Customer Ratings & Reviews
- Model:
- WHCH720N/B
- SKU:
- 12246008
Rating by feature
- Sound Quality
Rating 4.7 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Battery life, Sound quality
Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, super solid noise cancellation and great sound quality. Not to mention the battery lasts forever!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JarenK, We are glad that you like the super solid noise cancellation feature and sound quality of your new Sony wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Thank you for trusting Sony! Vincent
Great Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them just wish I had checked that they worked with my PS5 because they don't :(
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnnieM,
Thank you for choosing Sony!
It's a true pleasure to hear that you love your WHCH720N headphones! We sincerely apologize for any disappointment regarding the Bluetooth compatibility with the PS5 console. To ensure you can still enjoy your audio while gaming, the best way to connect them is via the supplied audio cable plugged directly into your controller. You can check the specific details for this setup here: https://helpguide.sony.net/mdr/2966/v1/en/contents/TP1000777054.html
If you prefer a completely wireless gaming experience in the future, our INZONE lineup is specifically designed for seamless console integration, and you can explore those models here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets. We truly value your support and are glad to help you get the most out of your gear.
Best regards,
-Fred
- Pros mentioned:Sound quality
Good enough
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately these headphones don't deliver on the feature promises. While a wired connection does indeed work with these headphones, I believe there is a DSP in the Bluetooth connection which improves the sound significantly. In wired mode, the headphones don't sound all that good. There is also the issue of wired mode not working while the headphones are powered on. Wired mode only seems to work when the headphones are powered off. All I get is a static noise while they are turned on. After updating the firmware and software and using the Sony app I found there is still no change, so basically wired mode doesn't work with the noise cancelling. The headphones are also not all that comfortable over a long period, but still average overall. With all that being said I still find the noise cancelling effective and the sound good enough over Bluetooth so I kept the headphones. I wish the headphones delivered on their promise or were at least up front about the limitations related to wired mode. Otherwise the headphones are pretty good.
I would recommend this to a friend Best Best Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good product, but what's better was Best Buy's service! I couldn't even buy it off Sony's website because they kept having internal issues and canceling my order. Went on Best Buy website, picked it up within an hour and the same price as Black Friday deals!
I would recommend this to a friendGreat headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones; I charge them maybe once a week, Sounds great, Noise cancellation is great, overall GREAT!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello SteveS,
Thank you for choosing Sony!
We’re excited to hear that your WH-CH720N headphones are working out so well for you! It is wonderful to know that the audio quality and noise cancellation are hitting the mark, and we are especially glad the battery life supports your weekly routine so reliably. We truly appreciate you sharing your positive experience with us. For even more advanced features, you might enjoy exploring our WH-1000XM5 or the latest WH-1000XM6 models, which offer even deeper noise-blocking technology and a foldable design for extra portability. You can view the details for those premium options here: https://electronics.sony.com/audio/headphones/c/all-headphones
Best regards,
-Fred
- Pros mentioned:Comfort
Works well, priced well
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are comfortable, priced well and simply do the job. My Windows update knocked it off connection once, but I had no further issues. Well pleased.
I would recommend this to a friend - Pros mentioned:Sound quality
Bought for the flight, glad I did
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought initially to use on vacation flights (5 hours each way). Noise cancelling was pivotal in being able to watch videos off iPad, and sleep (especially on returning red-eye flight). Very happy with the purchase
I would recommend this to a friend Long Battery life
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, easy and fast connectivity and it isolates noise perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JorgeL,
Thank you for the excellent 5-star review! We're pleased to learn that you find the Sony WH-CH720N to be an Excellent product that provides easy and fast connectivity. We work hard to ensure the noise isolation is perfect, so you can truly immerse yourself in your music or focus on your work.
Enjoy every moment of your new audio experience and thanks for choosing Sony!
