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$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2932 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 2,932 reviews
  • Rated 5 out of 5 stars

    Why make finding the on-off switch so difficult?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound. Comfortable. Impossible to find appropriate control with bright light.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StephenR, we are thrilled to hear your feedback about the WH-CH720N headphones. It's wonderful to know that you appreciate their great sound quality and comfortable design. We understand that finding the right controls can be challenging in bright lighting and we truly value your insight.

      The WH-CH720N features advanced noise cancellation, allowing you to enjoy your music without distractions and offers long battery life for uninterrupted listening.

      Thanks for considering Sony products and for sharing your thoughts with us!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Superb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. I wore them on a flight for almost 8 hours. Sound quality is good noise cancelation is not completely silent but killed the majority of the sound level surrounding you

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juju, it is very good to hear that you are enjoying the comfort and sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Wonderful would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had these for a whike now i bought them after my aurpods kept dying or best buy gave me used ones i was suprised on how good and comfortable they are they are also very airplane friendly as i took them on my two week vacation to spain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AriannaD,

      That's wonderful to hear! We're so glad you're enjoying the WH-CH720N headphones, especially their comfort and noise-canceling capabilities for your flight to Spain. Thanks for choosing Sony for your travels!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are really good from sound quality to things it can do. They are fully flexible and the battery life is unrealll. I charge them maybe once or twice a week and they just keep going . I give them a 8.5/10 . I would like the noise canceling feature to cancel more noise but it’s not bad !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeddyT,
      Thank you for sharing your honest feedback and we truly appreciate it. We are happy that you like the sound quality, battery life and other features of your new Sony WHCH720N. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones for the price. Noise cancellation is above expectations and actual performance is great!! I use these while at the gym and so far so good. I am totally impressed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MikeP,

      We are beyond pleased to hear that you are totally impressed with your WH-CH720 headphones! It is fantastic to know that the noise cancellation and performance are providing such an excellent experience during your gym sessions, and we are glad they are a perfect fit for your lifestyle.

      Thank you for making Sony part of your daily listening.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Buy the headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! Sound is great! The fit is comfortable! Love the color!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality for the price, made the purchase worth it. I was hesitant at first but I am so glad I made the purchase. I am a student and listen to several hours of lecture and audio and it lasts over a week before I have to charge it again. The noise cancelling is very effective in loud settings (coffee shops).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaitlinB,
      You definitely made the right choice! We're glad to hear that your new headphones suits your needs and expectations. We always strive to deliver the best quality with our products. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    High value for cost

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are high-quality as compared to other products that are 4x as expensive!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jw99,

      It brings us great joy to hear that your WH-CH720N headphones are delivering a premium experience that stands tall even against much higher-priced alternatives! We specifically engineered these to provide our flagship-grade Noise Canceling Processor V1 and exceptional sound quality in a lightweight design, so knowing you feel the immense value in your purchase is truly rewarding.

      Thank you for choosing Sony to provide high-fidelity sound without compromise.

      Best regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lightweight, amazing sound, good for everyday use!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kdb23,

      Thank you for choosing Sony!

      It's truly wonderful to hear that the WHCH720N headphones are lightweight, providing comfort for your everyday use, and that their sound quality is amazing. Your positive feedback about these features inspires us to keep designing products that enhance your daily listening experience.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for upcoming travels and I was able to fill customize my listening experience. So cool to be able to tailor the sound to my needs/preferences. The noise cancellation works very nicely.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyC,

      It is great to hear that you are enjoying the Sony WHCH720N headphones, especially the ability to fully customize your listening experience and the performance of the Noise Cancellation. We designed these headphones to be the perfect travel companion, allowing you to tailor the sound to any preference.

      Thank you for choosing Sony!

      Regards,
      Dominick sony-global

  • Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, light on my head and comfortable on my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RaidRaidRaid, we're glad you like the sound quality and comfort of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony headphone are great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super comfy headphones. My boyfriend loves them. He uses them for video games and for personal use. These are more comfortable than beats in my opinion and sound quality is better!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AzeliaL, We're glad you and your boyfriend enjoy the headphones. Thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    great sound

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best sound for the money. would recommend to any one trying to figure out which one to start out with

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JarrodB,

      Thank you for choosing Sony!

      We're excited to hear that the WHCH720N headphones have impressed you with their sound quality and value. Your recommendation to others just starting out speaks volumes, and we're delighted to support your audio journey with a product that delivers great performance.

      Best regards,
      -Fred Sony_US

  • Rated 4 out of 5 stars

    Satisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered these based on reviews and specs having not tried them out in store. For the price, they sound very good. You could spend more on others but I'm satisfied with the sound and comfort of the fit. For me, no need to spend more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Must

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound system is good and the battery life is good overall it’s a good purchase

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, IsraelI,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! With a modern and comfortable design, we are sure you can enjoy listening to your favorite songs for a very long time with no issue at al!

      Thanks for choosing Sony, have a nice day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Best head set

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this head set from best buy clear sounds soft and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DeloresH,

      Thanks for choosing Sony!

      It’s fantastic to know that you love your WHCH720N headphones! Hearing that you enjoy the clear sound and find them soft and comfortable truly motivates us. Thank you for sharing your experience—we hope your headset continues to bring you great listening moments every day.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are actually amazing :) they cancel absolutely everything and the sound is really clear and super high quality, I really love that the charge lasts a really long time too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Monica,

      Thank you for choosing Sony!

      We're honored to hear that you’re enjoying the WHCH720N headphones, especially their excellent noise cancellation, clear sound quality, and long battery life. Your appreciation of these features truly motivates us to continue delivering products that enrich your listening experience. If you’re interested in exploring even more advanced options, we invite you to check out our latest models like the WH-1000XM5 or WH-1000XM4 for enhanced features and performance. You can find them here: https://electronics.sony.com/

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    A steal for this price.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones I've bought in recent years. Easy to carry and has great battery life. Spund quality is top notch considering the price and other headphones in the similar price range. Definitely my go to headphones in bus/subway due to its noises cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KshitijKajale, Thanks for sharing your experience. We are thrilled to hear that your new Sony WHCH720N wireless noise canceling headphones are one of the best headphones you have bought. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Rated 5 out of 5 stars

    Great for travelling.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset is one of the best travel headsets on the market based on online reviews, but just the previous Gen. We flew overseas for an international flight and these were comfortable for the long 9-hour leg enough to sleep in. Wonderful sound cancelling. Also can flatten pretty easily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's wesome, IvanR! We are so glad to hear that you are happy with your new WH1000XM5! These lightweight headphones are beautifully finished in newly developed soft fit leather. This material fits snugly around the head with less pressure on the ears while keeping out external sounds. Our noiseless design with stepless slider, seamless swivel and hanger, and silent joints, makes WH-1000XM5 a pleasure to wear. Thank you for choosing Sony! -Craig Sony_US

  • Rated 4 out of 5 stars

    Over the ear headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good battery life, noise cancellation works great, comfortable on my head and ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PatrickW,
      Perfect! We're glad that you appreciate how good the battery life of our Sony WHCH720N as well as the noise cancelation feature and comfortability of the headphone. With our Sony WHCH720N, you can turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Marco Sony_US