out of the multipoint connection and noise cancelling.

      Thank you for choosing Sony and for taking the time to share your feedback!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Offering a balance of impressive sound quality, excellent comfort, and long battery life.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Whirlpool!

      We’re so glad you’re enjoying the impressive sound, comfort, and long battery life of your WH-CH720N. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 4 out of 5 stars

    NEAT!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were my first pair of ANC headphones and they're pretty solid! great sound, ridiculously good battery life, decent noise isolation and an overall comfortable build that actually had me forgetting I was wearing them on occasion which is new for me as a video editor who spends hours in front of my computer with headphones on and experiences uncomfortable amounts of head pressure during longer sessions. I had a couple of problems with connectivity on my phone the first time I turned them on but it went away after i updated the companion app (which also provides audio customization if the out of the box sound isn't to your liking) and it was smooth sailing from there! Give these a shot if you're in the market for entry level headphones that won't break the bank and are actually a fun listen!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jude,
      Thank you so much for taking the time out to share your experience! We're happy to know you are enjoying the amazing sound quality, long battery life, comfortable fit, and noise canceling features of the WHCH720N. We're glad to hear that the connectivity issues has been resolved after updating the software. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great choice!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones’ sound quality is very good and they are comfortable. They cover my ear and have great noise canceling. Battery life’s perfect too! They lasted for a week of not so heavy usage.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    New Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones, battery lasts for days, very comfortable to wear all the time, and not heavy at all. I just wished it came with a case to put them since they feel so light and easily breakable. Some sound may also leak at very high volumes.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GMora, thanks for the fantastic review of your WH-CH720N headphones!

      We're thrilled to hear how much you love your headphones – it's great that the battery life and comfort are standing out! We understand your feedback about wishing for a case and the concern about them feeling easily breakable due to their lightweight design. While they don't come with a hard case, their durable build is designed for everyday use.

      Regarding sound leakage at high volumes, this can sometimes happen with over-ear headphones, please try testing with the sound adjustments on the Sony Connect App to avoid this to happen again. You can also refer to this article: ''What is Noise-Cancellation and what can I expect?'' [https://www.sony.com/electronics/support/articles/00203389?utm_source=glean]

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I mostly use it for my tv. Very light, exceptionally good sound, and a long battery life. Definitely worth the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for sharing your review, SimonR!

      We are so pleased to hear how much you are enjoying the WH-CH720N headphones, especially for TV viewing! It is wonderful to know that you find them very light and that you've experienced exceptionally good sound and a long battery life.

      We agree they are definitely worth the money, and we appreciate you choosing Sony for your listening needs!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    You get what you pay for

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bottom line: great headphones at a very affordable price. These aren't the best noise cancelling headphones out there, "noise mitigating" would probably be more accurate, but they definitely cut out ~70% of background noise. Probably wouldn't be great on airplanes, but for studying/writing these have been great. Battery life was pretty surprising, I didn't expect it to last as long as advertised. They charge fast, last forever and maintain really solid sound quality. Cons: The only thing I wish was different was they don't fold up so transporting them is tricky. However, this was stated in the product description so I can't really complain

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Versatile

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and connects well with both my PC and my iPhone. The battery lasts a surprisingly long time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christy,
      Thanks so much for sharing your feedback on the WH-CH720N headphones!
      We are honored to hear that you're enjoying the great sound quality and that the connection with both your PC and iPhone has been smooth. It's also excellent to know the long battery life is a pleasant surprise!

      We appreciate your business and thank you for choosing Sony headphones!
      Best regards,
      Estefany sony-global

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Fantastic sound, microphone is subpar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound quality. Im hearing music in ways I've never heard before, and gaming is more immersive than ever. Bass is fantastic, and sound cancelling is so good that i get paranoid about my surroundings sometimes. 10/10 sound quality. The microphone on them is practically useless, though. Works fine for making phone calls, but don't plan on using it for any form of content creation, your phone or laptop microphone will be higher quality than this audio. Ive been using them every day for weeks and just had to charge them for the first time yesterday, battery life is very impressive.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DCDC,

      We are absolutely thrilled to hear that the WH-CH720N headphones are delivering such an immersive audio experience for your music and gaming, and we're proud that the sound quality, bass, and long-lasting battery life have earned a 10/10 rating! However, we appreciate your candid feedback regarding the microphone quality for content creation purposes. The microphone technology in this model is primarily optimized for clear, hands-free voice calls in daily use and not for professional-grade recording or broadcast audio; for higher-quality, low-latency communication like content creation or serious gaming, we recommend utilizing a dedicated, wired microphone or one of our specialized headsets like the Sony INZONE series.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Rick's review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality battery lasts a long time, very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RichardJ,

      Thank you for your positive review of the WHCH720! We're thrilled to hear that you're enjoying the excellent sound quality, which is designed to deliver clear and balanced audio across a wide range of music and media. It's also great to know that the battery life is meeting your needs, providing extended playtime so you can enjoy your audio without frequent recharging. Comfort is a key feature of the WHCH720, and we're pleased to hear that the lightweight design and ergonomic fit make it easy to wear for long periods

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Noise Cancellation & battery power

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have the best noise cancellation and the battery lasts for an incredibly long time!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CLAUDIAB,

      Thank you for choosing Sony!

