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Customer Ratings & Reviews

$178.00

Customer reviews

Rating 4.6 out of 5 stars with 2938 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.7 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the product's excellent sound quality. They also appreciate its super comfortable design and the incredibly long-lasting battery life.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 2,938 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones that are reasonably priced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value! Sound quality is superb! I use these for television, music, Zoom meetings, and everything in between. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ANGELAW,

      Thank you for choosing Sony!

      It makes us really happy to hear that you love your WHCH720N headphones! We're pleased to learn that you find them to be a great value and that the sound quality is superb for all your needs, from television and music to Zoom meetings.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t usually prefer over the ear head phones but my air pods don’t block noise. These things are amazing, you can’t hear any outside noise and they are comfortable to wear and easy to use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gonza167,

      Thanks for the great feedback and the 4-star review! We're so glad you gave our over-ear headphones a try. It's fantastic to hear that the WH-CH720N headphones are an amazing solution for blocking out noise, and that you find them comfortable and easy to use. We designed the Active Noise Cancellation to be highly effective, and we're thrilled that it's made such a positive difference for you. Enjoy the peace and quiet!

      Thanks for choosing Sony, have a fantastic day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Bluetooth headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value for the money. I use it with another product I bought from Best Buy, an MEE Audio Connect Hub. I live in an apartment and the two products combined allow me to list to the TV at a comfortable volume via Bluetooth without disturbing the neighbor who have a baby.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eddie,

      It is wonderful to hear how well the WH-CH720N headphones are working for your apartment living! We are glad that the Bluetooth connectivity and value are providing you with a great listening experience while being mindful of your neighbors.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are easy to use, have great sound quality, comfy and lightweight! I can’t say enough good things.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Heather, That's awesome! We're thrilled to hear you like the excellent sound quality, superb noise cancellation, and great value of your new Sony WHCH720N headphones. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit actually exceeded my expectations for the price paid. The sound quality was solid.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LayneS,

      Thank you for sharing your experience with the WH-CH720N headphones! We could not be more pleased to hear you found the sound quality to be solid and that you feel you received great value. We engineer these headphones to deliver excellent performance and comfort at an accessible price point, and your feedback lets us know we hit the mark.

      Thanks for trusting Sony and enjoy your listening!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are perfect for working out. Great quality sound and light weight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jjeI. We're glad you like your headphones. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Great Little Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were not the ones I wanted however they worked great for traveling. Great sound and long battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CharT, Glad that you liked them! Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Bang for the buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds good, could be a little louder for me but still love them. Excellent bass and battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JordanTX, We are happy that you now have an excellent wireless noise canceling headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. Please make sure to turn up the volume of both the headphones and the connected device. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound quality, They sound amazing, nice and comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseA, Thanks for the 5-star rating! Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Best headphones for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and battery life couldn’t be happier and great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Perfecttv, Glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great Headphone for my disabled, blind son, he loves music, and he loves these. Easy to use and very well made.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi D1964,

      This is wonderful feedback to receive. It's so heartening to know that our products can bring joy and enhance the listening experience for your son. We truly designed these headphones to be easy to use and comfortable for everyone, so your review means a lot to our team.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    You can’t beat the price for these

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second pair of Sony headphones and I love them. Connects in seconds and battery lasts for days

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DarinS,

      Awesome! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you like the price point and battery of the headphones. Our WH-CH720N headphones allow you to enjoy natural vocals, crystal-clear sound and balanced tuning audio, thanks to the Integrated Processor V1 and Digital Sound Enhancement Engine (DSEE), producing a high-quality sound exactly as the artists intended. The Precise Voice Pickup technology Wind Noise Reduction Structure will give you a clear and natural conversation during calls. We take all user input seriously and will make sure your comments reach the appropriate person. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good price/performance ratio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on sale, and very happy for what I use it for: noise-cancelling audio. The only criticism is the microphone, as it comes out on the low side.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Marvin,

      Thanks for the review and the 5-stars rating! We are honored to hear how much you are loving your Sony Headphones and the amazing Sound quality it delivers! We are glad to hear you are taking advantage of the great noise cancelling as well. Thanks for the feedback towards the microphone, as that is something we can definitely take advice for future references!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent battery life and audio quality great noise cancleling

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CoryThompson, You made the right choice! We're thrilled that you are enjoying the amazing noise canceling function, sound quality, and great battery life of the headphones. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Awesome headphones with great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones are amazing! Purchased a 2nd set for a gift. Great sound and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JJMul,
      Thank you for your positive feedback! This is definitely a great gift idea. Nice to hear you like the great sound and comfortable fit of the WHCH720N headphones. Turn down the world's noise with the long-lasting noise cancellation performance. Featuring Dual Noise Sensor technology and an Integrated Processor V1, the WH-CH720N allows you to fully immerse yourself in music without any distractions. Ergonomically designed to be lightweight, comfortable, and with up to 35 hours of battery life, you’ll almost forget you’re wearing it. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds of clarity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous headphones sounds are clear with no outside interference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fabulous review, RonaldW!

      We are absolutely delighted to hear that you are enjoying the clear sound and the effective outside interference cancellation of your WH-CH720N headphones. Delivering a pure, distraction-free listening experience is exactly what we aimed for with this model.

      It's rewarding to know that the sound quality is meeting your expectations and that you are enjoying your new headphones!

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Perfect Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the headphone for my uncle; he was very surprised and happy. He loves them and wear them everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear and so good sound. I recommend this item.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, BharatV!

      We’re glad to hear you’re enjoying the clear sound of your WH-CH720N and that you'd recommend them to others!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Comfortable fit, gorgeous color, good sound for the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KellyL,
      Thank you for such a great review! We're glad you like the comfortable fit, great color, and superb sound quality of your WHCH720N headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good Product..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Sound and Quality for the price. Easy to carry around plus the connectivity is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, JoseC! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US