Customer Ratings & Reviews

Hi TammaraS, we're glad you and your son like the sound quality of our product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl

Hi TraciS, Thanks for the 5-star rating! We're glad you are happy with your new headphones. Enjoy and thanks for choosing Sony. -Craig

Wonderful, SandraB! We're glad it fits well on you. Enjoy and thanks for choosing Sony. -Craig

Hi acdisneyfan, We are glad to hear that your daughter lovers her new Sony WHCH720N wireless noise canceling headphones. You chose the best for her. Thank you for trusting Sony! Vincent

Hello PeaceMaker,

Thanks for sharing your 5-star review! We're glad to hear you're enjoying the incredible sound quality of your WH-CH720N headphones. It's great to know they're delivering on what they were designed for.

We're sorry to hear about the discomfort you're experiencing when wearing them for long periods with your glasses. We appreciate you taking the time to provide this feedback, as it's valuable for us to hear from our customers. We will make sure to take in consideration for future references.

Thanks for choosing Sony, keep enjoying the extraordinary sound quality and have a great day!
DiegoV

Hi HavannahW,
Thank you for your time writing this review. We're glad to hear you love the lightweight, noise canceling features, and comfortable fit of your WHCH720N headphones. However, we are sorry if you are experiencing connection issues. Allow us to help isolate the problem.

You can use the WHCH720N headphones without connecting them to the Sony Headphone| Connect app. These headphones will still work as regular Bluetooth headphones and use them to listen music, make phone calls, and user other audio features. Please make sure that the headphones software is updated as it includes key features, applications, bug fixes, and feature improvements. Please try some solutions on this Help Guide link to troubleshoot if you are unable to make a Bluetooth connection: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777004.html

Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:

Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks again for purchasing Sony! - Kris

Hi Laura, Awesome! We are glad to hear that you are enjoying your new Sony WH-CH720N! Your firsthand experience with their comfort and sound quality is helpful for others considering these headphones. Thanks for sharing your recommendation! -Carl

Thanks for sharing your experience, tarnishedzara! We're glad you are impressed with the noise canceling and battery performance of the headphones. You may check the app if your want to customize the sound settings base on your preference. Enjoy and thanks for choosing Sony. -Craig

Hi Screamscape,

Awesome! Thank you for the purchase and we're glad to hear that you like the noise canceling and quality of the headphones. Your positive feedback is greatly appreciated. Thank you for supporting Sony!

-David

Hi there,

That's fantastic to hear! We're thrilled you're enjoying the good sound quality and awesome noise canceling of your WH-CH720N headphones. We appreciate your feedback on the initial setup with the iPhone features. Thanks for choosing Sony.

Best regards, Eliab

Hi Suyash,

Very nice! We're glad to hear that you like the sound quality and fit of the headphones. Thank you for choosing Sony!

-David

Hi EdwinR,

We are beyond pleased to hear that you consider the Sony WHCH720N a good product and that you really like how comfortable and functional they are. We put a lot of focus on lightweight design and ease of use, so your feedback is very encouraging!

Thank you for choosing Sony. Enjoy your listening!

Regards,
Dominick

Hi DanielS, we're glad you like the sound quality and battery of our product. Thanks for choosing Sony! ~Earl

Good day EliS,
That's great! We're glad that you like the noise canceling feature, sound quality and comfort of our Sony WHCH720N to your ear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you very much for trusting and for choosing Sony! - Marco

Hi Jcardenas,

Thank you for your 5-star review! We are immensely pleased to hear that the Sony WH-CH720N headphones were really comfortable and did not hurt your ears, even during long periods of use. Comfort is a top priority in our design process.

Thank you for choosing Sony, and enjoy the great sound!

Regards,
Dominick

Hi SarahS,

We're so glad to hear that your Sony headphones have elevated your gaming experience and brought a new level of clarity to every sound. Thank you for the fantastic 5-star review! Crisp audio makes all the difference in gaming, and it's wonderful to know you’re hearing details with much more precision than on your previous headset.

Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.

Hi NACIM!
Thanks so much for the review and for sharing your experience with us.

It is fantastic to know that you are finding the sound of the WH-CH720N so clear and smooth. We are so happy to hear that the noise canceling is making such a big difference for you!

While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.

We're genuinely thankful you decided on Sony!
Best regards,
Estefany

Hi DardeniC, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. It sounds like we hit the mark with the WH-CH720N. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for your purchase and offering a fantastic rating on the product! -Jess