Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
A Good Product At a Good Price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony Wireless Noise Canceling Headphones work very well and are very comfortable to wear. Unlike the ones that you wear in your ears, all surrounding sound is completely "blocked out". So all you hear is what is playing in your Sony Headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Harmonicat, Thanks for the positive feedback. We're glad you like your new headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Work great while being outside.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, and I can be outside at the edge of my large property and still get the Bluetooth from our house wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hansen,
We are thrilled to hear that you're enjoying the great sound quality and the impressive Bluetooth range of your WH-CH720N headphones! It is wonderful to know they stay connected even from the edge of your property.
Thanks for choosing Sony.
Best regards,
Eliab
Good buy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really a good buy, in my opinion. At the beginning I had difficulties tp figure out how to get the connections with each the phone or Tablet. For that I had to go back to the shop, where I purchased it. After the help from a friendly and Supportive woman from the technic help, I get all connections with each Equipment. Thank you for the offer on the Laborday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wager,
We're so glad to hear that! Thank you for giving us 5 stars and sharing your experience—We hope you’re enjoying both the easy connectivity and the comfortable, lightweight design that makes the WH-CH720N a great choice for everyday listening.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice headphones would recommend to but good quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mase!
We are very glad to hear that you are happy with the quality of your WH-CH720N. It means a lot to us that you would recommend them to others looking for a great pair of headphones!
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
We appreciate your decision to go with Sony!
Best regards,
Estefany
Head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like them. Everything I wanted so that I can listen to my albums load without disturbing everyone else in the house, Was easy to connect because I had my kids hook them up for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DuaneA,
It brings us great joy to hear that you are really liking your new headphones and that they are providing the perfect way to enjoy your favorite albums at any volume without disturbing your household.
We aim to make our technology accessible for everyone, and it is wonderful that your kids were able to help you get connected so quickly. The WH-CH720N is designed to deliver a rich, private listening experience, and we are thrilled that you can now immerse yourself in your music with both comfort and ease.
We really appreciate you being part of the Sony family.
Regards,
Dominick
Great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My teens love these headphones! I bought two of them. You can use them with a cord or Bluetooth. Sound quality is great! They fit over the ears nicely and are very comfortable. They also have the noise cancellation option. This helps when they’re playing games or listening to their music. I’d recommend these headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello TamO, We are thrilled to hear that your teens love their new Sony WHCH720N wireless noise canceling headphones. You chose the best for them. Thank you for trusting Sony! Vincent
WHCH720N headphones are WORTH it!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.VERY GOOD ENTRY LEVEL HEADPHONES. HIGHLY RECOMMEND! good noise cancelling and has a performative battery life.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review!
We are so glad to hear that you are enjoying your new WH-CH720N headphones. It's rewarding to know that the noise canceling and long battery life are making such a positive difference for you. We designed them to be a great entry point into our noise-canceling headphone line, so it's wonderful to hear that we hit the mark.
Thank you again for choosing Sony and for your strong recommendation.
Best regards, Gus, Sony Social Media Team
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these primarily for their noise-cancelling feature. That worked great, and by itself warrants a five-star rating. The overall rating goes down a notch due to comfort. On the red-eye from San Diego to JFK these lost their fifth star somewhere over the Great Plains, or maybe even the Rockies.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MartinW,
Thank you for choosing Sony!
We're elated to hear that the noise-cancelling feature of your WHCH720N headphones has made such a positive impact, especially during your travels. We also appreciate your honest feedback about comfort on long flights, as it helps us understand how we can continue improving the user experience. Your insights are invaluable, and we hope the excellent noise cancellation continues to enhance your journeys.
Best regards,
-Fred
Love it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, I love it. It is Light and perfect in canceling the noising
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sbakkar,
We're so glad to hear that. Thank you for sharing your 5-star review and letting us know how much you love the lightness and excellent noise canceling of your Sony headphones. It's wonderful that they deliver such comfort and peace wherever you go.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Comfortable!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stays where they should and sound great! Great price too!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kat99,
That's wonderful to hear! We are so glad that you're enjoying the sound and comfortable fit of your WH-CH720N headphones. Providing great quality at a great price is what we aim for, and we appreciate you sharing your positive feedback.
Thanks for choosing Sony.
