Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2879 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 2,879 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought them for my boyfriend early this year and he loved them! We took a trip to Mexico and he lost them on the plane :( He was super bummed because they were his favorite headphones. I rebought them and he was so excited to have them back! The noise cancellation and sound control app (for vocals and instruments) is a plus since he is constantly surrounded by loud noise at work. If you want to purchase good quality headphones without breaking the bank, I would definitely recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VeronicaG, Thanks for the 5-star rating! Loosing your essentials on a trip could be very upsetting, and we're happy to hear that you bought another pair. We truly appreciate your feedback regarding the noise canceling feature and the quality of the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Satisfied

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound value for the price level. Better than the other popular competitors. I have owned over a dozen various Sony headphones over the years and the quality and build has always been solid and reliable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      We are beyond pleased to hear that you love the WH-CH720N headphones, Mooda! It's fantastic to know that you find them to be a great value and that they outperform other popular brands you've tried. We designed these headphones to provide a premium listening experience with features like our Integrated Processor V1 chip and Dual Noise Sensor technology, all at a competitive price. It is most rewarding to hear that your experience with the WH-CH720N continues your long history of satisfaction with our products. Thank you for your continued loyalty as a Sony customer, and for sharing your wonderful feedback! We hope you continue to enjoy all your listening experiences. Best regards, Gus Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Loved it

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this headphones for 2 years now, I really loved it and had a great quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KayC,

      It is wonderful to hear that your WH-CH720N headphones have served you so well over the last two years. We take great pride in the durability and lasting quality of our products, and we're thrilled they are still providing an excellent listening experience for you.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, reliable and excellent sound, no problems at all

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Ivan!

      We’re so glad to hear that your WH-CH720N headphones have been reliable and delivering excellent sound. It’s great to know you're having a seamless experience. Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a roommate in a house with others. I needed these so I could watch my TV as loud as I like and not bother anyone. They do exactly that. Great sound, and comfort. Easy to link up with my TV as well. Would recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ThomasM, we're glad you like the ease of setup, sound quality and comfort of our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Budget friendly quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seriously great sound with a reasonable price. Literally the only thing that saved me on my flight to Europe. Solid bass and great highs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Darrin,

      It sounds like those headphones were a real lifesaver for your trip! We are thrilled to hear the WH-CH720N provided the noise cancellation and sound quality you needed to make that long flight to Europe more enjoyable.

      Thanks for choosing Sony.

      Best regards,
      Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great audio for beginner audiophile. Very comfortable and no issues with bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonos, We're truly delighted to hear these headphones are a fantastic choice for someone stepping into the world of audiophilia, offering both comfort and reliable Bluetooth connectivity. Appreciate you sharing your amazing experience and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son loved these for school projects. He can use these and not be disturbed

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JolynJ,

      We couldn’t be happier to hear that these headphones are helping your son stay focused on his school projects. It is wonderful to know that the noise-canceling technology is providing him with the quiet environment he needs to work without any disturbances.

      Thank you for making Sony part of your family’s learning journey.

      Regards,
      Dominick Sony_US

  • Rated 4 out of 5 stars

    Good headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly these are solid headphones, the noise canceling isnt the best top tier but its good for the rice your paying. Its nice you can control the headphone with the sony app. These are a great first headphone buy used mine for the gym and for studying where great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, DAMIENS!

      It is awesome to hear that your WH-CH720N has been such a solid companion for the gym and studying. We’re glad you’re finding great value in the noise canceling and that the Sony Headphones Connect app is making it easy to dial in your perfect sound.

      Thank you for choosing Sony for your first pair!

      Best regards,

      Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound! The noise canceling feature is amazing!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaritzaS,

      We are thrilled to hear that you are enjoying the excellent sound quality and amazing noise canceling of your WHCH720N headphones! We designed them to provide a truly immersive listening experience by blocking out the world around you, and we’re glad they are meeting your expectations.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Good branding

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones 9/10 would recommend! Noise cancelling mode is pretty effective and had never had any problems with them I have had them for awhile and they still run good!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Daez!
      Thanks for sharing your review! It brings us great satisfaction to hear that your WH-CH720N headphones are still performing so well for you after all this time.

      While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

      We appreciate your business and thank you for choosing Sony headphones!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! They are very comfortable and have great sound quality. I have a big head and struggle with over the ear headphones, but these fit great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zach, We're glad you like your new headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love love love these headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love these headphones! Cute color and super comfy for all day use. Can’t live without them now!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, Nicole!

      We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It is wonderful to know that you appreciate the cute color and find them super comfy for all-day use.

      We are so glad they have become something you "can't live without" now!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 3 out of 5 stars

    Decent quality for 1st pair

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the lightness of them but wish the noise cancellation was better. I don't feel that they really do much in that department. Sound quality is great and so far no pain around my ears or on my head while wearing them for longer periods.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    Wife loves them

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife loves these headphones. No problem's at all and they fit well. The sound quality is great. Bought for the noise cancelling for a really long plane ride and it was better than expected. Good buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Colludium, We are glad to hear that your wife loves her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    As advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very nice headphones. The noise cancelling works great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Clarkie,

      Thank you for choosing Sony!

      We're excited to hear that you find the WHCH720N headphones very nice and that the noise cancelling feature works great. It’s wonderful to know they are enhancing your listening experience.

      Best regards,
      -Fred sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent sound i recomend 100 % and absolutely purchasing in best buy its always a plus

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JavierS,
      Thank you for your feedback! We are delighted to hear you’re loving the sound of the WH-CH720N.

      These headphones offer great audio quality, reliable noise cancellation and a comfortable fit for everyday use.

      Thanks for choosing Sony!
      Warm regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Decent

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good bang for the buck. Sounds good, good battery, easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort

    Rated 5 out of 5 stars

    Pretty good headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they are really comfortable and the battery life is endless amazing for gym the only problem ai has is that sometimes my ears hurt by using them to much but that doesn’t happened all the time so it’s ok

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Memyself,

      Thank you for the 5-star rating and we're glad to hear that you love the comfortable design and battery life of the headphones. Take note that if you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    head phone

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound quality. The sound is great and cancel any outside noise

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello User651014,

      Thank you for choosing Sony!

      We’re excited to hear that the WHCH720N headphones are delivering great sound quality and effectively canceling outside noise. It’s wonderful to know they are enhancing your listening experience and helping you enjoy your audio without distractions.

      Best regards,
      -Fred Sony_US