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$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2930 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 2,930 reviews
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, fits comfortable, good everyday use, good price!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kris,

      We’re so glad to hear you’re enjoying your new headphones! It’s great to know that the sound quality, comfort, and value make them the perfect choice for your daily listening.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    first pair

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pair of headphones (that arent airpods or a gaming headset) and theyre great! I got them specifically for the gym, but I wear them all the time at home, and when I travel. Theres even an app where you can customize the functionality and sound!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Vero,

      Thank you for choosing Sony!

      It brings us great joy to hear that your first pair of WHCH720N headphones has become such a versatile part of your daily routine. We intended for these to be excellent for active use, but knowing they have transitioned into your go-to choice for travel and relaxing at home is wonderful. It is also fantastic that you are taking advantage of the Sony | Sound Connect app to tailor the audio profile to your unique taste; that personal touch really makes the listening experience your own.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    New headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them sound is amazing and charge hold for a long time

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the review, AnibalM!

      We are so glad to hear that you are loving your WH-CH720N headphones. It is great to know that the sound quality is hitting the mark and that the long battery life is keeping up with your needs. We designed these for comfort and longevity, so we are happy they are working out well for you.

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Fantastic!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, easy to use! Would recommend to anyone needing noise cancelling headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BenG,

      Thank you for choosing Sony!

      We couldn't be happier to hear that you appreciate the great sound and ease of use of your WH-CH720N headphones. Your recommendation means a lot to us and reflects the care we put into delivering quality audio experiences. For an even better experience, you might want to explore our newer models like the WH-1000XM5 or WH-1000XM4, which offer advanced noise-canceling features and enhanced comfort. You can check out these models and more at: https://electronics.sony.com/audio/headphones/c/all-headphones

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Comfortable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable wearing. High quality sound. Great noise canceling feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DavidB, thanks for leaving us a review! It brings us great joy to hear that you find your new WH-CH720N headphones so comfortable and that you’re loving the sound quality.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Bought for noise cancelling, great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these ver Memorial Day weekend 2024. They’re great with noise cancelling and having the apps for immersive audio. Photos are taken of the ear and you do need to download the apps with Immersive audio. Once you do so, holy crap is it a game changer. The music is amazing and the battery life is about 10 hours on a single charge. I HUGHLY RECCOMEND the warranty from Sony. The Geeksquad warranty is limited to what the Sony warranty offers at the same price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tomas,
      Excellent choice! We're happy to hear that you are enjoying the noise cancellation, Sony Headphone| Connect app, long battery life, and warranty of your WHCH720N headphones. We always strive to deliver the best quality with our products and aim to provide the greatest experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancelling and volume. Feel nice on the ears and have a smooth soft fabric all around.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SaraR!
      It is fantastic to know that you are loving the fit and the sound of your WH-CH720N headphones. We're glad the fabric and noise cancelling are making a difference for you!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the sound quality is excellent and battery life is great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshtonG,

      We are really happy to hear that you are enjoying the excellent sound quality and impressive battery life of your new headphones! To provide that premium audio experience, this model features our Integrated Processor V1, which helps eliminate distortion for a clear and authentic listening session. Additionally, you can enjoy your favorite playlists for longer with up to 35 hours of battery life, plus a quick charge feature that gives you up to 60 minutes of playback from just a 3-minute charge.

      Thank you for making Sony part of your listening experience.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Great headphones at any price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super comfortable, with great sound. The noise cancelling also works very well and surprised me when I could hear outside noise...and then it was gone. Amazing value for the price with no compromises.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product for its price. The noise canceling is good, the ambiente sound is not that good, they are comfortable, and the life battery is great I can use them all day for 4 days without having to charge it again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anjha, Great! We're glad that you like the noise canceling function, sound quality, comfort, and battery life. Your feedback is great appreciated! Thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Best value headphones I've found

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounding headset with noise cancelling. If you can get it on sale for $100, which seems often, its a fantastic deal. Compared to others at that price point it has a very nice neutral sound profile that you can adjust with the ap equalizer if you like. Noise cancellation is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RAULR!
      We are thrilled to hear that you’re finding the WH-CH720N to be such a fantastic deal, especially with that neutral sound profile and solid noise cancelling. It’s awesome to know the equalizer in the app is helping you dial in the sound exactly how you like it!

      Thanks for selecting Sony headphones!
      Warm regards,
      Estefany sony-global

  • Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Very light, well constructed. Excellent sound, good battery life. Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headset, very light, outstanding audio quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ChrisP,

      It’s great to hear that you’re enjoying the lightweight design and audio quality of the WH-CH720N! We designed these to provide long-lasting comfort without compromising on the high-quality sound Sony is known for.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great head phones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been using since purchase and love the sound and quality. It’s very comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DianaO,

      We are truly heartened to learn that you are loving the sound and quality of your Sony WH-CH720N headphones!

      We are thrilled that you find them very comfortable to wear, even after continued use since purchase. We strive to offer a great listening experience combined with superior comfort.

      Thank you for trusting Sony!

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Better than value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these as a last minute cheap purchase but I didn't realize how good these were until I brought them to the gym. They are super comfortable and have a great sound and noise cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BaileyMalbrough,

      Thanks for this wonderful review!

      We're so glad to hear your WH-CH720N headphones—even as a "last minute cheap purchase"—have exceeded your expectations, especially for gym use!

      It's fantastic that you're experiencing the super comfort and great sound quality, along with effective noise cancellation. We designed these headphones to be lightweight and comfortable for extended wear, and it's particularly rewarding to know they're performing so well for your workouts, allowing you to truly immerse yourself in your music.

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 5 out of 5 stars

    Great option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mother needed new headphones and these were a perfect fit! Very easy to use, Bluetooth and cord connection. Very long battery life. Product lives up to the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KeilaS,

      Thank you for choosing Sony!

      We're truly heartened to learn that the WHCH720N headphones have been such a perfect fit for your mother. It’s wonderful to know she’s enjoying the ease of use, the flexibility of both Bluetooth and wired connections, and the impressive battery life. We’re glad the product delivers the value you were looking for, and we appreciate you taking the time to share such positive feedback.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Very Nice !!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am loving my new headphones. I knew I made the right choice for my first headphones. You do have to install an app to use the headphone. so far, no problems at all with the app. Battery life is excellent. Sound quality is great. The noise cancelling feature is awesome. There is no case for the headphones, so I just recommend keeping the box it came in for storage. Like any other device, I am very careful with my headphones. At first, it does feel a bit fragile. This is a great budget headphone. I definitely recommend this for college students.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Richard,
      Good decision! We are truly delighted that you like the sound quality and noise canceling feature of your new Sony WHCH720N. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. The battery last for a long time. It's comfy on my ears. Noise cacelling works well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leah We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Recommend!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, these headphones are a great quality and very comfortable!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LaceyS,
      We really appreciate you sharing your thoughts on the WH-CH720N headphones!
      We are delighted to hear that you find the quality to be great for the price and that they are very comfortable for you.

      The WH-CH720N headphones were designed to give you excellent sound without breaking the bank, offering Digital Noise Canceling and up to 35 hours of battery life so you can listen all day long. They are also super lightweight for easy portability!

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Outstanding Noise Canceling at this price range!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the money, these are OUTSTANDING. Took them on a flight, and just really good noise cancelling. Comfortable too, and I have large ears. Sound quality is good enough, you can tweak in your 'Headphones' android app - bump up the mid-highs a bit for more clarity in the 3000 to 6000htz range (based on reviewers comparison to fancier XM4s). But I mainly got these for the noise canceling aspect.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US