      We couldn't be happier to hear that the WH-CH720N headphones are delivering excellent noise cancellation and long battery life for you. Your appreciation means a lot, and if you're interested in exploring even more advanced options, our newer models like the WH-1000XM5 and WH-1000XM4 offer enhanced features for an immersive experience. You can check them out here: https://electronics.sony.com/audio/headphones/c/all-headphones

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones does its job. Its perfect for trying to watch your own show without disturbing anyone. And its noise canceling is a game changer. It drowns out noises and give me some time to relax and enjoy peace and quiet. Fits well on my ear comfortably. Doesnt get in the way when doing chores. Sound is very good quality. Battery last really long. Good product

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these earphones. They cancel out outside noise, comfortable for everyday, traveling. Have a bit of a struggle when working out but still enjoy using them for the gym. Battery life is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnaM,

      That's wonderful to hear! We're absolutely thrilled you're loving your Sony WH-CH720N Wireless Noise-Cancelling Headphones.

      It sounds like they're really delivering on what matters most: excellent noise cancellation for peace and quiet, comfort for extended use, and fantastic battery life that keeps up with your busy schedule. We appreciate your honest feedback about using them for workouts; it's helpful for us to know.

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great headphones, good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is excellent with these deep bass noise along with strong mids really balance out of the sound. And I’m very impressed with the active noise cancelling as well. It basically eliminates all of the engine hum on a plane and gets rid of lots of low frequencies extremely well. You can use an app to fine tune settings which worked well for me although I didn’t really need to change much. Battery seems good but I haven’t tested it to the max. Pairing and connectivity has worked well, doesn’t switch as seamlessly as AirPods between my devices but has been as easy as selecting them in devices for it to pair up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lightchaser,
      Certainly, we enjoyed reading your remarkable review and truly appreciate your efforts! We're delighted to hear your enjoyable experience with the excellent sound quality, noise canceling function, connectivity, features, and overall performance of your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great headphones for decent price!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these to replace my old glitchy WH-1000XM3 headphones that finally kicked the bucket. I have XM5's for home use, but needed something decent and not too expensive to use at work in a loud dusty lab. These are pretty decent for the price! The sound is fantastic, which is what I was having trouble finding in similar headphones that boasted noise cancelling capabilities. These only have 2 sound modes as opposed to 3 on the "fancier" headphones, but I never actually use the full noise cancelling so that doesn't bother me. There is some sound that comes through on the noise cancelling setting, but it doesn't bother me, as I need to hear some stuff and don't like too much sound to come through. These headphones are really light compared to my fancy ones, which again is actually really awesome while I'm working. I don't get a lot of fatigue on my head, which is great because I'm wearing these for hours at a time. I haven't used them enough to test the battery time, but seems to be going strong so far!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    best headphones yet!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this for more than a year, and it's my favorite pair of headphones. It's comfortable, light weight, and the sound is great. Unlike another pair of Sony headphones, this one doesn't hurt my ear. I think it might be the way it's shaped, but I can wear this for hours on end. Great pair!! I'm actually considering buying another pair for standby!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Fire headphones

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yooo this headphones are fire, you can like adjust the bass, treble, and mid and more. Noice cancellation is amazing, I can’t hear my screaming wife when I got these babies on. Only thing that bothers me is that the headphones can’t fold so I can’t fit them into like a small bag buts it’s alright cuz I got them on most of the time. Overall, favorite headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user732771, Thank you for the the amazing review! We're thrilled to hear you like the highly adjustable sound, excellent noise cancellation, and overall performance of your Sony WHCH720N. We have noted your input about the lack of folding options and will be sure to forward this feedback to the appropriate department. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Good quality for cheap price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound in these headphones is really good, and together with the noise cancellation they are really nice for travel. In addition they are pretty lightweight which makes them really comfortable. However the fact they dont have a case or a bag to carry them sometimes was an issue to use them, also if you have big ears they could be a little bit uncomfortable as the ears could friction with the headphones as there is not that much space in the ear. Eitherway is a good quality product for the price it has.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thanks for commenting, Juan!

      We are extremely pleased to know about your satisfaction with the amazing sound quality, exceptional noise canceling function, lightweight & very comfortable fit design, and reasonable price of these headphones. We greatly appreciate your feedback with the carrying case and size of the earpads.

      Thank you so much for the perfect star review and for choosing Sony!

      - Romeo Sony_US