Customer Ratings & Reviews

Wonderful, RobbieM! We're happy to hear that you like your new Sony headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig

Hi Browneye3, We are glad to hear that your daughter loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Hi NoemiH,
Thank you for an amazing review and recommendation! We're happy to hear that you love everything about your WHCH720N headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris

Hi Wildjaguar, Thank you so much for the 5-stars review and for sharing your amazing experience with our WH-CH720N! We're glad you're happy and satisfied with the amazing sound quality and noise canceling of the headphones. Thanks for choosing Sony! -Jess

Hi JayR, We are glad to hear that your new Sony WHCH720N headphones are the best headphones you have ever bought and that you love them. Thank you for your purchase. Enjoy! Vincent

Hi SadgeBuyer, We're glad that you are satisfied with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Hi GSB4LCR, You've made an excellent choice! Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam

Hi Erieeee,

We appreciate your feedback. To make sure the noise canceling feature works better, make sure to wear the headphones correctly: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000781372.html. Please take note that the noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.

We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.

Thank you for trusting Sony!
Vincent

Hi IreneN, Thank you for giving the WHCH720N a perfect rating! We always appreciate customers who take the time to give us their feedback. Thanks for choosing Sony! -Sam

Hi GeorgeS, We are happy that your new Sony headphones are working well for you. You can control the volume from volume control of the connected device or from the headphones (compatible profile: AVRCP). Check out this link for more details: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000776853.html. Should you need further assistance, you can email us at socialsupport@am.sony.com. Thank you for choosing Sony! Vincent

Hi JonE, nice! We're glad you are enjoying our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

That's awesome, Edwin! We're glad that you are satisfied with your new Sony CH720 Wireless Headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig

Hi HenriR, We are happy to know that you now have a pair of great headphones for school and gym. Thank you for your purchase. Enjoy! Vincent

Hi AaronO,

Great! We're glad that your son is enjoying these amazing headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!

-Ralph

H JorgeS, We are glad to hear that he loved his new Sony wireless noise canceling headphones. Thank you for choosing Sony! Vincent

Hi JoeM, It's good to know that you like the sound quality of your Sony WHCH720N wireless noise canceling headphones. We take all user input seriously and will make sure your comments reach the appropriate person, especially with regard to your concern. Thank you for choosing Sony! Vincent

Hi GoldenDraco, We're glad that you like the design, and ease of use. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin

Thank you for sharing your feedback, FranciscoL.

We are so sorry to hear that the sound quality of your WH-CH720N headphones wasn't what you expected and that you found the bass to be lacking. We understand your disappointment, and this is certainly not the listening experience we aim to deliver.

To get the most out of your headphones, you can use the free Sony | Headphones Connect app to customize the sound with the equalizer. This will allow you to adjust the bass and other settings to better suit your preference.

If you are looking for an even more powerful and impactful bass experience, we highly recommend exploring our ULT WEAR headphones, which are specifically designed to make you "feel every thump in your music." Our premium WH-1000XM series also offers exceptional sound quality with customizable bass.

We appreciate your honest comments. Your feedback is valuable and helps us understand how to better meet our customers' needs.

Thank you again for being a Sony customer.

Best regards, Gus, Sony Social Media Team

Hi Hsquared, we're glad you like our product! Cancel out background noise with Noise Sensor Technology or use the Ambient Sound Mode to stay connected to your natural surroundings. Adjust ambient sound with the Sony | Headphones Connect app to control your listening experience. Thank you for choosing Sony! Thanks for choosing Sony. ~Earl

Hello ISPENO, We are happy that you now have a very good wireless headphones. Our WH-CH720N headphones also allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. Thank you for trusting Sony! Vincent