Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort, Sound quality
Next best thing to Bose
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are my favorite pair of headphones I’ve bought in years. They charge quick, they have excellent sound quality, they have lasted me over a year and they’re comfortable. It’s a shame they raised the price but they are definitely worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello KatherineO,
Thank you for choosing Sony!
We're elated to hear that your WH-CH720N headphones have been your favorite in years, providing quick charging, excellent sound quality, durability, and comfort. Your thoughtful feedback about the value despite the price change is greatly appreciated. Thank you for sharing your experience with us!
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Best headphones under 100
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this Sony to replace my Xm4’s. Found them on sale for $99.99 and couldn’t pass up on it. Since having it for a few months, these headphones have become my favorite pair. Good noise canceling that rivals more expensive headphones. True to the Sony brand, these headphones are well built and comfortable to wear for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello CarlosR,
Thank you for choosing Sony!
We're immensely pleased to hear that you're enjoying your WHCH720N headphones! It's fantastic that you were able to get them on sale and that they've become your favorite pair. We're glad to know you're happy with the noise canceling and find them to be well-built and comfortable for long-term wear. Thanks for the great feedback!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Would recommend!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for an international trip and they worked great! Noise cancellation worked great for the plane, and battery life was not an issue. Only bummer is they dont come with a carrying case, but they packed in fine in my backpack or around my neck when not using.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Elizabeth!
It brings us great joy to hear that your WH-CH720N headphones were a perfect travel companion for your international trip. Knowing the noise cancellation performed so well on the plane and that the battery life was up to the challenge is fantastic.
We hear you regarding the carrying case. We totally understand how a dedicated case makes things easier for travel and storage. We appreciate your feedback.
Thank you so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Headphone
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable fitting all day. Not recommended on hot days. Noise cancelation is great. I use them for outdoor machines
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the review, Schlingding!
We’re glad to hear you're enjoying the all-day comfort and great noise cancellation while using your WH-CH720N with outdoor machinery. We appreciate the feedback regarding use in hot weather—that's helpful for other users to know!
Thanks for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Cozy & Comfy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great, it feels comfortable even after multiple hours of using them. It cancels out noises pretty well and overall im glad I got it for myself to focus on my hobbies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rnrebt,
It is truly wonderful to know that your new headphones are helping you focus on your hobbies by providing lasting comfort and effective noise cancellation. We design our lightweight models specifically for those long sessions of use, so it’s great to hear they are meeting your needs perfectly.
Thank you for trusting Sony to be a part of your listening experience.
Regards,
Dominick
- Pros mentioned:Sound quality
Greatest headset…ever!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this set of headphones so much, now me, my wife, and now my child own a pair. Easily connects to any Bluetooth device and the sound is phenomenal. I use it for entertainment, wife and child use it for online school. Even though you can’t see a mic, you’re easily heard through devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dmnobles,
Thank you for choosing Sony!
We're truly heartened to learn that you and your family are enjoying the WH-CH720N headphones! It's fantastic to hear that they've become a favorite for everyone, from online schooling to entertainment. We're also glad that you're finding the sound and microphone quality to be phenomenal and that the Bluetooth connection is seamless.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Great choice for good headphones!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is superb! Constrction! Sound! Noise cancel! Comfort! Very light weight for this style (covers entire ears). Microphone and Bluetooth perfect. Easy to charge. They aren't flashy - they simply work real good! Highly recommend! I think they're gonna last a long time!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaveEvansMass, Awesome! We are glad to hear that you are happy with your new headphones! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! -Carl
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the money i paid for. The sound is great and the fit is very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Boss71,
Thank you for choosing Sony!
We're excited to hear that your WHCH720N headphones are delivering great sound and a comfortable fit. Knowing that you feel the value of your purchase is very rewarding for us. We appreciate your support and hope these headphones continue to enhance your listening experience.
Best regards,
-Fred
- Pros mentioned:Comfort, Sound quality
Sont WHCH720N Wireless Headphone Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the money I have found the sound quality of these headphones to be excellent. They are also very comfortable for long periods of use.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Yes! Would highly recommend
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love! They fit nicely and they’re comfortable. They’re not too tight on my head. They have the option to noise cancel and the option to hear what’s going on around you. You can turn that on and off. I like that incase someone tries talking to me while I have them on.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stephanie, Thanks for sharing your awesome experience with your Sony headphones. We are glad to hear that they are the best headphones for you. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase. Enjoy! -Craig
- Pros mentioned:Battery life, Comfort, Sound quality
Great headphones!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my Sony WH-CH720N headphones! The sound is amazing, the noise-canceling works great, and they’re so comfortable to wear for hours. Plus, the long battery life is a big bonus.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesG, Thank you for the positive review! We're thrilled to hear you love the amazing sound, great noise canceling, comfortable fit, and long battery life of your Sony WHCH720N. Thanks for choosing Sony! -Sam
- Pros mentioned:Comfort, Sound quality
Comfortable headset.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Easy to pair. Very comfortable to wear for long periods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, HarryD,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!
