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Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2932 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 2,932 reviews
  • Rated 5 out of 5 stars

    Good purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ver confortable and sound is amazing. I really like the color pink.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CeciliaV,

      Thank you for choosing Sony!

      We're truly heartened to learn that you’re enjoying the comfort and amazing sound of your WHCH720N headphones. It’s great to know the pink color adds that extra touch of style you love. Thank you for sharing your experience!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Perfect sound.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought them for my dad and he loves them. He said the bass is nice and they fit perfectly around the ears. Not too tight and not too loose. He said the sound quality is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, Selena! We're glad your dad loves his new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones have a good laid-back neutral sound, They also have a good comfortable feel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AGordo3, we are truly delighted to hear your feedback on the WH-CH720N headphones! It's great to know that you're appreciating their laid-back neutral sound and comfortable design. These features make them perfect for long listening sessions, ensuring you can enjoy your favorite music or podcasts with ease.

      Thank you for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and easy to use. I have used these headphones in the gym and on the basketball court and they never slipped off my head. The salesperson was trying to convince me to get a more expensive pair of Sony headphones but this was more in my budget.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Riquien,

      Thank you for the purchase! We're glad to hear that you like the sound quality of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Very good for the money

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially I was not sure of these headphones, but they are wonderful. Had a few connection quirks but nothing crazy. I love them. Great sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lwoodr000,

      We’re happy to hear that you love your headphones and are enjoying the great sound! If you experience any further connection quirks, please ensure your firmware is updated via the Sony | Headphones Connect app to maintain a stable Bluetooth connection.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    noise cancelling things

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the noise cancelling, needs to know how to configure the app correctly and to your liking though

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tMak,

      We are thrilled you're loving the noise cancelling on your new blue WH-CH720N! To master the settings, we recommend using the Sony | Sound Connect app to customize your Equalizer (EQ) and fine-tune the Ambient Sound Control to your exact liking.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter loves these headphones. She always has them on her head. Says they are so super comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelissaP,

      We are so happy to hear that your daughter is loving her new headphones! Comfort is a top priority for us, and we're glad they’ve become her go-to pair.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 4 out of 5 stars

    Good sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is good. Decent battery life. There is slight problem with high strong the tension with the extender is though. You will have to either wear it over the head or remove it, can't move it around the neck when you are not listening to anything. It has a tight fit even with the extenders and it presses around the next blood vessels. I have an average neck size not a plus size mind you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KesT, We appreciate your feedaback. It's good to know that you still like your Sony headphones, especially their sound quality despite your concern. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Awesome Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance. Works as described. Long battery life, durable, light and stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DonaldE,

      We truly appreciate you sharing your positive experience with the WH-CH720N.

      We're delighted to hear they're delivering an outstanding performance, battery life, durability, lightness, and the best style!

      Thanks for choosing Sony!

      Sincerely,
      Jenn. Sony_US

  • Rated 4 out of 5 stars

    I'm happy for listening and talking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for protect my ears in a very noisy server room . It's very good even sound quality for both music and phone call is very good. Very good battery life and mic quality. For 100 bucks is very good production so far after 3 weeks. The only reason I put 4 stars instead of 5 is the pause key sometimes doesn't work even after I replace the headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliK, Thanks for the positive feedback. We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my sons and they love the noise cancellation! I don’t cuz now they can’t hear me when I talk to them LOL! Great product and bought 2 at the sale so even better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello McKinneymom,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your sons love the noise cancellation on the WHCH720N headphones—even if it means they’re a bit harder to get a hold of now! It’s fantastic that you took advantage of the sale to get two and are enjoying the great value.

      Best regards,
      -Fred sony-global

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones and definitely worth the price, comfortable on my ears and the sound is amazing when it comes through.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeonaC,
      Thank you so much for your wonderful feedback on the WH-CH720N headphones. We're thrilled to hear that you find them comfortable and that you appreciate the amazing sound quality.

      Thanks for choosing Sony!
      Best regards,
      - Stephanie Sony_US

  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and good sound quality. Filters out a lot of outside noise so it’s very nice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for noise cancelling and comfort

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great. I bought them for my 2 teenage daughters. They love the noise cancelling and the comdort of the cushiony ear pads. I would definitely recommend them. Im hoping they get me a pair for my birthday

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephanieG, Good to know your investment is worth it. We're glad to know that both your teenage daughters are enjoying the noise cancellation and the comfort provided by the cushioned ear pads. Your recommendation speaks volumes, and hopefully, they'll return the favor with a pair for your birthday! Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love to use this headset with noise cancellation, awesome sound and great feeling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Srinu,

      Thanks for the review and the 5-stars rating! We are pleased to hear how much you are loving your Sony Headphones and the amazing Sound quality it brings! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at all! Do not forget to download the Sony Sound Connect app to enhance the experience.

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Love these Headphones!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. Purchased them last minute for a flight, and they were incredible at blocking out the airplane noise that occurs during takeoff and landing. The sound quality is perfection and they are so much more comfortable than my husband’s more expensive headset. I will always reach for these. Love love love

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    noise cancellation works awesome and the speakers sound high quality and clear i love these for when i am mowing lawn

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LandonJ,

      We are thrilled to hear that the noise cancellation and sound quality are working so well for you, even while mowing the lawn!

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great I’ve had a lot of sound cancelling headphones but these ones are great you wouldn’t need anything more than this so it’s perfect for the price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ZacharyF,

      It is fantastic to know that you are finding these headphones to be such a great value, especially compared to other noise-canceling models you have owned.

      We designed the WH-CH720N to bring our premium Dual Noise Sensor technology and Integrated Processor V1 to a more accessible price point, so it is wonderful to hear that you feel you have everything you need in this one package. Achieving that perfect balance of high-end silence and excellent audio quality is exactly what we aimed for, and we are glad that they are the right fit for your lifestyle.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Quality and Comfort

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to Ear Pods. Love the quality and compfort!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MICHAELO,

      Thank you for choosing Sony!

      We're really happy to hear that you love the quality and comfort of your WH-CH720N headphones! It's great to know they are a fantastic alternative for you. Thank you for sharing your positive feedback.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Noise canceling headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! The sound quality is great.The only thing to have in mind is that the app is only for mobile phones. But you can use the headphones for your cell phone and computer.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SoHaa2,

      We are honored to hear that you are enjoying the great sound quality of your headphones. While the Sony | Headphones Connect app is indeed designed for mobile devices to customize your experience, we are glad you are making the most of the Bluetooth connectivity to switch between your cell phone and computer.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick sony-global