Best regards,
Eliab
A blessing in disguise
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my 8 year old granddaughter. At first, I was hesitant to purchase them as I thought this was more appropriate for a much older child or adult, however I am so glad I did. As it turns out, her parents are going through a separation which has been and will continue to be heartbreaking for her and her 5 year old brother. She puts these headphones on at night, in bed, so she can listen to classical, soothing music ( think Yo Ma Ma) in order to relax and fall asleep. This purchase was so much more than just another Xmas gift. It was a healthy coping strategy for a precious child whose whole world is being turned upside down. I am most grateful.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing this touching story, Nana06.
We are deeply moved to hear that the WH-CH720N headphones are providing your granddaughter with a sense of comfort and peace during such a difficult time. Knowing that our technology can offer a helpful coping strategy for her is incredibly meaningful to us.
We are so grateful you chose Sony to help support her. Our best wishes to you and your family.
Best regards,
Gus, Sony Social Media Team
Great for college
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to use for college when I need to study or listen to online lectures and the sound quality is excellent. The battery life is great as well, it will last 2+ days on one charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Valerie, That's great to hear! We're glad you find these headphones helpful in your studies. Enjoy and thanks for choosing Sony. -Craig
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality along with a great battery life. Used them on a long flight and they were perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, asf6,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! Do not forget to download the Sony Sound Connect app to enhance features and the overall experience!
Thanks for choosing Sony, have a nice day!
-DiegoV
Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones over all, have had no problems so far and the sound quality is amazinggg, base is ehh but good thing I’m not a base kinda guy. The best part is the battery life for sure tho.
I would recommend this to a friendGreat Headphones For The Money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Headphones reproduce the sound accurately, are comfortable to wear, noise cancelling function does work well and are lightweight.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryL,
We're thrilled to hear you are enjoying the WHCH720N headphones! Their comfort, noise cancelling feature and batterie life make them perfect! We hope they continue to enhance your overall sound experience. Thanks for choosing Sony.
-Aldair
Awesome light weight and good Noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing comfort with super light design. The sound quality is just awesome and the noise cancellation really works well. Also the option to choose noise cancellation on and off is very useful. The only one con I noticed is the connectivity some times it takes few tries to connect specially on the android device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi satz,
Thank you for the 5-star rating! We're delighted to hear you are enjoying the comfortable fit, lightweight design, Noise canceling and Ambient sound mode of your new Sony headphones. We're sorry if you are experiencing connection issues with the unit. Allow us to help make this a better experience.
Make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. If you are unable to make a Bluetooth connection, please try some solutions below:
Check that the headset is turned on.
Check that the Bluetooth device is turned on and the Bluetooth function is on.
If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. If this is the case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
Reset the headset.
Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely comfortable pair of headphones, especially for the price. Sound cancelling is amazing, and can be disabled if needed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gonzahart,
Thank you so much for taking the time to share your experience with the WH-CH720N headphones! We’re thrilled to hear that you find them extremely comfortable and appreciate the outstanding sound cancellation feature.
Thanks for choosing Sony!
Best regards,
- Stephanie
Good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones for the price. Just what you’re looking for if you want noise cancellation and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MeganS, Thank you for the great 5 stars review! It makes us really happy to hear you found what you were looking for. The WHCH720N noise cancelling allows users to enjoy their music without external disturbances, not to mention its cushioned earpads and an adjustable headband that helps ensure a secure and comfortable fit for longer listening sessions. Thank you for preferring Sony! Best regards, -Ismael
Basic but good sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am very satisfied with the product, the sound meets my needs. The instructions were lacking. For instance having to hold the on button for 10 seconds. Fortunately YouTube had a fee videos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiniS,
We are immensely pleased to hear that you are very satisfied with the sound quality of your new headphones! It is great to know that the audio performance is a perfect fit for your listening style. We appreciate your feedback regarding the initial setup process; while we aim for a seamless start, we are glad you found the resources you needed to get connected. These headphones are designed to provide a premium experience with the Integrated Processor V1 and a lightweight, comfortable design that is perfect for all-day wear.
Thank you for trusting Sony.
Regards,
Dominick
Good purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ver confortable and sound is amazing. I really like the color pink.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CeciliaV,
Thank you for choosing Sony!
We're truly heartened to learn that you’re enjoying the comfort and amazing sound of your WHCH720N headphones. It’s great to know the pink color adds that extra touch of style you love. Thank you for sharing your experience!
Best regards,
-Fred