Thanks for choosing Sony, have a nice day!
-DiegoV
- Pros mentioned:Battery life, Comfort, Sound quality
Super Comfy and Long Battery Life!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the perfect headphone in my opinion. They are super comfortable, have great sound quality, and are easy to connect with a long battery life! I wear these pretty much all day every day and have no issues!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaT, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great at first…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I initially LOVED these headphones! Noise cancellation was perfect, and sound quality was great. Unfortunately, either my smaller than baby like ears are the issue (very possible), or the quality has declined. If they aren’t fully charged (sometimes even when they are), the noise cancellation simply does not work. Bluetooth connectivity is great never any issues there, it’s weird to connect but it’s very straight forward. You cannnot take phone calls with this - so don’t even try (not a flaw for me). I love that you can if you have time to have the sound be customized to your ear. Before the issues started it was a 4.5, but today it’s a 3.5 for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KristenJ,
We are sorry to hear that the excellent noise canceling and sound quality you initially loved have recently declined, especially regarding performance when the battery isn't fully charged. It is certainly not normal for the noise cancellation (NC) to fail intermittently unless the battery is critically low (below 10%), so this suggests a potential software or power management issue. Please try resetting the headphones by holding the power and NC/AMB buttons simultaneously for about 7 seconds, and ensure you have the latest firmware via the Sony | Headphones Connect app. If the NC performance issue persists even after a full charge and reset, please reach out to our support team for troubleshooting https://us.esupport.sony.com/support/s/support-contact?language=en_US.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Comfort, Sound quality
Love Sony
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very durable and good for weightlifting. Sounds is very clear 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BrianaA!
It is awesome to hear that your WH-CH720N is keeping up with your weightlifting sessions—that durability and clear sound are exactly what you need for a 10/10 workout!
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
- Pros mentioned:Battery life, Sound quality
great set of headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love the long battery life and the noise cancelling as it softens the louder noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoC!
Thanks for reaching out and sharing your experience! It is truly wonderful to know that the long battery life and the noise canceling on your WH-CH720N are making a real difference in softening the world around you.
We're genuinely thankful you decided on Sony!
Best regards,
Estefany
- Pros mentioned:Comfort
Good Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones! I got them for when I wanted to listen to music but I didn’t want earbuds in my ears, and they work very well. They aren’t too tight on my head, but that means that they slip off sometimes if I’m not sitting up. The noise cancellation and transparency modes aren’t life-changing or anything, but they certainly get the job done. The battery life is amazing, I can use them for over a week before needing to charge them again. They pair easily and they come with an app where you can adjust the sound settings to your liking. My $200 AirPods don’t even have that feature. These are great headphones, and I recommend them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeCool,
We are honored to hear that the WH-CH720N has become such a valued part of your daily listening routine! We are thrilled that you are enjoying the freedom from earbuds with our lightweight design, and that the incredible battery life is keeping your music going all week long. It is especially great to know that you’re taking advantage of the Sony | Sound Connect app to personalize your audio experience—a feature we take great pride in offering to ensure your sound is exactly how you like it.
Thank you for trusting Sony.
Best regards,
Dominick
- Pros mentioned:Battery life, Sound quality
Great for the gym
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have AirPods that I love and use everyday for work but was looking for a pair of headphones to exclusively live in my gym bag. I saw that this one went on sale and i picked it up. It sounds great, fits nicely on my head and battery lasts along time. No complaints at all.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kiki,
Great find! Thank you for purchasing our Sony WHCH720N. We're glad that you like the sound quality, battery life and how it fits to your head. With our Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco
- Pros mentioned:Comfort, Sound quality
Comfy over-ear headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When selecting these headphones I was prioritizing the feel over sound, and these were exactly what I was looking for! They are comfy and fit perfectly over my ears, sound quality is decent and perfectly fine for my casual listening needs. Can't speak to battery life because I actually prefer using them with the wire.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Aloof28,
Thanks for the review and the 5-stars rating! We are very glad to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.
Thanks for choosing Sony, have a fantastic day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones fit well, are easy to use and sound great! I like the soft pink color.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, SusanT!
We’re so glad you’re loving the fit and sound of your WH-CH720N! It’s also great to hear that the soft pink color is hitting the mark—we love that stylish look, too.
Thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team