Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.
This summary was generated by AI based on customer reviews.
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Theyre perfect. I use mine mosty for gaming and things have never been more crisp. I can hear things much more clearly than my old gaming headset.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SarahS,
We're so glad to hear that your Sony headphones have elevated your gaming experience and brought a new level of clarity to every sound. Thank you for the fantastic 5-star review! Crisp audio makes all the difference in gaming, and it's wonderful to know you’re hearing details with much more precision than on your previous headset.
Thank you for choosing Sony—wishing you a wonderful day!
DiegoV.
Sony headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life better than expected. Great for wearing while doing yard work. Don’t have to turn up to overcome noise from lawnmower. Blocks out engine noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy,
Awesome! We're glad to hear your new headphones suits your needs and expectations. Nice to know you are enjoyable the noise canceling features, long battery life and comfortable fit of the unit. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Kris
Solid headphones for a good price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounding jbl quality headphones. Battery lasts long they fold up nicely making them non combersome… i love em
I would recommend this to a friendLong battery and great sound .
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery life and sound are great for the price. I would buy again.
I would recommend this to a friendHonest review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have ADHD and it is so hard to focus so I bought these to help when I do work or want to read in loud settings. The noise canceling is eh. Yes it works but you have to turn it up pretty loud in my opinion. However, note that I have sensitive hearing so I like to keep the volume low. Plus, I listen to instrumental music so I just hear bass/beats which is why I prefer to keep the volume low. Yet, when it's low, I personally can still hear outside noise. Sooooo, taking this all into consideration they are good headphones. Clear sound, but in my opinion not as noise canceling as I'd like. Hope this review helps.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Natalie, Thank you for taking the time to provide us with your feedback about your WHCH720N. While we're glad you like sound clarity, we regret to hear that the noise cancellation did not meet your expectations. We recommend following the troubleshooting steps on the link below if you feel that the effect of noise canceling is not sufficient:
https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
Should you need any assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Sam
Good noise canceling headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good cheaper noise canceling headphones and worth the price. Setting up the bluetooth connection was not as easy as other headphones.
I would recommend this to a friendWireless headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! They are noise canceling and the battery last much longer than my AirPods.
I would recommend this to a friendGreat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fast charging battery. Easy to connect to mobile device. Also comes with nice 3.5mm jack cable for connecting to older devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello QMcIver, That's great! We are glad that you now have a great pair of headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for choosing Sony! Vincent
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. They sound really good for the price. Very confortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tony, we're glad you like the sound quality and comfort of our product. Thanks for choosing Sony! ~Earl
Great noise cancellation
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying and impressed with a friend's pair of another brand, expensive, noise cancelling headphones, I wanted to find a more affordable option for my recent trip abroad. Saw these and bought them on the way to the airport :) Easy enough to setup which I did on the bus ride. Even installed their app and adjusted the equalizer. Bottom line is the noise cancellation was very effective! Sound quality was good too. Probably would not have bought them for sound quality though as I think you can do just as good for less. But with the noise cancellation these are winners.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hillrider,
You made the right choice with the Sony WHCH720N! We're glad that you like the noise canceling function and sound quality of the headphones. It's also great that you had an easy time setting it up. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WHCH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony!
-Ralph
And the beat goes on…
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not sure of the brand at first But so glad I bought. Sound is Great and noise cancellation is wonderful
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Rivera,
Thanks for the great feedback! We’re so happy that the sound quality and noise cancellation on the WH-CH720N are standing out to you and making your listening sessions better.
We appreciate your business and thank you for choosing Sony headphones!
Warm regards,
Estefany
Love this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item as I needed noise canceling ear phones with Bluetooth. These work great and compatible will all my electronics. Very reasonable priced. Work great.
I would recommend this to a friendThey're okay.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're crazy sweaty, but they do work VERY well. The noise cancelling is heavily lacking when compared to a pair of 99 dollar Bose I used to own, but honestly they satisfy my day to day work needs. For flights with crying babies, you NEED to listen to something for the noise cancelling to be effective. They are decently comfortable, and fit my head just fine. The microphone is GOD awful. My friends said I sounded like my old webcam mic from over 13 years ago. That's heinous when you consider the brand and especially the cost. The battery life is definitely great. However, we'll see how much it degrades over a year.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScrappyCoacoa, We are sorry to hear that you are having issues with your Sony wireless noise canceling headphones. We highly recommend visiting the links below for troubleshooting steps to isolate and hopefully resolve these issues:
- https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777055.html
- https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777007.html
Make sure they are up-to-date to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wh-ch720n/software/00289137.
Despite your concern, it's good to know that you still like them. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. We take all user input seriously and will make sure your comments reach the appropriate person. Should you need further assistance, you can email us at socialsupport@am.sony.com.
Sincerely,
Vincent
So far so good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased in the last week. Headphones working well so far. Noise canceling working nicely. Accompanying app very good so far as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kwmsindy,
We're delighted to hear that your Sony headphones are working well and that you’re enjoying the noise canceling feature along with the app experience. Thank you so much for the outstanding 5-star rating—it means a lot! The WH-CH720N is designed to deliver immersive sound and seamless controls, and we're glad these features stand out for you.
Thank you for choosing Sony—wishing you a fantastic day!
DiegoV.
Great headset for the money.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent. Exactly what I wanted. Easy to use. Comfortable and looks good. Sounds good enough too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi djphat2000, Thanks for sharing your feedback. We're glad to hear that you are happy with your purchase. Enjoy and thanks for choosing Sony. -Craig
Nice comfortable headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. Great sound that can be modified with the EQ that comes with the app. Noise canceling works well. Charging cable is a little short.
I would recommend this to a friendBrand response from SonyListens
Posted .Wonderful, DrAC! We're glad that you are happy with the noise cancelling feature of the headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig
Good stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality at the right price. Amazing battery life compared to my airpods...
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricB, We're glad that you're enjoying your WHCH720N. Your feedback is greatly appreciated and thank you for choosing Sony. Erin
Sony is a solid headphone brand
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The midrange but less expensive headphones do the job. Sony is right up there with Bose in noise canceling quality. Since the headphones cover the whole ear the sound is outstanding.
I would recommend this to a friendsolid headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value! Not the best sound quality ever, but very good sound adjustable via the app, and great sound quality for the price. Also gets better as they break in. Bluetooth connects well. Super comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi listener1,
That is awesome! Great quality, good price! We're happy that you're satisfied with the sound quality, how stable the Bluetooth connection is and how comfortable it is to wear. Enjoy listening to your favorite music without the world's noise with the long-lasting noise cancelation performance of WHCH720N. Featuring Dual Noise Sensor technology, the WHCH720N allows you to fully immerse yourself in music without any distractions. This headphone lets you enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thank you for choosing Sony! - Marco
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones have great sound quality and battery life
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TurnerS, we're glad you like the sound quality and battery of our product! Thanks for choosing Sony! ~Earl