Regards,
Dominick
Get them
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are really good especially for the price. World buy again
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Auggie,
It’s rewarding to hear that you are finding so much value in the WH-CH720N! We take great pride in delivering high-quality noise canceling and crystal-clear sound at an accessible point, and knowing you would choose them again is the best compliment we could receive.
Thank you for trusting Sony for your listening needs!
Regards,
Dominick
- Pros mentioned:Battery life, Comfort
Best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s really amazing. Very firm on the ears. If you charge it for just a few minutes, will literally last for hours.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PEeep,
Awesome! It's wonderful to hear that you are having a great time with your new Sony headphones. We really appreciate that you like the comfortable fit, fast charging, and long battery life of the unit. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Good price/performance ratio
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this on sale, and very happy for what I use it for: noise-cancelling audio. The only criticism is the microphone, as it comes out on the low side.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Marvin,
Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! We are glad to hear you are taking advantage of the great noise cancelling as well. Thanks for the feedback towards the microphone, as that is something we can definitely take advice for future references!
Thanks for choosing Sony, have an amazing day!
-DiegoV
- Pros mentioned:Comfort, Sound quality
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable. Very good sound. ANC very effective. Kinda tricky getting them to synch w treadmills at gym. Good value for a lower-end set of cans.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobM, Thanks for the feedback, We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great for work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They have great sound and cancels out all the noise. Sound better then the beats I had before them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphoneguy,
It's truly wonderful to hear that you're enjoying the great sound and powerful noise cancelling of your Sony headphones. Thank you for your fantastic 5-star review and for sharing how they sound even better than the ones you had before—performance like that is what we strive for! The ability of your Sony headphones to block out distractions and deliver immersive audio truly sets them apart.
Thank you for choosing Sony—wishing you an amazing day!
DiegoV.
- Pros mentioned:Comfort, Fit
Excellent headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones, nice fit, comfortable and good price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Josel, thanks for the 5-star rating! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig
- Pros mentioned:Battery life, Sound quality
Perfect Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphone have great sound and battery life. Owned a pair of Beats prior to purchasing these Sony’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Excellent choice, JermaineJ! We are so delighted to hear that you are enjoying your new WHCH720N! Thank you for choosing Sony! -Carl
Great Noise Cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones for reasonable price. The sound is crisp and clear. Cancels noise from husband’s tv.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KathleenL,
We are truly heartened to learn that your WH-CH720N headphones are providing the perfect escape! It is wonderful to know that the crisp, clear sound quality and noise cancellation are helping you enjoy your own audio even with the TV on nearby. That lovely pink color certainly does add a touch of style to your listening experience.
Thank you for trusting Sony!
Best regards,
Dominick
- Pros mentioned:Sound quality
My girfriend loves them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My girlfriend wanted over the ear headphones with soft cushions and noise cancelation and she has been very happy and with no complaints
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Matt,
Thank you for choosing Sony!
It’s fantastic to know that the WHCH720N headphones are bringing your girlfriend both comfort with their soft cushions and true happiness with their noise cancelation. Hearing positive feedback like yours motivates us to keep delivering audio experiences you can rely on. We hope she continues to enjoy her headphones to the fullest!
Best regards,
-Fred
- Pros mentioned:Battery life, Sound quality
Really good wireless noise cancelling headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice sound quality! The life battery lasted me almost a week without having to charge them. I recommend this for those who are looking for really affordable noise cancelling headphones!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi gabriel, we're glad you like our product! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! ~Earl
So far so good. Got them on sale.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using them for middle school and they work well. Connect to laptop easily. Bought on sale!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deekk! It is most rewarding to hear that your WH-CH720N headphones are working out so well for you at middle school and connecting to your laptop with no problem. We're so glad you've found them to be a great fit!
Thanks so much for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Comfort, Sound quality
Wireless headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wear hearing aids and these headphones are very comfortable to wear and don’t interfere with my hearing aids. Sound quality is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RBMB, We're glad that you are happy with your purchase. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! Erin