Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
The best
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones. I use them for everything. They are very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YESENIAP!
Thanks so much for sharing your feedback with us.
We are thrilled to hear that you love your new WH-CH720N headphones. It’s awesome to know they’ve become your go-to pair for everything you do!
While these are a solid choice for daily use, you might want to explore models like the WH-1000XM6, WH-1000XM5, or the WH-ULT900N if you're interested in our most advanced features. They are designed to deliver a truly rich and powerful listening experience.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality, I would recommend these to anyone who works outside.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for sharing your review, Huntrrr!
We are so pleased to hear that you are enjoying the great quality of your WH-CH720N headphones!
Your recommendation to anyone who works outside is especially valuable, as it highlights the comfort, durability, and reliable performance of these headphones for use in dynamic environments.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Comfort, Sound quality
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These sound great and are super comfortable. Super nice
I would recommend this to a friend - Pros mentioned:Comfort
good headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i got this 2 years ago and they are really good , i treat them very aggressively and haven't brakethem, definitely i would buy the again.
I would recommend this to a friend - Pros mentioned:Battery life, Sound quality
Used And Loved Everyday
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid uses these everyday. They keep a good charge and has quality sound. The noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CCross,
That's great! We're glad to hear that you like the sound quality and noise canceling of the headphones. Thank you for choosing Sony!
-David
- Pros mentioned:Comfort, Sound quality
Great headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! I do legal transcription and I need to catch every single word. They are perfect! Any outside sound is blocked and they are very comfortable to wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JudyS,
Thank you so much for such a great review! We're happy to hear you are enjoying the great sound, noise canceling features, and comfortable fit with your new headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony is a solid headphone brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The midrange but less expensive headphones do the job. Sony is right up there with Bose in noise canceling quality. Since the headphones cover the whole ear the sound is outstanding.
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Good Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are really great and comfortable. The sound is good too. The only thing I didn’t like was that when I got a phone call, I couldn’t really hear the person.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JurassicPark,
Thank you for your time writing this review! We're glad to hear you like the great sound and comfortable fit of your WHCH720N headphones. However, we're sorry if you are having an issue when using it for phone call. Allow us to help and resolved the problem.
If you can't hear the other person or the call volume is low during calls, please try some solutions below:
• Turn up the volume of the connected device and the volume of the headset if they are too low.
• Check that the left unit and right unit of the headset have been put on properly and are on your ears in the correct orientation. If you are wearing the left unit and the right unit on the incorrect ears, there may be instances during calls where the other person cannot hear you or the call volume is low.
• Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and press the (call) button to respond to an incoming call.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.
For reference: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. - Kris
- Pros mentioned:Sound quality
Headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very clear and so good sound. I recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, BharatV!
We’re glad to hear you’re enjoying the clear sound of your WH-CH720N and that you'd recommend them to others!
Thank you for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Love the color and the sound. Would recommend and would buy again in the future to add to my headphone collection.
I would recommend this to a friend - Pros mentioned:Battery life, Fit
Amazing buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are very great, love them on my runs and working out! They stay on while running and the battery last very long!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BreanaQ, Thanks for the 5-star rating! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great headphones!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones really do the trick! They cancel ambient noise while providing high quality audio — great job, Sony!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DamianS,
Thank you for choosing Sony!
We’re excited to hear that the WHCH720N headphones are effectively canceling ambient noise while delivering high-quality audio. It’s a true pleasure to know that the performance exceeds your expectations. Thank you for your positive feedback!
Best regards,
-Fred
- Pros mentioned:Sound quality
Sony WH-CH720N
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound Wish ear pads were a little bigger Another great Sony product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JamesG!
Thanks so much for your feedback.
It is most rewarding to hear that you are liking the sound of your new WH-CH720N headphones! We really appreciate your honest note about the ear pads; hearing what our customers think helps us as we design future products.
We're glad you chose Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Good quality for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Each time that I used them the sound is great and silences All noises while mowing the yard. Quick charge and simple to use. Long battery life between each charge.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Terrible,
Wow! We're really glad that your investment with your new headphones is worth it. Nice to know it suits your needs and expectations. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Comfort, Sound quality
Very comfortable and great cancellation feature
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable, and the noise cancellation feature really works. We got this for Father’s Day and my husband can watch his shows and can’t hear all the noise from the kids.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AraceliQ, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing SONY! ~Earl
Bluetooth headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the money. I use it with another product I bought from Best Buy, an MEE Audio Connect Hub. I live in an apartment and the two products combined allow me to list to the TV at a comfortable volume via Bluetooth without disturbing the neighbor who have a baby.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Eddie,
It is wonderful to hear how well the WH-CH720N headphones are working for your apartment living! We are glad that the Bluetooth connectivity and value are providing you with a great listening experience while being mindful of your neighbors.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Great for working out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with eliminating background noise while at the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your review, ZachW!
We are delighted to hear that your WH-CH720N headphones are working well for you!
It's fantastic that you are successfully eliminating background noise while at the gym, confirming the effectiveness of our Active Noise Cancellation feature in a demanding environment. We hope this helps you focus entirely on your workout.
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Sony w/l headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 2 pair for a transatlantic flight. Couldn't be happier! Noise canceling made the trip so much nicer! Comes with 1/8 cord to use with onboard screen
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JEFFERYLS!
We are thrilled to hear that the WH-CH720N headphones made your transatlantic flight so much more enjoyable! It's fantastic to know that the noise-canceling feature made such a big difference for you.
We designed these headphones to provide a truly immersive listening experience and it's great that you were able to use the included audio cable to connect directly to the in-flight entertainment.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Battery life, Sound quality
Best nose canceling headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones not only are that great quality but that battery lasts for a long. The noise canceling is really good. I use them at the gym and they don’t slide off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SoniaJ, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin
I'm a highschool student
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones has good quality when it comes to music and the beats. For a good price, these are the best ones to get, if your on a budget, or just want something simple but from a known brand. Then get these.
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for the fantastic review, DakotaB!
We are so glad to hear that the WH-CH720N is hitting all the right notes for you! We designed these headphones specifically to bring that signature Sony sound and quality to a more accessible price point, so it’s rewarding to hear that they are the "best ones to get" for anyone on a budget.
It’s awesome to know the music and beats are coming through clearly for you. Enjoy the simple, high-quality listening experience, and thank you for choosing Sony!
Best regards,
Gus, Sony Social Media Team