Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Battery lasts along time. Love that it's wireless.
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks so much for sharing your thoughts, SaraH!
We're really happy to hear you’re loving the great sound and long-lasting battery on the WH-CH720N. Going wireless definitely makes life easier!
Enjoy the music and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team
Good quality for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each time that I used them the sound is great and silences All noises while mowing the yard. Quick charge and simple to use. Long battery life between each charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrible,
Wow! We're really glad that your investment with your new headphones is worth it. Nice to know it suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
Awesome headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones work really good and the battery life is the best with basically not having to charge for days at a time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EliR,
It brings us great joy to hear that your headphones are working so well for you! We are especially glad that the long-lasting battery life is making your listening experience more convenient by letting you go days without needing a charge.
Thank you for trusting Sony.
Best regards,
Dominick
Love love love these headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love these headphones! Cute color and super comfy for all day use. Can’t live without them now!!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, Nicole!
We are absolutely thrilled to hear how much you love your WH-CH720N headphones! It is wonderful to know that you appreciate the cute color and find them super comfy for all-day use.
We are so glad they have become something you "can't live without" now!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Best nose canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones not only are that great quality but that battery lasts for a long. The noise canceling is really good. I use them at the gym and they don’t slide off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoniaJ, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Happy
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my children, and the price and quality are very good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeanetteH,
We are truly heartened to learn that your children are enjoying their new headphones! We aim to provide high-quality audio that everyone can enjoy, and it is wonderful to know that you are happy with the quality and value of your purchase.
We really appreciate you being part of the Sony family.
Regards,
Dominick
Perfect for all ages
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought these for our daughter and she loves the sounds and the look. She said that wearing them for her online tutor class helps her focus without the interference of other noises in the house. Win win!!
I would recommend this to a friendAmazing buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very great, love them on my runs and working out! They stay on while running and the battery last very long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreanaQ, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase, light weight and doesn't hurt my ears!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rosie1, Thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
Good upgrade!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the other version of this and after it broke I decided it was time for an upgrade. Sound quality it’s typical of Sony which rarely disappoints. Love it!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BaldurS,
We're really happy to hear that you decided to upgrade to your Sony headphones and that the sound quality continues to impress—thank you so much for your fantastic 5-star review! Delivering dependable audio performance is something we always strive for with the WH-CH720N, and it's great to know you're loving your experience.
Thank you for choosing Sony—wishing you a truly enjoyable day!
DiegoV.
Good Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really great and comfortable. The sound is good too. The only thing I didn’t like was that when I got a phone call, I couldn’t really hear the person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JurassicPark,
Thank you for your time writing this review! We're glad to hear you like the great sound and comfortable fit of your WHCH720N headphones. However, we're sorry if you are having an issue when using it for phone call. Allow us to help and resolved the problem.
If you can't hear the other person or the call volume is low during calls, please try some solutions below:
• Turn up the volume of the connected device and the volume of the headset if they are too low.
• Check that the left unit and right unit of the headset have been put on properly and are on your ears in the correct orientation. If you are wearing the left unit and the right unit on the incorrect ears, there may be instances during calls where the other person cannot hear you or the call volume is low.
• Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
So fantastic for the price!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got back from a trip with crying babies on every flight and these absolutely killed it the whole trip and barely had to charge them. I would highly recommend these.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mjw301b, we're glad you are enjoying or product. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
Loved it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this headphones for 2 years now, I really loved it and had a great quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KayC,
It is wonderful to hear that your WH-CH720N headphones have served you so well over the last two years. We take great pride in the durability and lasting quality of our products, and we're thrilled they are still providing an excellent listening experience for you.
Thanks for choosing Sony.
Best regards, Eliab
Perfect headphones perfect price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.5/5 i’ve owned his headphones for a few years. I’ve traveled across the country with them and they are amazing. My wife, my best friend and both of my parents have purchased them because how great they are.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Direwolf,
We are so glad to hear that you and your loved ones have enjoyed the WH-CH720N over the years! It is wonderful to know they have been such reliable travel companions for you.
Thanks for choosing Sony.
Best regards,
Eliab
Gym headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very light, stylish, and comfy. I bought these for gym use. They do everything needed for my gym session from running to weight lifting. Awesome headphones, I recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyR, Thank you for the great review! We're glad you like the light, stylish, and comfortable design and it works great as your workout headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Bose 700 - Get one!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful bass and sound. Used it on a plane trip to Boston and enjoyed its comfort, features and ability to cut out ambient noises from the aircraft. Highly recommend it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
Amazing noise canceling headphone's!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones with noise canceling ability. I use them for flying and they work great keeping airplane noise out so you can watch your shows or listen to music without noise distractions.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, LaurieR!
We’re so glad to hear that your WH-CH720N headphones are making your travels much more enjoyable! We designed these to be lightweight and effective at blocking out engine drone, so it’s wonderful to know they’re helping you stay immersed in your shows and music while flying.
Thank you for choosing Sony for your travels, and we wish you many more peaceful flights!
Best regards,
Gus, Sony Social Media Team
Dor a young lady
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These fit perfect and look great. My daughter enjoys these over ear pods.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello MelanieS,
Thank you for choosing Sony!
We’re elated to hear that these WHCH720N headphones fit perfectly and look great. It’s wonderful to know your daughter enjoys using them. We sincerely appreciate you sharing your positive experience and hope they continue to bring enjoyment.
Best regards,
-Fred
Sony headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent sound i recomend 100 % and absolutely purchasing in best buy its always a plus
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JavierS,
Thank you for your feedback! We are delighted to hear you’re loving the sound of the WH-CH720N.
These headphones offer great audio quality, reliable noise cancellation and a comfortable fit for everyday use.
Thanks for choosing Sony!
Warm regards,
Estefany
worth the hype
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they are super comfortable, and the noise canceling works great. I think that for the price you pay they a great quality and I love that I can turn the noise canceling on and off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Emma, We're glad that you like the comfort and noise canceling function. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin